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Bai Wei Grill Bar

3.0 (7 reviews)

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Cha Baa Thai - Spring Roll

Cha Baa Thai

4.1(162 reviews)
0.9 km•Spring Garden
•$$

Another gem in the city, if you like soup or vermicelli. Nice little ambience, friendly and fast…read moreservice and stellar food in great sizes to fair prices. What else can a guy hope for? During my most recent 4 day visit in the city, I had to go twice, it was so good! Will again for sure.

Dear Manager, I am…read morewriting to express my disappointment regarding the service my party of eight received at your Queen Street restaurant yesterday, July 29, at approximately 4:30 p\.m\. I have been a loyal customer of Chaa Baa for many years, ever since you first opened on Queen Street, which makes this experience especially disappointing. Unfortunately, the service throughout our meal was well below the standard I have come to expect. Our server was inattentive from the beginning. When our meals arrived, there was no cutlery on the table, so we were unable to begin eating until we flagged him down and he brought some. The meals were also served at different times rather than together. As a result, some of our food became cold while we waited for the remaining dishes to arrive. In addition, no one explained that rice had to be ordered separately. Several members of our group received their entrées only to discover they had no rice to accompany them. They then had to order it separately and wait even longer before they could properly enjoy their meals. This should have been explained when our orders were taken. Our water glasses were not refilled, and throughout the meal we repeatedly had to look for or chase down our server whenever we needed assistance. To make matters worse, the server spilled liquid on the table and used my cloth napkin to wipe it up. In doing so, he also took away my cutlery, assuring me that he would return with a clean napkin and fresh utensils. Neither ever arrived. By the time I was able to get anyone's attention again, I ended up eating my meal with a large serving spoon because I had no other utensils available. Additionally, there was an argument and loud voices coming from the kitchen, which made us feel uncomfortable. We were the only patrons in the restaurant at the time, which made the situation even more noticeable and unsettling. Given this, I must ask why the service was so abominable during our visit. I was embarrassed that I had recommended your restaurant to my friends, especially because I have always spoken so highly of Chaa Baa over the years. I hope you will share this feedback with your management team and use it as an opportunity to improve the level of service provided to your guests. While the food itself was enjoyable, the service significantly diminished what should have been a pleasant dining experience.

Photos
Cha Baa Thai - Dining Room

Dining Room

Cha Baa Thai - Lunch Masaman Chicken To-Go

Lunch Masaman Chicken To-Go

Cha Baa Thai - Restaurant view from the sidewalk

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Restaurant view from the sidewalk

Bai Wei Grill Bar - asianfusion - Updated October 2026

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