I never received an email and I've been waiting!!!! Regardless, you can't return any of my numerous…read morephone calls?????????? How about referring me to someone who could help?????

Hired The Fireplace Guys to inspect two gas fireplaces at their price of $300 each. What was…read moreincluded was unclear, but Derek gave pushback when I asked for clarification. It was a red flag. Jason showed up over a month ago, and the glass in one shattered during the process. I've been calling in an effort to get a repair, and Derek answered a few weeks ago and was beyond rude. They have not answered calls since. It's been a while since I've encountered such an unpleasant and unprofessional business. I don't recommend The Fireplace Guys.

It is rare to find this level of knowledgeable and helpful service!! We went to just start looking…read moreat options, and the staff here were incredibly knowledgeable, gave us some fantastic options and quickly helped to give an estimate. This business and the team that runs it is 5 star all the way! Highly recommend.

The showroom staff were so professional and helpful - we decided this was the place and didn't need…read moreto shop around further. Malcolm and crew were perfection and such pros! They installed ours last December 2023 and we love it. beautiful installation - very custom because we had some specific needs and they were so careful and precise. It looks really wonderful and we can't believe we lived without a woodstove! We had it cleaned a year later after using a whole cord last winter heating the entire house most days 80 % of the time with our woodstove (very efficient Morso). We fired it up this evening, alittle chilly out and played a board game and relished in the warmth and niceness. It really adds to our family. Thank you Fireplace Connection.

To begin with I don't write many reviews. But I had to because of how amazing this experience was…read morewith William. It is long but you will see shy he saved us from the very reak threat of a chimney fire.... My wife and I had him come out to clean our fireplace because a bit of smoke was coming back in when we were burning. After a quick 10 minutes, I could tell how knowledgeable he was. I asked him to take a look at the chimney from top down and tell us what he thought since we know we're gonna be in this house for at least 20 years. I also had lingering feelings the work done by prior sweeps was not adequate. He showed me what he found and answered every question I had: -outside top chimney needed some re-pointing on the bricks. -concrete wash on top had some cracks needing to be patched -concrete around brick at the base of chimney needed to be replaced. The concrete was the incorrect kind and was breaking down the brick overtime instead of reinforcing it. Through throughout all of this, he was also taking pictures to show me what I couldn't see such as when he was up on the roof with the gaps in the brick mortar. He then gave us an incredibly fair price for each of these items and laid out what his priority would be. We ended up having him do all of the work. He showed up on time, worked hard, cleaned afterward. Unfortunately, we still had an issue where some smoke was coming in. He came back the next day and took another look..... If you are not familiar... chimney sweeps clean from the bottom usually. So there didn't seem to be any need to look from the top. However, when took things off, he saw a level 3 creosote buildup. THIS IS THE STUFF THAT BURNS HOUSE DOWN. He removed it. ********* He saved our house and here's why...... We've been in this house for eight years, had two other chimney sweeps who created half of the problems he had to fix: 1) previous sweep repointed the chimney poorly and didn't seal it. Within 3 years, mortar was bbreaking up. 2) the cement around the base of the chimney that was the wrong kind --- put on by another sweep. This wrong kind of cemnent- $15 /bag/. The right kind William used, $50/ bag. I doublecheced all of this and he was correct. 3) before our buying the houyse, a line was put into the entire chimney, EXCEPT THE TOP 4 FEET. This is where the creosote kept building up and building up. It was such a siolid mass, William thought from the bottom he had reached the damper. It is such a relief to know we now have a safe chimney. And it is so frustrating those other sweeps did such shoddy work. William Britt should be the only chimney sweep you ever go to.

I had a hard time getting a chimney sweep or chimney repair contractor come to remove a bird's nest…read morefrom my chimney cap. After about 3 weeks of calling people, I was able to get 2 companies to come out only to be charged for estimates and told to call to schedule the work at a future date. The estimates were ridiculously high. Will Britt, on the other hand, come out quickly and promptly removed the nest, cleaned the flue, and showed me pictures of the flue, all in about an hour and a half. His fee was more than reasonable. I only wish I had found him sooner and called him first.

It's good to know when a company stands behind their work! Aspinwall returned to fix that leak I…read morecomplained about. I think we all learned something about a problem that could not be foreseen. I understand that initially there was a reasonable expectation that the new piece would work on my tub. Thank you, Aspinwall. Fingers crossed... Where there's plumbing solutions, there's hope...

