I gave them my good property to manage and the screwed it up and didn't follow up with a tenant,…read moreunpaid rents, leaving a mess in the house, squatters. .....No body from the property management even visits the property. AVOID THIS PROPERTY MANAGEMENT company

It wasn't the poor paint job, the scratched floors, the lost lock, or the fact that Touchpoint told…read moreme I had to replace a 2 year old, perfectly working fridge (for which I, the homeowner, had to call my insurance, schedule a technician to check the fridge, drive to the property for the assessment for the certified technician to tell me everything was in working order...). No, the last straw as to why I'm writing this review is because after all of the above and trying to cancel my service agreement (after I found a tenant in a day with my own photos/listing), it's taken this company TWO WEEKS to actually cancel my agreement and get my keys back to me. Not only did they not return my keys promptly, they were not able to mail the keys to my new address so they left the keys at the rental property AND charged me $50 for a key return service. On top of that, I was charged $50 for tax prep services (of which they've made no income off me because they never even listed my property since it took them over a month to perform the bad paint job, scratch my floors and attempt to replace my working fridge). Oh yeah, and I was charged $169 for a fridge repair guy to tell them my fridge was quickly losing coolant... which again my own technician showed me the coolant was not leaking and fridge was in working order. I am waiting to hear from the owner but perhaps posting my complaints here is the only way he will respond and refund for the asinine and invalid expenses.

Perfectly happy with rental my home through Niche Properties. The property manager has been…read moreresponsive and informative throughout the transfer from another company, the search for a tenant and keeping me in the loop of any issues that arise. Cleaning and repairs have been taken care of quickly and at a reasonable price. It became difficult to trust property management companies after a horrible experience and since I live so far away. After a few short months, I feel confident that Niche Properties conducts business in my best interest as well as tenants.

Wonderful experience with this firm. They went above and beyond and were friendly, knowledgeable,…read moreprofessional, prompt and great to work with!

John did an outstanding job helping us find and purchase our current home. He is extremely…read moreknowledgeable about the locality, ensured all our requirements were met, and never pressured us to close a deal. Even after signing, he took the time to clearly explain each process and step, and also guided us by connecting us with reliable external professionals when needed. He truly made the entire closing process smooth and stress-free, supporting us like a family member. I would highly recommend John to anyone looking for real estate services in and around Charlotte.

I have worked with John for both buying and selling properties. I'm incredibly pleased with the…read moreservice I received. John was always available and provided guidance on every step of the process. John profoundly understood the housing market, which is the key to getting the best deals possible. Beyond his expertise and professionalism, John was affable and kind. He listened to my concerns and answered all my questions with detailed explanations. When facing challenges, John always analyzes the problems and recommends solutions for my best interest. I am so glad to have John on my side for my real estate transactions. His experience combined with his pleasant personality made these transactions smooth and worry free. I highly recommend him to anyone looking for a top-notch realtor.

Always fast, professional service. Not one complaint about this company! After renting with them it…read morewill be hard for another management company to top them!

Having worked with Chad Smart for a couple of years now, I can't think of a more responsive,…read moredown-to-earth, trustworthy guy. If you're looking for someone to manage your residential or commercial property, Chad and the Smart family is your team, hands down!

I was in search of a Rental property and found the Fulcrum Property Management Company. Mr. Owens…read morewas very thorough in explaining line by line of the terms and agreement and did a walk through of the property. He was very professional and it is very hard to find this in some real-estate these days. Some people just send you documents and have you send money, Not this company. You meet you talk through everything. They are very very Professional and I thank them for that. Please visit fulcrumpmgmt.com and see the services they can provide and how they can PROFESSIONALLY help you.

From the owner: Fulcrum Property Management is a full service property management company with more than 21 years…read moreof experience. Our experienced & professional staff and our vast range of services ensure that you & your property are taken care of properly.

Great experience with Carolina United Realty! I lived in Texas in 2017. CUR agreed to let my local…read morecoworker come over and see the house. With all the online fraud, I wanted to make sure the house was as advertised online. The tenants were understanding and packing at the time. The owner and someone with CUR met with my coworker, let her take some pics, and eased my worries. The application process was quick and easy. We leased for 5 years. Each renewal period was done quickly and they worked with me and the owner over any concerns I had. They have a system online that is customer friendly. I paid each month online and could enter a maintenance request online. I could track the maintenance progress online. Some owners won't allow the property manager to hire anyone they want. Any delay was minor and not due to the realty company. I put in a request less than once a year. The office staff always answer the phone and were always polite to me. Fast forward to this year, I wanted to buy a home. They allowed me to propose purchasing the property to the owner. They were a wonderful property management company for us when we needed it. They went above and beyond and graciously hosted the closing for us! It's clear they care about their tenants and owners!

I have always found Jim , the owner, as a straight shooter that will work to go the extra mile and…read moreis head and shoulders above other PM firms I have dealt with in the past. They have more higher-end properties and their fees are on the low end. I highly recommend! This is a tough business for sure, but I have found Carolina United Realty to be the most responsive in Charlotte.

