Server was screaming and arguing with me. Racist staff. Its unfortunate because there are so many asian tourists who come to visit Death Valley and get treated like trash here. They purposely treated us poorly because they thought we were pushovers. If you come here, eat at your own risk! If you're asian, be prepared for very poor service and don't be surprised if they decide to racially profile you. They're the closest hotel and restaurant so they think they can treat their asian customers like garbage. If you're here for the "Death Valley Experience", this place is definitely not it.
When we got to the Saloon, it was not busy and we were one of the first groups to arrive. The restaurant sent us to the Saloon for burgers, because they were only serving buffet but we wanted a smaller meal. My family members all got their food but my boyfriend and I were still waiting for ours. Customers who came in after us got their food. I still didn't mind waiting. Finally, a server came out with soup and a burger and asked if it was ours. I let him know that I didn't order soup but I was waiting for two burgers, the Frenchie and the Cowboy. I assumed he would go back to their station to figure it out. The server Dustin was incredibly rude. When I told him that I didn't order soup, he came back MULTIPLE times insisting loudly that my group ordered soup and the Frenchie. He repetitively demanded to know who had ordered it- even though I told him that we didn't order it. Laura, who was at the register, told him that we came in a group of 15, saying "they're all spread out". She grouped us with the previous asian group that came in. We were "all spread out" because we were not together. We had 7 people and were tired so didn't think to pay together. She didn't bother to ask if we were together and assumed that we were together just because we were asian. When the group that sat next to us said that they ordered it, Dustin looked at me, rolled his eyes, and said, "WELL THERE YOU GO, and it IS your ticket". He left, and I felt sick to my stomach. I lost my appetite so I asked my boyfriend to go get a refund because I wanted to leave. We felt disgusted due to the interaction with Dustin. My boyfriend went to the end of the line so he could get a refund. As Dustin came out with the Frenchie and the Cowboy, I let him know that I didn't want the burgers and that I was going to get a refund. He angrily said, "you'll have to do that over there", motioning to the register. He called out again, "Frenchie and the Cowboy", and another group raised their hand so he handed the burgers to a table nearby.
When my boyfriend politely asked if he could have a refund, the cashier snapped! She threw her hands up in the air then aggressively slammed her hands down onto the counter. "What was wrong with the food?!" Where was the kindness she had shown to the previous customer? She had told another customer that she liked her blonde hair and was smitten with her. was it because the customer was white? Maybe? Most likely? Who knows... When we told her that we wanted a refund due to the poor treatment from Dustin, she cut us off. I told her that we didn't get our food, and it would make sense that we would get a refund. Dustin came over, and Lauren told him to call a manager. Dustin said "if it's credit card I can do it"... or something similar. So he got on the register and seemed to initiate the refund. My boyfriend said he didn't have a receipt, and Dustin looked irritated. I then told him that we were never offered a receipt after we paid. They had been taking a long time trying to help us so my boyfriend apologized to the customers around us. Dustin asked if we had beers... why? We asked to talk to a manager. He said we probably have to wait until the next day for the manager to come in. We said that we can wait until tomorrow too, so he left and brought the managers. They refunded two of our meals and apologized, letting us know that they will address the issue... (what issue were they going to address? Don't know) they then said to all the other customers, "we apologize for the standstill". The manager didn't even bother to ask us what happened. He just wanted to send us on our way.
If we had gotten our refund and hadn't received all this blatant racism and attitude from the staff, there would not have been a "standstill". I felt that the manager was not going to do anything else. He didn't care. Disappointed, we left. I'm glad that we got a refund for the food, but am still not satisfied with how the staff treated us, nor how the managers handled it... we drove seven hours to Death Valley then went exploring and hiking... we snacked a bit from food we had brought, but it was dinner time and we were hungry. Most of us left the Saloon disgusted... and yet still hungry. Why is the manager okay with his staff treating asian customers like crap? (Look through the comments for other similar reviews) read more