We have had both of our toilets serviced a total of 3 times within a couple of months due to broken…read moreor worn parts needing to be replaced, and have been very happy with the service we've received. Our issues were fixed within 24 hours of us calling to schedule an appointment, the last taking only 2 hours between our call and the time the issue was fixed. We will happily pay the 115 fee for them to come and fix our issues because this level of service is well worth it.

On Thursday, February 6 we requested service for our septic tank on our farm by Kangarooter 2615…read moreEdison Highway, Bakersfield, CA . Two servicemen from their company came out and opened up our septic tank underground system . The on site estimator representing the company gave a quote. He stated that we had to have our septic tank piping, parts, etc. replaced at a cost of between eight and $12,000. My wife asked him what was the specific problem and what did he see to justify the work he claimed needed to be done for certification. He gave us a blank look and told us that the work would include major work to include digging up the complete septic system components where the system piping was ran. He couldn't give us any information of what findings were to justify the work that he claimed had to be done . My wife asked him some basic questions relating to the conversation and he felt threatened by being arrogant in his response, and turned red in the face and walked away. She then spoke directly with the foreman since the estimator was rode and had an attitude because a woman asked him common sense questions which he couldn't answer with a straight face. The foreman stated that the owner would reach out to us by evening. The owner as of today Sunday Feb 9, 2025 has not responded. Kangarooter obviously is not a company with integrity. We didn't feel comfortable at all with this company and felt that the representative of the company out in the field was only here to rip us off. Thank God, my wife is a God-fearing Christian and told the gentleman to leave and that we would have a second opinion from another company to come out . The following day, my wife scheduled an appointment for another local septic tank contractor to come out and give us a quote what it would be to clean the septic tank . The representative of the company didn't find any issues with the tank where in fact there would be labor intense, replacing parts , piping, etc to dig up the whole yard and replace piping for the septic tank. All that had to be done was service the septic tank at a cost of $1000. To include septic tank certification. As a Vietnam veteran, retired community college instructor and Homeowner, I recommend not using Kangarooter located in Bakersfield, Ca 2615 Edison Hwy

Alex from Liberty was quick to respond to my Yelp project. Arrived as promised, took care of…read morereplacing the shower cartridge in no time. He noticed the toilet was running too and had the part to fix it. Super efficient and polite. Would definitely recommend!

I was extremely disappointed by the behavior of one of this company's drivers on Saturday, May…read more30th, at approximately 5:00 PM. The company vehicle, license plate #36795B3, was being driven with a complete disregard for safety. The driver was aggressively passing vehicles in the canyon, driving recklessly, and forcing other vehicles off the road. This type of behavior is dangerous and could have easily resulted in a serious accident. When an employee is driving a company vehicle, they are representing the business, and unfortunately, this driver's actions reflected very poorly on the company and demonstrated a lack of professionalism and concern for public safety. I hope the company takes this matter seriously, investigates the incident involving vehicle license plate #36795B3, and reminds its employees that no destination is worth risking the safety and lives of others on the road.

For the last 2 years, I've had 3 plummers come to my house for a smell that was awful. When we…read morebought this house, I was told the smell was the garbage disposal, so we replaced it. The smell was still there, then was told it was coming from pipes, the plumbing company told us of pods to put in dishwasher, garbage disposal...etc. this went on for 2 years. Then, we were referred to "Chris Blackwell" with Drain Pro Plumbing of Bakersfield. He immediately knew there was a leak he did assessment and immediately (that same day) had his crew (amazing crew) look for the leak. They found several leaks and what was causing the awful smell. They replaced all the old pipes with the new updated PVC. No more smell and under the estimated price we anticipated. I can't thank them enough for believing

Had a water leak in the ceiling of our back bathroom. Our landlord sent Drain Pro and the service…read moreguy was Matthew Romero and this guy has an eye for water leaks. The two guys were here from Service Masters prepping for removal of water damage ceiling. Matthew walk into the area where the ceiling fell in and pointed to the guys look there is the leak. They were shocked because they didn't see it. Matthew took care of our water leak quickly and neatly. If you have plumbing problems I recommend Drain Pro and asked for Matthew he impressed me with his knowledge and efficiency.

Prompt responses here on yelp. He came right away to service my septic system and did a great job…read more Very friendly

These guys are great! We were able to get them out here in a timely manner to get our tank…read morepumped. Plus, they were very friendly and reasonably priced. Would definitely recommend.

We had a clogged up sink and Isaac came through really fast! Great service as always!! Thank you…read moreplumbing doc!

Called because my garbage disposal stopped working. Overall service was great. Arrived on time,…read morevery clean job. I bought the part but he wrote out exactly what I needed so that I could take it to the store and ask for it. Quick installation.

Stay away! We've…read morerecently bought a house end of March and somehow the water heater didn't work after few days later. Since we got home warranty, we contacted them and they sent Thomas Plumbing to come out on Sunday immediately to remedy the issue. We appreciate the quick response and the guy assure me he will order parts, report back to home warranty company and take care of the issue. A month later and couple phone calls to Thomas plumbing, our water heater is still not fixed. We contacted the home warranty company and they said they are waiting for the Thomas plumbing to send them technical report on the update. Fast forward over a month later on May 15, we finally got contact from Thomas plumbing and asked me bout the issue. The person said he's new and the previous person who supposed to take care our water heater quit the company and he's taking over his work load. He said send him message and he will fix our heater. I sent him message regarding about our water heater and haven't heard back from him. Now, June 17, we are dealing with our water heater that works intermittently over 2 months of restarting over and over to get hot water. Finally we have a friend who knows about water heater came take a look and fixed it for us by replacing parts. We should have done that long time ago instead of waiting for so call professionals from Thomas plumbing. Learn from my mistake and stay far away from this company.

The service was good. We called them out for 3 slow drains. The technician had the issue fixed in…read moreless than 15 minutes. He told me that they weren't even clogged pipes, just some stuff caught on the drain plugs themselves that built up over time. Then we got the bill. They charged us $159 for that 15 minutes. Even if we throw in drive time that is over $300 per hour. When I called to bring this issue to their attention, they did not wish to help. The young lady was polite but informed me that according to her owner, for drains they charge a flat rate, regardless of how much actual work goes into it. Flat rates make things easy but I would humbly recommend a pricing system that reflects the amount of work that is being done. In summary, I would not recommend Thomas for anything related to slow or clogged drains. They might be good for larger jobs as their hourly rate ($80 per hour) seems competitive and they are nice people. But stay away from their flat rate services. Those seem like a money grab to me.

Came out quickly and got the job done for a fair price. Would definitely recommend. Fast friendy…read moreservice.

Very impressed with how quick I got a response and even more impressed with how fast Joey came out…read more Joey didn't beat around the bush. He was straight to the point. After looking over my water heater he gave me options on repairing or replacing. Seeing how we got over 20 years of use out of the water heater, I decided to replace. Thank you Ron's for the speedy response. You made things easy for me.

Texted Slater Plumbing when I had a backed up drain and they got right back to me. I said yes…read morebecause of how quick they responded and it was a flat rate that brought them out for an assessment. They quoted me once they got here and took care of my issue. Thank you Slater!

Slater Plumbing has been my go to plumber for many years. They are always extremely tidy and on…read moretime which is not a description I'd give most contractors. Good communication too. Great family owned company that gets the job done right.