DO NOT RECOMMEND! SCAM LIKELY! A friend highly recommended for us to book a wine tour with Baja Vacation Planner, and we conected with Michael Jarret. On February 26, our wine tour for 3 people was confirmed for March 14. Two days before the wine tour, I asked Michael about refund policy since I was terribly sick and didn't want to expose him nor the driver. We expressed to Michael that my two friends were still going to Rosarito for the weekend and still wanted to go on the wine tour if possible. But still on March 14, the girls didn't hear back from Michael and were very disappointed that they weren't able to go on the trip they expected to have. Per our last conversation with Michael, he promised a $200 refund on March 16 (which didn't arrive on that day so we kept insisting with phone calls, PayPal requests, Facebook messages to the business account, and emails to get our money back).
He said the rest of the money was not able to be refunded because transportation scheduled for us and the reservation at Finca restaurant could not be canceled. Transportation costs worth almost $300 in Mexico for 3 people...unbelievable!
He had been irresponsibly ignoring all of our messages which made us think he is either unorganized or scamming us. We are not pleased with his delays in response, and we hope your priority, as a business, is prompt response, transparency, and costumer satisfaction.
Despite all the hassle, we received the $200 on March 18. Also, Michael reached out via FB on March 19th (after one of many messages trying to reach him) and offered us credit for a future tour. We do not trust him, nor the business. We do not recommend making any business with these people. read more