AVOID EVERLEIGH SHORT PUMP 55+ Apartment Homes & All GREYSTAR-Managed properties…read more Greystar practices sub zero customer(Tenant=Resident) service!

Sandra and another young lady was very rude, kept cutting me off then disconnected the call. I will…read morebe filing a complaint as I do not want this to happen to anyone else based on race or having no rental history. I am also going to contact 12 news.

The Bella is wonderful! I had the pleasure of working with Caitlin, whom made the experience not…read moreonly pleasant, but easy as well. She was extremely helpful and went out of her way to make sure I was satisfied with my new home! The staff contains the friendliest and helpful people I have ever met. Living here is wonderful! There are so many food places and shops near by, with tons of amenities included! I feel extremely safe here and the apartments are not only brand new, but stunning inside! This apartment complex has such a friendly community cozy feel. I could not imagine myself living anywhere else.

Absolutely hands down worst front desk staff I have ever experienced. Uncaring, unhelpful, and…read moreirresponsible!!!

Has gone downhill since new property management company took over. Very expensive. Also, pet…read moreowners beware because you will replace carpeting regardless. It's a common practice for them to replace carpeting in apartments if you have a pet.

the apartment homes are beautiful!! I have enjoyed living here for this short amount of time! I…read morehope that throughout the colder months, they still do community events, during the day as my roomies and I work night shifts! spacious closet, bathroom, balcony & living room is definitely my favorite !

10/10 Rating for COLONY AT CENTERPOINTE, Midlothian, Virginia in Management & Maintenance Customer…read moreService, Efficiency, Cleanliness, Resolving any issues, Helpfulness, information dissemination, Art & Creativity, Positive Attitudes, Garden Property Landscaping, Pet-Friendly This PAC Managed Property is by far A CUT ABOVE THE REST! It's a no-brainer - Consider moving in to this lovely well-managed apt rental with a phenomenal staff & the best top-performing maintenance staff. Monthly Events are featured on paper calendars delivered to tenants' doors & are also sent to the apt portal for us to view. In addition, tenants receive text reminder for all events! The latest ones include celebrating National Home-made Cookie Day, Halloween Party, Candy Celebration Day! In addition, the staff prepares home-made cookies put out for all in the lovely Clubhouse kitchen! The apartments are so well-designed with NO wasted space. A Welcoming atmosphere for all!

I want to respond to SV who wrote. Complaints about staff are so off base. I have found our front…read moreoffice people to be friendly and responsive to our needs. They were the selling point and decision maker in my coming here to rent. As for rent, we would all like our rents lower. It is scary being on a fixed income and facing that uncertainty. The maintenance team has been very responsive when there is an issue. If my garbage disposal is a problem they come and fix it. They helped me search the parking lot and found something I had dropped and lost. They could have said they would keep an eye out and forgotten about it, but they did not. And in my conversations with other tenants, I have heard very few complaints, if any. I like the socials, the food truck events, and appreciate any activity that helps me meet other residents. Lori D

Clean apartments, ease of renting, property layout, and amenities such as pool, exercise room and…read moreoffice personnel like Jennifer she walked us through the process and we acquired the apartment we wanted

Run down place. can't afford to fix dry wall. can't afford to fix elevator. can't afford a pool…read morecleaning company to maintain. can't afford to fix sauna, hot tub & walkways.

Expensive for what you get, place is rather run down for me paying as much money as they are…read moreasking! Friendly staff, good community, but expensive. Parking was sort of an issue too. The plus is its right by many restaurants and stores that you can walk to. We had a lot of issues with the apartment, dryer, sink, bugs, mold, and poor AC. I only lived there a year, and was sick constantly. For the price you pay, you can get a newer better apartments. Internet included with the rent was a plus.

Negative experience regarding the property manager: Nichole Duke. Our hvac unit was broken and…read morecorporate had to become involved. Nichole showed Matt from corporate an hvac unit that was not attached to our apartment and said that it worked perfectly fine. Meanwhile it was 85 degrees in our apartment. After contacting corporate a second time Jose was transparent and admitted that Nichole Duke showed Matt the wrong hvac unit, one that goes to a completely different apartment. Of course ours was the broken one and he had it fixed right away. Thank you Jose!!! Vandalism is a regular occurrence. The office always sends out an email requesting information after there has been vandalism (again very often.) The last time the property was vandalized by spray paint I had video footage. When I contacted the office with the information and footage they expressed anger at my response to their email and requested I no longer contact them even though I still live here. We are so relieved to be moving somewhere that will be safe, properly maintained, and where we can sleep at night without worrying about fires with my young child living on the third floor.

