I went to the spa location at the Hyatt Lodge in Oakbrook a nice little weekend stay cation with my…read morefamily. I booked along with a family friend a pedicure way above average pricing so the assumption being there would be more additional amenities than what would be offered at a typical nail salon. Upon arrival, found there was only 1 nail technician working so we sat and talked while the other was receiving the pedicure. I went last and the set up albeit clean was a regular set up, nothing yet warranting the $$$ price tag. After the basic pedicure was done we had to leave and the technician asked if I'd be able to stay longer to let the nails dry, when I asked if she had quick dry spray or a fan she said no. How does a pedicure cost $$$ and there are no additional measures to ensure the customer leaves with dry feet. We had dinner reservations so had to leave and was careful, however 30 minutes after leaving my toddler accidentally stepped on and smudged my big toe. When I contacted the salon to try and redo just the one singular toe the next day they said they wouldn't be able to, when I explained it was just 1 toe and would just need a polish correction they still would not accommodate. The technician was nice so please understand the low rating is purely on the business, their lack of accommodation, accountability and accessible materials to ensure that their services are completely dry before one leaves.

I came here when I was staying in the Westin Hotel where this spa is located. It was so convenient…read more- just right down the hall from me! Mandy was the sweetest scheduler on the phone, and booked me right away with Lisa. What a warm, bright energy! She totally pampered me to the hilt! My $120 facial was heavenly! Lisa's touch was warm and soothing, and she focused a lot on my skin. I flew here 2 days ago, and she noticed that I was dehydrated without me even telling her that. She's big on natural products, which I am totally on the same page with. I LOVED the French-origin, New York-based Naturopathica products that she used on me, and will even start using the Arnica Muscle Gel in my work as a massage therapist. She agreed with my Clarisonic ritual back home, too, which I was happy about. I definitely know when I'm being touched by someone with clear and loving energy, so I feel lucky to have gotten Lisa for my pampering today! After my facial, I got a $40 Mini Pedicure. Considering pedis are way cheaper in Los Angeles where I'm from, for me to say that the extra dollars here were well worth it says A LOT! My only regret is that my trip here is ending too soon for me to justify coming to Lisa again before I leave. She is a gem, and I only wish she was in Los Angeles!! Thank you Mandy for booking me with Lisa! And thank you Lisa, for making my trip here even more special!

I had my first treatment here last week on Friday. It was a great experience!! Tatyana is very…read morefriendly and knowledgeable. It is a calm and relaxing environment. She tells you exactly what to expect, some treatments will get the results you want after 10 visits, and I appreciated the honesty! I highly recommend Health and Beauty Concept, the location is great as well. I'm looking forward to getting my facial here next week.

Do yourself a favor and just don't go here. The massages aren't great and the customer service is…read moreworse. I had an okay massage, the woman didn't even tell me her name when I entered. She asked how I was paying I told her that I was taking y wife's appointment from the groupon. She then did the massage which was just ok. Then when I was done I came out and she asked for my punch card. I told her I had the groupon and her mood totally changed. She told me that it was for one person only and couldn't be shared. Then she told me that I had to pay $65. To which I responded that I would pay but won't be back. She replied with "We don't want customers like you anyway." Seriously WTF!! This was an honest mistake by me and sure I may be at fault for not reading the very tiny fine print. But this could have gone so many different ways with a compromise of some sort. But now she is left without a tip and a terrible review on yelp. Also my wife had used 2 of the 3 massages already. The first masseuse made a comment about her appearance. The second masseuse hurt her so much she was sore for days. This was after repeated requests to stop pushing so hard. Anyway just don't go here!!

My experience at Nana Queen Spa was the absolute best. The ladies there are courteous and very…read moreprofessional in every sense. Not to mention the deep tissue massage was extraordinary. My line of work is very physical so I always have aches and pains, but a massage by these wonderful ladies takes care of that. I highly recommend Nana Queen Spa for all your massage needs. The manager Cindy always greets you with a smile and all the ladies are wonderful and very professional.

Very fishy place, many red flags! 1.doors are locked upon…read morearrival 2.they make you pay for the service AND TIP prior to your service which is weird 3. Zero English is spoken so you can't communicate your needs 4. Mini skirt hung in bathroom 5. Def something else besides massages happen here 6. Probably the worst massage I've ever gotten. I wouldn't even call it a massage.

Interesting treatment of combined 30 minute moxibustion followed by a very relaxing effective 60…read moreminute deep tissue massage by Coco, including hot stones and hot oil. Place was clean and organized. My treatment was within an open space with drawn curtains. I would have preferred closed doors, but I commend these folks, who speak enough English, for running a business as best they can. For the affordability and results, I would recommend and plan to return again. And who doesn't like any excuse to eat and or shop in Chinatown afterwards?

Do not go. This place is not spa-like at all. I got the moxibustion. I laid on a warm table for 30…read moreminutes. Then they massaged me for 30 minutes, only while I laid face down. They abruptly interrupted to try and get you to get more services while they're massaging you. So, their friends come in... Loud talking, laughing and makeup. Lol. I thought I was I for a treat since I was in China Town!! Never again.

Well, i had been driving by this place for the last few months and was wondering if it was legit or…read moreshady. From the outside it looked shady, and it was in sort of weird spot, but my shoulder was hurting today and i was driving by, so i said what the hell. I called the number on the sign, and someone picked up that barely spoke English. Again, I started thinking shady...but they had appointments, and i was across the street, so i headed in. Never judge a book by the cover. What i walked into was a clean massage parlor. A one hour massage cost $60. The room i was in was clean, although the massage table was not the most comfortable table i have ever been on, it was sufficient. The woman that gave me the massage didn't speak English at all, but she gave me an excellent massage. Afterwords they brought me a bottle of water and helped me on with my shoes (a little strange). If you plan on going, get the coupon off their website for first time massages. That will save you $10 or $15 i believe. The only thing i didn't like about the place was the cheesy Asian flute music they played during the session. I hate that stuff...

This massage was amazing I received the four hand omg I'm going back today. Bring cash they charge…read moreextra for credit card. I've been a lot of places I think I like this one the best

I have no clue why this had only one star. I came on a whim while in town for the weekend and the…read moreladies at the spa were kind, courteous, and it was honestly the best massage I've had. When I'm in Chicago again i will definitely come back!

Great place and it was really worth the money I paid. The massage lady is so professionalread more

This is the best masseuse i have ever had. I have all sorts of aches and pains from workouts and…read morehave been enjoying massages for years. I have been here twice now and will go nowhere else now. Highly recommended

I went for a massage because I had a very sore neck and shoulder. I had to pay in advance. After…read moregetting undressed and on the table, I asked her to concentrate on those areas. She told me to go a doctor, she only gives full Swedish massages. Again I asked her to skip my arms and legs, she refused to do it any way but hers way. It was a total waste of money.

Awesome massage.Definitely a clean, professional place .Catherine is excellent...U will be…read morecomfortable and glad U tried this place.2 thumb up!