I like the store atmosphere and how products and services are served to the customers. In our bike…read morepurchases, we never felt pressured to buy or pressured to be upsold. Service is excellent. I can't recommend enough.

A terrific experience for me, as Bicycle World, completely delivered in terms of expertise,…read morecustomer service, and personal interaction. Parrish and Dave were so knowledgeable, and their keen feel for their available products made the entire experience a terrific one. I appreciate their kindness and their overall way of doing business. So happy with my decision and the bikes that I bought.

Whenever we are in Galena, and the weather is nice, we like to kayak through Nuts Outdoors. It is…read morealways convenient, affordable, and an absolute blast! Also, it is one of the best ways to take-in the sights and beauty of Galena and the surrounding area! There are several options to chose from, including different lengths of time to rent, different styles and sizes of kayaks, and different routes. Not to mention the other equipment for outdoor adventures. There bike selection is outstanding! That being said, we always do the same thing: the 2-hour 9-11am single kayak trip. We also purchase the deal that starts right downtown Galena just down the street from Nuts Outdoors where the bridge crosses the Galena River. We love the convenience and the super-quick turnaround from store-front to water. Once you check-in at the store, you can walk or drive down to the dock, and the store worker meets you there with the boat, oars, and life-jacket (safety first)! There the staff person helps you into the boat and into the water. Just as a side note, the staff are always super friendly, helpful, and clearly experts. You are definitely in good hands. During our two hours, we paddle pretty consistently upstream for about an hour. We love the gorgeous views of the river banks, trees, and surrounding hills. We were SO LUCKY with the warm end-of-October weather last weekend that we were able to kayak and enjoy the fantastic fall colors! Wow! After the first hour, we like to kick-back, relax, have a drink, and float. We still need to paddle a little bit to make it back on time, but it is definitely relaxing. And so fun to take in the sights, sounds, and smells. Some highlights this time included blue jays, a whole bunch of cardinals, and the wind rustling the fall leaves. We've seen muskrats, large birds, and deer in the past! All this to say, if you're heading over to Galena and like outdoor adventures, don't miss out on a kayaking (or biking!) adventure with Nuts Outdoors!

Absolutely unacceptable experience at Nuts Outdoors…read more Our group rented E-bikes from Nuts Outdoors and were shocked by the complete disregard for participant safety. Staff made no effort to ensure bikes were the correct size for riders, and none of the seats were adjusted to proper height. Now I'm a reasonable person and I'm not expecting these guys to give each member of our group a professional bike fitting measuring knee lockout angles and such, but making sure they can reach the ground when stopping and are comfortable on a 50-60lb bike isn't asking for much. These are pretty basic safety measures you'd expect from any reputable rental service. Even worse, the brakes were wildly inconsistent: some bikes had hyper-sensitive brakes, while others had virtually none at all. It was a disaster waiting to happen. While I understand that, yes, we did sign liability waivers before participating. It should be noted that regardless of the liability waivers. It did not seem as though the staff had any interest in the ensuring the safety of the equipment being used by their patrons, which is completely unacceptable regardless of any waiver. One of our participants suffered a serious injury--a broken ankle--due to these unsafe conditions. When we contacted the business to request a refund for those of us who had to take a ride to the hospital and end the ride after about 30 minutes, we were met with hostility. The person on the phone berated us, used excessive profanity, and showed zero empathy or professionalism. Avoid this place at all costs. Safety and customer service are clearly not part of their business model.

Have purchased 2 Catrike tadpole bikes from Lisa. Expert service and knowledge of all bikes they…read moresell. You can test ride a lot of bikes right there. And lots of accessories to pick from to make it yours.

