Very rude staff. Good food, get ready to feel unimportant…read more
Menu shows a fish option for dinner. Item did NOT indicate that it was breaded when other items clearly note "crumbed" or fried.
Item arrived, deep fried and breaded. Okay - not the end of the world. Maybe it's my own mistake... here's where it gets nuts....
I told the waiter about the issue, said I don't mind even paying for the item because maybe my kids will eat it, but could I please order some grilled chicken instead.
First, his response when I OFFERED TO PAY for an item that was ultimately their own miscommunication was "okay, good."
Like, good, you SHOULD pay for this item.
But then he proceeds to roll his eyes and get visibly upset that I asked to order (and pay for) an additional item that was grilled.
I'm not a cheapskate, was even giving the benefit of the doubt that this could've been customer error (it wasn't, but let's just take ownership here, right?).
But then to get visibly shamed by the waiter, not a single apology or helpful manner, just frustration and irritated behavior.
So, I sent a note to them on instagram about the menu and the experience as I didn't want to just leave a review.
They view the message, never reply or acknowledge. So, it tells me a lot about how they run their business.
Funny thing is, we are there for breakfast and then came back for dinner. The food was good, but do NOT come here for service.
We're easy going, not looking for a freebie, just wanted food AS LISTED on the menu.
The waiter at one point came back and said "you know it's fried but still gluten free, right?"
I acknowledged and said "yes, but it isn't about the gluten, I'm just not interested in fried fish."
He became even more irritated because he felt I was being difficult by wanting to eat cleaner.
That's WHY we wanted to eat here in the first place, because it IS SUPPOSED to be cleaner!
Anyhow, I can see by recent reviews that this place is going downhill with the service.
I get it, people can be difficult, but don't shame customers that are polite and trying to do the right thing. We've been in restaurant service before, I know it's tough; but also, level up and take responsibility and check the ego at the door.
PS: Turkish Eggs with Brekkie were out of this world delicious.