Those girls need a course in customer serice. Except for one East Asian girl (she was great and…read morevery helpful) the rest could do with some customer service training.

What great customer service! I am home sick with COVID and in self isolation. Called the store and…read moretold them I was a regular customer and explained my situation and that my dog was almost out of food... they came and dropped off my dog food and some treats as well. Contactless of course! So grateful for the crew at this store! Thank you

This location for Mr Pets is a good size! isle upon isles of supplies and food for your pets…read more their marine section was okay, every tank was teaming with aquatic life, I was happy and excited to peruse though!

Recently I acquired two aquariums. First, I bought a 5 gallon and a Betta, then because I decided I…read morereally liked having a fish, I then bought a 20 gal tank. (I've heard aquariums are a bit addictive, and I can say that's true!) I was sooooo happy to see that they keep each of their Bettas in a large, long individual tank. No terrible tiny plastic cups here! The staff are very knowledgeable and helpful - and very patient with all of my questions. They even test your tank water (for free) to make sure it's suitable for the fish you purchase. Overall, no complaints! Prices are reasonable and are better than Amazon (sometimes by a lot). I have also bought cat and dog supplies here as well.

If it has a zero or negative, that's what I would give. Korna used to be soooo good, and it was my…read morego-to store. However, the staff had become very pushy and hard sale recently, simply annoying and made my shopping experience unpleasant. Not only that, the most unforgivable thing was they triple charged my mom's credit due to the error of the credit card processing company they used. After overcharging my mom for $280, my mom immediately talked to them, the staff took her information and said she will liaise to management. After several weeks, no one from Korna or the credit card processing company contacted my mom to rectify this issue. I went in on behalf of my mom, the staff even said this was a known problem, as there were multiple clients at different locations of Korna who were affected. He took down the information again, and said it will be dealt with in a few days. Several weeks passed by again, absolutely nothing! I put in a horrible FB review, so that they know this is still an outstanding issue. Again, haven't heard a peep from Korna or the credit card processing company. Two frigging months passed by, I went in again. Another staff was trying to take down our information again and asked for a copy of the credit card bill for the third bloody time. That's when my husband got upset and raised his voice, saying how unacceptable and unprofessional this is. As he started raising his voice, the owner came over and talked to us. Of course he apologized profusely and indicated that he had been fighting with the credit card processing company for weeks. He pushed over to Fidelity Payment to deal with it, and thought it was resolved. My husband of course chewed his ear off, demanded them to resolve this problem the next business day. Thankfully with the owner on site, he finally contacted the designated staff from Fidelity Payment to deal with this issue, and after two frigging months, $280 was credited back to my mom's card. Even though their store is spacious and comfortable to shop at, and the variety of dehydrated treats and raw are very appealing, I just don't think my mom and I will ever step foot in Korna again after this super unpleasant experience.  Aside from an apology, the owner didn't even think of or bother to do something to win his clients back. It's a loss to them, not us! My mom and I have been loyal customers to them, and every previous purchase was over $100 just on treats! Well, I guess we'll have to buy from other pet stores!

Amazing pet supplies store! Quite a few selections of food and other items. Mainly for dogs and…read morecats. My dogs love it there!! We got so many toys from there and their collars and we always get their frozen raw food and we recently let our dogs try another kind. This is my acquaintance's family store and she does most of the drawings that's just so adorable!

My fur baby loved the cupcake for his 11th birthday. The cupcake is a perfect size for a smaller…read moredog. Parking is a bit tricky but not difficult.

Owner (Corby) was very condescending and rude. Seemed very…read morejudgemental to new dog owners, and behaved in a standoffish manner while I was in the store. Will not be coming back, and I recommend you don't either.

My first impression when walking into Petland Canada was WOW it's HUGE! From what I could see they…read morehad something for every pet. My pets are of the fish variety, In the far left corner of the store is the section for freshwater fish. Stock was low at the moment, so there wasn't much to see, I'm excited to go back when they get their next shipment of fish. I did notice that their prices are slightly higher than other pet stores. Even after their Member's Price discount.