Matt and Mark were incredibly friendly and helpful in getting our group of four set up with bike…read morerentals (road, hybrid, recumbent) this past weekend. Rentals were $20/day with the recumbent bike being a little more. They spent the time to adjust seat height and handle bar positions in addition to installing water bottle holders which was great since we didn't have our own tools. I would highly recommend riding on the Great River Bike Trail which is right next to the bike shop. Head up north to Savannah and/or south to Fulton to see the Dutch Windmill. Our group had an great time riding and the sights were equally amazing along the trail.

We stopped in the afternoon before we were to rent bikes the next morning for my aunt and mother in…read morelaw. When they went the next day to rent, the owner was on the phone and didn't acknowledge them until they loudly said they were going to google the other bike shop. Then he finally helped them get two bikes. The one didn't have a water bottle cage, and they asked for one, but the owner was unhelpful. He also didn't help with seat adjustment or helmet adjustment even though they asked for help. These ladies are 74 and 63, and really did want help, but the owner just didn't seem to care. Bottom line is that they were just unhappy, and wished they'd gone to Nuts Outdoors.

I had an older bike that had a lot of sentimental value to me, and was in poor condition. These…read moreguys took great care and put great skill and effort into reconditioning my bike to the point where it's on the road frequently again. I also purchased a GIANT bike during my visits. A great bike at a good price. I'll be back to see about trading it in on sometime faster, more efficient on the road!

Needed a new tube in a flat rear tire on my 18 speed on our last night in Dubuque. The team was…read moresuper friendly and helpful. The job was done in a Nader 10 minutes and they also did a quick brake adjustment. This is the place to go!

I really wanted to shop local but it can really be hard when a shop doesn't maintain any of its'…read morehours. I've stopped by numerous times during the hours listed on the Web and their signs to find the door locked. No "out to lunch" sign it any other indicators that they were temporarily out. Lack of consistency and availability can kill a business no matter what products and services they offer. It's really to bad because the place looks great from the outside and the other shop in town is overrun. This just makes me sad. Another one will bite the dust probably even before the end of prime biking season.

We stopped in to buy an inner-tube for one of our bikes and got in and out within 5 minutes. It…read morewas quick and friendly service there. Right off the main drag in Clinton, very convenient!

The general manager, Mike saved my RAGBRAI. My bicycle was significantly damaged in transport to…read morethe ride. It is a recumbent, and the damaged components were unique to that model bicycle. Mike was able to devise an effective repair that allowed me to fully complete the ride.

Bait Switch Ripoff…read more Doesn't honor advertised prices in their web store. Cancelled my order even though they claimed they had inventory in stock. Asked for explanation, got no response. Shady! Avoid...

I was in the market for a bike trainer. The saleswoman directed me to the 2 in stock. When I asked…read moreif there were more she advised me (with a dismissive attitude) that they sold a lot at Christmas and people were taking there rides outside now. You lost the sale within 60 seconds. I feel in that short time she made several assumptions. I have since bought a trainer. The same one that was in your shop. The store I bought it from is servicing all three of our bikes, 1 for the trainer and 2 for the bikes we ride - outside

About a week ago I had an unexpected issue with my bicycle so I loaded it up and dropped it off on…read moremy way to work (Saturday morning) and asked while they attend to the issue that brought me in if they could do a once over of the whole bike (since I hadn't had it in yet this year for the free check up) and sure enough I got a email notification before I was off work that my bike had been fixed and all tuned up ready for my next ride. They recommended that I replace the chain and cartridge since it was showing signs of being wore out. So I'm ready for my next ride! Very grateful for awesome customer service from these guys, not to mention they are good people of our community having donated to my benefit fund raiser when I was diagnosed with cancer 8 months ago.

Super nice gentleman waited on me, the place was busy, he paid attention to my needs, answered my…read morestupid questions and patiently lined me up with everything. More inventory than Dick's, I trust what he told me and the pricing was better than Amazon! Why wouldn't you go there?

Great Shop! They Have all your Bike needs , accessories, apparel, and gear. Nice one stop shop…read more Owners Tim and Loree will take care of you personally. Everything you would expect from a locally owned shop and then some.