Kind of shocking that someone from Aspinwall decided to comment on this situation three months…read moreafter it happened. Christopher M wrote, "we did not resolve the issue correctly the first time." No. Your techs failed THREE TIMES, not once, to correctly assess the issue. 1. Initial visit with new thermostat installed 2. Second visit to check if there was air in the pipes. 3. Third visit to again check if there was air in the pipes. He did more flushing then, but the problem persisted. Let's be clear on what happened over those three days. We went two days without heat downstairs after three visits, and on the third day I called in another company and the issue (which was electrical) was resovled. Your techs are nice guys, but they didn't find the problem after THREE attempts, and we paid your company a lot of money. I'm glad you waived the emergency fee, but that was a drop in the bucket.

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Never used them before. I now have had a gas insert fireplace for many years now. Our fireplace…read morewas cleaned when the gas insert was installed by Sunline, who are no longer in business. They used to be on route one and were wonderful to deal with.

Purchased a gas insert from Anderson and had it installed last week. Experience from beginning to…read moreend was first rate. Very professional, easy to work with, responsive, and very good at what they do. Special thanks to the installation team -- Jay and Ian -- who spent hours on the roof in nearly 100 degree temps getting things right. Highly recommend!

I was having issues with my Town & Country fireplace and had called several shops with no luck --…read moreno one could help. Then I called Anderson Fireplace and everything changed. I spoke with Jamie, who spent over 20 minutes on the phone patiently troubleshooting and walking me through potential fixes. Thanks to her guidance, we were able to get the fireplace working again. I'm so grateful for her time, expertise, and kindness. It's rare to find that level of customer care these days. Highly recommend Anderson Fireplace -- and especially Jamie!

Everything went well from start to finish. Woodstove and Fireplaces I would highly recommend. The…read moreinstallation went great. We are very happy with our pellet stove.

I would avoid this company. I went to their show room and met with one of their people. He did a…read morenice job showing different types of wood stoves and explaining there operation. However from that point on everything went down hill. I told him I would call in a week or so and finalize a deal. A week later I called and told him I would like to order the stove he showed me. He explained prices went up but he would honor original price he quoted and also said he would send someone by to look at chimney. I waited weeks and no one showed up. Called back and spoke with someone else who had no clue about the transaction and suggested I send pictures and basic information along to sales at their email. I did so and again didn't hear back from anyone. I called a week later and was told the guy I spoke with was out on vacation and would be back that Tuesday and he would return my call. Guess what no return call. I called one more time and got yet another person who would not honor the original price and asked all the same questions I've already answered several times before. As much as I would love to buy a Lopi stove it would not be from this group. Stay away from this group

I have had a gas fireplace in my house for 10 years. It has not worked correctly for 6 of them. I…read morehave had two other companies come in to fix it and neither were successful. I was told I needed to buy a new unit $$$. Mazzini came in and found the problem and wouldn't charge me until they fixed it! I really appreciate their service and integrity.

I found these guys on Super Pages looking for a fire place for my addition, I decided to go into…read morethe store and met with the owner/sales guy Mike. He was very helpful from the start and knowledgeable about all his products. He helped me pick out the best fire place for my house. It was a little more money then I wanted to spend but I have to say Mike was right it was the perfect one to get! I didn't think I would use it as much as I do either, thanks Mike

Wayne did a great job inspecting the chimneys in the antique home we're looking at and explaining…read morewhat was going on with them.

These people are a bit dodgy. They make one sided appointment and then call you up and say…read moresomethibg like "just calling yiu to remind you of the appointment you made." They did this to me are were snarky and rude about it when I suggested that I, in fact, did make an appointment. Call somebody else to clean your chimney. Anybody else. The answer from these folk below highlights their lack of customer concern. The actual fact is that I was snapped at on the phone by 2 different people all *telling* me that I made and appointment. This is farcical because when they finished my initial service I was fully of a mind NOT to call them back or use their service again. The idea that I made an appointment with them is preposterous. I'm will drop a similar review on Google and related sites so folks know. If the people who were snippy with me on the phone want to send a couple of apologies that would be the proper course of action. Otherwise, avoid these folks like a chimney fire.