They took care of my issue quickly! And closed the violation accordingly. They did respond with in…read morea day.

whoever runs this company is stealing!!! Online portal fails…read moreto give me account balance, I call and the AI operator fails to give me account balance, I text and proceeds to tell me to call or go online. Text immediately responds with passive aggressive robotic answers, with no resolution. I just want to make a payment!! I guess they don't need these payments. They can only mail threatening letters and hijack the monthly dues to provide less service.

LeKisha and her team managed my out of state property from 2018 and helped me with its sale in…read more2022. I've had a good experience - the team keeps me informed of everything that is going on, including new tenant screening, repairs and walkthroughs, and why rent is delayed. The team is very responsive to tenant needs and helps take care of repairs at a reasonable cost. They upload everything to the Appfolio portal so I have access to all of my documents. I would definitely recommend Metric Realty if you're an out of state investor looking for someone to do all up property management.

I have had the pleasure of working with Le'Kisha and her team for almost a year on the property…read moremanagement side of things. I started with one investment property and Le'Kisha helped me purchase a second one. Everyone on the Metric Realty team is very professional, responsive, and highly skilled. I have not had any issues. They find high quality tenants and keep the properties very well maintained. She helped me complete an extensive renovation of one property, while I was several states away, and it came in under budget AND ahead of schedule. As an out of state investor, having a team like this is essential. Cant recommend highly enough!

DPM is fantastic. The entire team really cares about their clients , property owners and tenants…read morealike, and the properties under their management. Very responsive, knowledgeable and reliable.

**Renters & Property owners BEWARE** If I could leave…read morenegative stars, I would. We began renting our home in February of 2020. Initially, we were pleased with the property management. However, that quickly changed. There is not an emergency line for after hours or weekends. God forbid your air/heat go out or there's a water leak. You can't have anyone service the HVAC because you're a tenant. So, you just suffer through whatever weather element you're enduring. Our hot water went out one day. You have to fill out a maintenance request and give three available days/times. Again, when it's urgent, there isn't emergent services provided to have your issues addressed. I was unable to shower comfortably, wash my clothes, do dishes, etc. I called to see if this service request could be complete within a timely manner. I ended up speaking with Derek, the owner. I am obviously frustrated they aren't adequately attended to the home's needs but I am not using profanity or becoming ugly. Derek proceeded to tell me "do not back talk me!" Surely I misunderstood him, so I asked what had he just said to me and he confirmed, "do not back talk me." I was in absolute shock this was the owner of a property management company speaking to a tenant as he had. Eventually, their "vendor" came by and sure enough, the water heater needed to be replaced. Their vendors are whomever they can scrounge up that day to do some work. However, Aleksander was always helpful and polite. This passed summer, we noticed the HVAC was struggling to recover. The house is 16 years old with an original unit. Getting someone to come take a look was an absolute nightmare. We filled out the maintenance request. A vendor reached out to us and stated he would be by at a certain time. He text us later to say he was sick but would let us know if he needed to reschedule. We never heard back so, as one would assume, we awaited our appt time. Nobody showed. I contacted the vendor and he showed me the screenshots where he let Derek know he wouldn't be completing the job due to illness. Derek didn't even had the common decency to contact us. My husband reached out to Derek and we were told they would come by "when we see fit." Derek also threatened to terminate our lease with an eviction notice, which would be illegal LOL, which he now denies. That was the icing on the cake for me. I found the information for the property owner's and contacted them directly. Within an hour, Eddie sent an email 9pm at night to see if someone could come by the next morning. Eddie and a vendor came by to check the HVAC, a water leak and fix a toilet. We had been told prior, by Aleksander, he placed more freon in the unit to get us by but it needed to be replaced and he would speak with the boss. Eddie acted like this was news to him and offered no reassurance except, "well, when it finally dies we will replace it." We have been out since 9/1/2022 and I waited to write this review to ensure we would get our deposit back and also, to make sure it would cash. We spent $750 to have the carpets professionally cleaned, along with the house and a room painted just to ensure they wouldn't attempt to be vindictive. Derek puts on a flashy front for his website but behind closed doors, there is not a professional bone in his body. He is laughable in the surrounding realty world. His ego far exceeds him and for the life of me, I cannot fathom why. Listening to Derek pitch a fit like a spoiled frat boy is comparable to nails on a chalk board. Eddie is guilty by association. I will say, he is the more tolerable and quant of the two. Tiffany in the office is an absolute upgrade, to the nasty woman they had prior. I am so thankful we were building a home and this lease was temporary but I feel for the people on here that solely relied on them for housing, just for empty promises and ruined rental histories. I filed a formal complaint with the BBB and to no surprise, Derek lied in his response. These are just a FEW examples of this wretched management company. My dog could run a better business. Don't. Do. It.