The most non responsive, unprofessional business I have ever had in my life. For an in-ground, new construction, extremely expensive pool, my late husband and I paid so much money for. I cannot believe this guy, Pepper (the owner), is still in business!!! He never ever returns phone calls,,ever! I've called dozens of times and no returned calls, with excuse after excuse his workers give me. I've even gone into the store multiple times, but he is never there. Ignores ignores ignores as soon as he gets his money, then he runs! After dealing with so many issues like having to get the pool motor rebuilt (only a year after the pool was built) and costing me tons of money. It was under warranty still but the owner disappeared and never responded. So it left me having to take matters myself to get a professional to fix it. Then I find out there's cracks in the pool which has been causing all of my water to leak out quickly and spending tons of money on water bills to keep refilling it. And I had to pay a leak detection person a lot also to confirm it has leaks from the cracks! This was only a year into the newly built pool! Which it is under warranty. But of course I got zero help from backyard living and the owner, Pepper! I've also had other issues as well that I had to have fixed, including problems with the lights, which are insanely expensive to replace. I don't know how this man continues to stay in business. I have talked to so many people in the business and they have had nothing but derogatory stories about this business and the owner, Pepper, after the fact and I had it built. I cannot be the only one dealing with this bs nonsense of an unprofessional greedy scammer. You should be ashamed of yourself taking advantage of a widow!!! Steer clear of this so-called company. I can't imagine people are still hiring him. Not to mention I spent 60+ thousand dollars to have this pool built and spent over 20k on furniture alone from his show room. And this is the treatment I get! Karma is a b***** and your time will come! read more