Place was amazing!!! First place I've gone to in a long time to actually cut my hair properly and…read morecolor it. Must say the cost of my hair color, style, and cut was decent although could b a bit lower, but hey it wouldn't be a good review without a critique, right? Thank all you girls and can't wait for the next appointment.

Please beware! Esther completely ruined my hair color. I had an appointment for a full highlight…read moreand she did not let my hair lift properly. I asked for a second highlight and again it was not lifted to a proper color. After 2 purple shampoos and a toner my hair was still left blotchy and orange to which I told her it wasn't okay and esther acted annoyed and told me "there's not much else I can do" after 3 1/2 hours in her chair I had to just leave and make an appointment at a real salon to get a color correction costing me $240. While the "manager" called me back the next day to say she would give me a refund the call only lasted 46 seconds where she said she would provide me a refund but asked no questions to as what happened or who did my hair. Offered no apology for the time wasted or the extra money I wasted getting my hair done or the fact my scalp was left raw and potentially my hair could have burnt off

I have been a loyal Pure Lux customer for years and have generally been very happy with the…read moreservices I've received, which is why this experience was so disappointing. I recently had a haircut and, after living with it for about a week, realized I would like a small adjustment. I simply wanted someone to run thinning shears through the bottom of my hair--a quick touch-up that would likely take only a couple of minutes. When I called, Kelly answered the phone and was dismissive, telling me no one had time to help. When I called back to ask for a manager's name, her attitude changed and she suddenly seemed more willing to help, but it did not feel genuine. I was repeatedly told that everyone was booked, despite my request being very minor. What disappointed me most was the lack of customer service and willingness to accommodate a long-time client. I wasn't asking for a new appointment or a lengthy correction--just a quick adjustment following a recent haircut. I would have expected a salon of this caliber, especially with directors such as Amy on staff, to make more of an effort to ensure customer satisfaction. I have always enjoyed Pure Lux and hope this feedback is taken constructively, but this experience left me feeling undervalued as a loyal customer testing out the salon.

All the ladies have always been kind every time I've gone in. I love getting my hair done with…read moreAmber. I've also had a massage and a facial. Clean amenities, kind people, good service. Very surprised at the rating, I'm sure it would be a lot higher. If everyone that had a good experience left a review.

Heather did a great job on my hair yesterday. I have a ton of thick curly and wavy hair that can be…read moredifficult to tame. Masks are worn and they socially distance which is great. Heather was thoughtful and discussed what I wanted and followed through. I will definitely be back.

I had a specific request for my hair cut. I spent MONTHS growing it out. I wanted a layered shag. I…read moresaid cut it so if you hung me upside down, my hair would be straight across the same length. I asked if she could do that. She said yes. Well now I have to spend $ at another salon to try to fix it before a special occasion next week.

employees are not friendly or welcoming. management is very unhappy to be there. they will continue…read morelosing customers & have negative reviews if they don't fix things.

My family can stress out a stress management specialist, which causes me to have stress breakouts…read moreevery single time I travel South to Tennessee. With that being said, I had to make an emergency trip to Ulta for some spot treatment to add to my arsenal. The wonderful man that suggested Murad, it made me skeptical when he started to sing its praises and how it would clear up a spot the next day when applied three times a day. While the spot treatment did not completely make the spot disappear the next day, but the spot treatment did drastically decreases the size of the spot. I am so glad I was able to stop here for the wonderful customer service the customer service/product specialist provided and helped me find the best product for my issue. When I visit Oak Ridge again and need products, I will make this my "go to."

Tracy does an amazing job cutting and styling my hair. I always enjoy my visits there.read more

STAY AWAY!!! Save your hair. I called Messi Heads asking if they can do something like a big wave…read moreperm. I currently have natural spiral curly hair, but due to age half of my hair was going straight. I needed a fix. They asked me to come in for a consultation. When I got there, the owner and a stylist looked over my hair and said they'd be able to do it. They had to order the curlers and stated the curlers will arrive in a few days. During my consultation, not one thing mentioned that the damage or possible errors that could happen. The only question they asked if I colored my hair. I stated I did and told them the last date I colored it. All seemed good and they seemed confident. The day of the appt, all seemed it was still good to go. They had to wash my hair before putting the chemical in. As I had my head in the sink, the stylist said, Oh I need you to sign a waiver. She brought it over, as I am still head in the sink. I asked what it was for and word for word, she said it is so you are aware the curls may not be consistent. To me, that's understandable, as my curls now are not consistent now. Went through the process. At the end, they blow-dried my hair and told me not to wash it for 3 days. Immediately, my hair looked awful and fried. I waited the three days, but there was no change. My hair was beyond damaged. BEYOND!!! They have legit fried my hair. When I called, looking for help or compassion, all the manager can say is sorry, but you signed the waiver. I told her my side and that this is going to cost me a lot of money to fix this and I HAVE!!! She still said, "Sorry but you signed a waiver." It will take over a year, per my new stylist, for my hair to be normal. If I mess up, the guilt would be heavy, and I would do anything to make things right. There was absolutely no care or compassion. Save yourself your sanity, your money, and go somewhere else. Spread the word.

This is the 2nd visit I've had for mircobladeing, the first was about 5 yr ago,I wouldn't trust or…read morego anywhere else.kim is awesome and does the best work around, if you need any of the services offered here,it's the place to go. Kris Byrge

Had my eyeliner done by Kim. Love the way they look! She did an amazing job and I get so many…read morecompliments on them! I have sent many friends to her and they are also very pleased with their services. Friendly staff,clean environment, knowledgeable, and just an overall great experience. I will definitely return!!!

Please do not go here. After 6 months I'm forced to get hair extensions because T. Johnson at…read moreExpressions destroyed my hair. I'm 29! My hair won't grow where she burned it off. I've put forth so much money trying to repair my hair at no avail, other stylist cannot believe the mess. And to think T. Johnson threatened to sue me for slander. I wish I would've sued her! I hate that she has the chance to do this to someone else. No apology. Just a refund and nasty text messages and blaming her coworkers for HER mistakes!

I went here last minute after a butchered home cut and had the most unpleasanthhaircut of my life…read more Everyone in the salon was talking about my service dog in an upbeat manner and the lady cutting my hair refused to talk to me and would only talk to my mom. She never told me to move my head she just jerked it, and when she did talk to me she just shouted "no" at me like a child all because i was holding the mirror wrong. Id only give her one star if it weren't for the fact that she did her job and fixed my hair. Not a great cut, terrible experience, dont recommend.