The experience was blah. We did all the pre-appointment paperwork online the Friday before in…read morepreparation for a Monday appt. It was MLK holiday and granted, a lot more patients in the queue. When we finally got to the front of the line, despite having provided the copy of the appointment confirmation, the gal still looked at me dumbfounded. Upon entering, there's a whole side of at least 4 clerks who check in customers and process insurance information. Their vibes were off because it looks like they are all miserable.. on an early Monday morning no less. People come to this establishment, not because they want to, but because they need to. Whether it's a simple x-ray, mammogram or an MRI, people at the customer desk need to show a bit more compassionate. Yes, it's monotonous work but it's important work. The radiologic techs are excellent. Just by observing from the lobby, they show care when dealing with patients. Administrative clerks on the other hand, worst customer service I've seen as of late from a medical facility.

Had a MRI with contrast. Andrea called the day before my scan to remind me no food drinks or water…read more4hrs hours before my scan. I got there 7:30am. The girl at the front desk was really polite and welcoming. The waiting area was clean and plenty of chairs to sit in. The girl who took me back was really nice and explained clearly where to change, use the temporary locker and where to sit. My scan went by fast. The nurse who put my IV, the nurse who setup the machine for the contrast and the MRI technician were very professional clear and welcoming. It was a great experience for a 61 year old senior. Thank you to all the staff there great job. I recommend this location.

I'm not sure why they bother with their "rednet" portal if it consistently does not work. I try…read morerepeatedly to make an appt. both on my phone and on my personal computer, but no luck. Ridiculous.

Not in a hurry? Don't worry, neither are they. Forever to check in…read more Smells like a college dorm in here. Puff puff pass out. Once you get going though it's a pretty smooth process and the staff in the back are caring and efficient. Bahamas is so much faster, albeit way more cramped and crowded.

If I could give a negative infinity stars I would. First off…read moreJessica at the front desk is a complete condescending bitch and a bully. I came to my appointment 30 minutes early as they insist and required. Jessica the bully got my insurance card and ID and disappeared for 23 minutes then she decided to have me come sign the paperwork so now we are past my start time for my scan. I get to the scan area and the assistant finally comes to do his menial job of asking the redundant questions and then I have to change into the gown and pants that are made for a 600 pound man. By this time it is 6:30 pm 15 minutes past my start time for the scan. I'm waiting and waiting no one comes to get me so I start yelling out can someone tell me what is going on and the assistant plays dumb and says he doesn't know. Finally at 7 pm the technician comes and doesn't apologize for being so late. He was rude. It is absolute bullshit to arrive 30 minutes early and have your appointment start an hour late yet I was there for an hour and a half before the scan actually started. This is the second time I have had a shitty experience with this place. They could have told me they were running late. They could have offered me water and they could have killed me with kindness instead of treating me like I was the one who caused their lateness. They don't care about the patient at all. Negative stars for this facility!

On my most recent trip to Quest Imaging, i was there for over an hour for a few tests. But the…read morestaff are so nice and you can tell they are really trying to do their best at everything. From patient care, to their daily duties. It was nice with no TVs on in the waiting areas this time. While I wish I could skip the check in process, I know that the consistency in application helps the staff and the patient. The only thing I could recommend is that they make so minor repairs to a few things, like the blinds and the restroom could use some repairs.

The front desk Receptionist was kind and helpful when I was quite late because of traffic and I had…read moreto drive and hour to get there. After the MRI, she was also very helpful, getting me a CD of my MRI and also letting me know that the results had already been directly sent to my doctor. Great employee! However, the young man who actually did my MRI was not warm and friendly, and when I saw something that looked like a chair in the room and asked him about that, stating that I was there for a standing MRI, he assertively informed me there was "no such thing" as a standing MRI, which is what I was there for. And he's very wrong, as it's even on their website that they have it, although they call it a Fast Front Open MRI. So even though I have injuries from my neck to my tailbone, I still had to sit on a 2" cushion for 30 minutes, being told I could not move at all for that entire time or he was going to have to start over again. So this was NOT a good experience from him, and I contacted management there and informed them of what he had said and how he said it, and suggested he needed more training to be familiar with not only the treatment options offered there. but also what is posted on the website. I'm surprised all the time at how a lot of these types of positions filled by employees who seem totally unaware or I'm concerned that the people they're dealing with in these medical offices are in acute pain, and to be spoken to with empathy and compassion. They need training on body language, tone of voice, eye contact, and the correct and caring terminology to use to speak to patients.