I've lived at The Atlantic for a year and a half. I have found the office staff very friendly and…read morehelpful. A smiling face always greets me if I enter the office. The maintenance department is always prompt to correct issues within the apartment such as replacing screens, lights, filters, items that some of us just can't manage anymore. The property itself is kept clean, both inside and out by the management. Though I am not by nature a joiner, there are plenty of activities for residents to enjoy. The community room is usually filled with residents at night playing card games, watching specials or just relaxing. There is also a fairly large library in the common areas, an exercise room, laundry rooms, hair salon and storage. I would definitely endorse this building as a place to live.

After many years of managing my own properties, I decided to go take some stress off of my plate by…read moreletting Candice manage my properties in Woodlake and Short Pump. I had no idea of the amount of time I have saved over the last year. MONEY WELL SPENT! Candice and her team are knowledgable, friendly and even responds to email/text inquiries in a timely manner. I highly recommend these guys especially if you have a family, just starting out as a landlord or tenant, or just tired of being a landlord. Thanks again Candice and RVA!

After a few years we have had RVA and Candice manage your property and we thought everything was…read morebeing taken care of but we are finding out that the repairs that we paid for were not done. Thousand spent on repairs that were not done either correctly or at all. My view of how my property was managed has changed and I recommend anyone thinking about RVA to move away and if you do read the other reviews they might just have a better experience than I did but I don't think they are all true.

Living at The Vue in Westchester Commons was really special for us. We moved in during July 2020,…read moreat the beginning of the pandemic, and we just moved out this month (August 2024) to be closer to family in another state. We could have stayed forever. Whitney helped us find the perfect apartment. She walked us through the leasing process and everything we needed to know, especially since I was selling our house after 20 years. We chose a place right up front on the third floor. The balcony is HUGE and became an additional room for us with different holiday decorations throughout the year and a big area for comfortable seating. Maintenance is super-friendly and attentive to tenants' needs. After the first year, they felt like family to us, because they truly care. A few years ago, Michael solved a weather-related problem for us in five minutes. I was clueless what to do, and his simple fix lasted the remainder of our stay. The lobby, halls, and elevators are well-maintained. The views from the Sky Lounge and the swimming pool are beautiful. They offer a nice small gym and several gathering places throughout the two buildings. The Vue hosts monthly events with food, recreation opportunities, and contests that are truly amazing. There's a non-smoking policy which I appreciate, and last summer, there was even a little farmer's market in our parking lot. Plus, all of the excitement of Westchester Commons is at your fingertips. We had both groceries and DoorDash delivered frequently with ease. Our kitchen was huge and open with a deep sink and lots of cabinet space. I miss that already! The bathrooms and closets are gigantic, too. Everything feels safe and secure in the building. The mailroom and locker system is fantastic. Our neighbors are so kind. I had people holding doors open and offering to take my garbage bags outside for me on numerous occasions. Speaking of garbage, the Trash Fairies are worth their weight in gold. That system is amazing and worked so well for our needs. Things were quiet and well-lit, and we were generally in heaven throughout our four years. I must say that my favorite experience of all was getting to know the people who worked and lived at The Vue. I miss them already. They are family, too.

Wasn't impressed at all with the floor plans. The design is looking dated, plus this place is right…read moreon the 288. Beware that a couple of apartments literally have their GIANT illuminated sign right outside their windows. I can't even imagine living in those units! I hope they are heavily discounted.

I've lived at TIMBERS for five years and have loved it! My apartment is spacious, and the setting…read moreis beautiful - park-like, not row by row of identical buildings. The grounds are nicely maintained, especially around the office building and the pool. The package concierge service is very helpful for residents who work days and don't want packages left at their doors. And the trash pick-up service four nights a week is really with the $25/month. The mixture of 55+ and children is a plus for me; I enjoy having the children around. I also enjoy the multi-ethnic residents. My neighbors have all been wonderful though I am the old lady in the building! Maintainence staff and office staff are very responsive to any request I've made. I dread the time when I can no longer live alone and have to go to "the old folks home"! Timbers has been my heaven on earth!

We have been living here for over 2 years. Staff is…read moreresponsive and kind. Neighbors are helpful and friendly. We are in a 3 bedroom and the rooms and closets are spacious.