We were sold a one gallon fish tank for our 8 year old. Our fish died after a few days. We have…read moresince purchased numerous fish for the tank and all have died. We went to another pet store who advised that our little tank is too small to sustain fish life. If we had known this we most certainly would have purchased a larger tank. When I called the store I was told there was nothing they could do and would not provide a full credit towards a larger tank. They said they would speak to manager though and call me back. They never called me back. I called today again and they said there is nothing they can do. I asked why they did not mention the fact that our tank is not suitable for fish particularly for beginners. The lady said they are trained to sell all fish tank sizes. Seriously shady to sell us a tank with 3 fish when you know that the fish won't survive. I guess you are counting on us to return every couple of weeks to buy more fish. The manager at Port Coquitlam office calls me and says Petland corporate will not allow full credit on tank and offered me $5 off next tank. No thanks. I will be buying a new tank from another pet store.

Friendly service, clean and organized store. Love the dog…read morebath area always well stocked and ready for the next customer. Love the smell of Pinesol...smells like 'clean'

Nice staff, but this location is limited by its size…read more I came to this location several times looking for fish supplies, but was kindly referred to another Bosley's location. They seem to have the basics, but a lack of shelf-space/floor space probably means that they can't carry a wider selection of merchandise. This location always seems to have ample parking because some of the neighboring businesses are less frequented. The bottom line is, if you are looking for the basic essentials, this location is okay. Otherwise, save yourself the trouble and go to one of the bigger locations or another pet chain.

the staff at this store are amazing! Very helpful managers and Dee dog grooming and her assistant…read moreequally great...it's my go to store for my dogs.

Primarily for dogs and cats, but they do carry things for reptiles, fish, birds and rodents too!…read more I was surprised that they had live crickets and other reptile supplies. They also had a modest selection of aquarium supplies too. I was looking for fish medication, and they had the one I needed in stock. But, this store is predominately for canines and felines; probably 2/3 of the store is dedicated to dogs and cats. They do have some live fish for sale, but the selection and prices are pretty sad. Staff are very helpful and enthusiastic, which earned them an additional star. Parking is ample, and you can visit the Safeway, Earls and several banks in the same plaza.

Uptown Dawgs took over another pet store almost a year ago, I believe they have another location…read more Located at the Westwood Plateau strip mall, they have a wide selection of dog food, treats, collars, clothing so on. They also have raw dog food and a cute little bake goods for the pups. Prices are pretty reasonable for a boutique dog store and they have sales all the time. The manager/workers are very helpful and friendly.

I took my Shih Tzu in for a haircut. Explained to the girl that I wanted the body short, the tail…read morelong and a trim around the eyes because she gets muck there. When I picked her up I thought they traded my dog for a funny looking poodle. I am so disappointed in the haircut and the girl charged me an extra $5. Because she said my dog was difficult. Isn't that their job? I will not go there again.

Another great shop in Newport Village. I stopped by in case they might have options for making…read moremyself more visible while dog walking with my cane or just walking during these darker months. Not only did I find an option that I can use for myself (also will work with any dog I'm walking with as the light is designed with a silicone strap), I was also blown away with the selection of items. It felt like I took a long time to decide what natural dog treat bag I should choose but there was so many options (which is wonderful!). While browsing, several customers were shopping (with & without their dogs) at the same time & looking the extra advise. I was impressed with the level of customer service provided to everyone. Also, the animal care knowledge this guy provided was very tactfully shared for the different levels of pet ownership. I should have asked if he was the owner or just a really dedicated employee but either way, I was impressed. In the future, if I'm looking for anything pet related, I'll certainly think of this place first.

I'd give it more stars if I could. Best owners I've ever met, the best service, and great…read moreselection. When we moved to Port Moody B&B was one of the places that made us feel at home. And Meatball, our dog, loves going there. And she doesn't love going ANYwhere. I almost hesitate to post this because they might get TOO busy, but they deserve all the success. Great people.