The overall experience for my first MRI was a good one. A little loud, but that's to be expected…read more They put on a movie, at about 100 on the volume before the MRI begins. Good movie selection, to take your mind off the cramped space. I'm not claustrophobic but I don't think I've ever sat in the same position with my shoulders pressed forward for that long before. Comfort level was a 10/10. They opened at 615am for me and it made the experience quick and easy. The lady at the front of the office was kind and ready to get me into the back to get things started. Once I was in the back they got me in the room and set me up on the machine. Overall care and quality was excellent.

I needed to have an MRI of my hip and shoulder. I first went to a normal open MRI. As I was being…read moreslid into the machine, I had my first ever claustrophobia event. I just could not go into the machine. I then learned about Bakersfield Upright MRI. WOW it was great. Nothing above you. When I had my back scanned I sat on a chair and watched TV. If you ever need to have an MRI, contact Bakersfield Upright MRI.

I had to get an MRI Dr sent me here you guys are top notch. Everything was great. The office people…read morewere fantastic. The MRI People was fantastic. Definitely highly recommend.

Friendly staff. Quick service. Nice waiting area. What else could you ask for? Nothing! End of…read morestory!

Current radiology has the worst customer service I've ever seen in my life. They only must have one…read moreagent trying to make appointments. I have been on the line for one hour and 10 minutes and still haven't got a hold of anybody. If you can find some other place then do so don't use this piece of shit.

Always have been beyond sweet! We unfortunately do not get good photos due to baby being stubborn!…read moreSo they were so sweet to bring us back and thankfully we go so many more good photos and got them printed! I would recommend baby sightings forsure

Booked this 4d/3D ultrasound last minute around 11:30am and they had available appts within two…read morehours. I called and the receptionist was friendly she went over the packages and i picked one. My mom was visiting from out of town so we wanted to surprise her. We showed up on time and they moved us in quickly, they sat us down went over details let us take pictures, made my girlfriend feel relaxed, even the baby inside was happy moving around. They really cared about our experience. We picked two stuffed animals with our son's heartbeat and they gave us free pictures too. Loved the entire experience

Everyone here is extremely nice and helpful! The doctor is amazing and they can get you in normally…read moresame day! He listens to all of your issues and works quickly to take care of you and help you get better. Their office will also coordinate with your insurance if you have it for referrals. I never left their office unhappy, I always left feeling relieved I received the care and treatment I needed. This office was a life saver for me last year when I broke my foot and I found out my other doctor thru insurance had let me go as a patient from there practice without telling me. I would suggest this for anyone and everyone!

Doctor Rafael Huerzo and his staff are amazing. If you like…read morefast, efficient service without compromising quality COME here. I have never utilized a private doctor and I don't regret going to him at all. I even added my toddler to my plan. Any questions, concerns I have Dr. Huerzo is always there. Don't hesitate to see him. You won't regret it!

Apparently they were bought out by Adventist health and now randomly don't offer things like x-rays…read moreon certain days and the lady at the front is incredibly rude. Instead of just calling the Chester location to see if they were offering x-rays, she told us we could drive over there ourselves and check. Unhelpful and lazy. I ended up calling and was told that Chester was providing x-rays but that the wait time would be extra long because this location wasn't doing them. How do we have only one location on a Friday doing x-rays? They won't be starting them again until Monday as if people don't have full time Jovan

Excellent equipment and very nice staff. Wait rime are not too bad. River walk office does a nice…read morejob.