I have been shopping Nirvana for a while and usually go to the Tempe location, but this location has been running pretty good deals on a couple of products I like, so I have been there twice now. First visit was fine, but went there specifically for a deal they had advertised on their website earlier only for them to, pretty much, call me a liar, as it was no longer up on website when I got there. I'm guessing they decided to remove it, but it was definitely up when I placed order early this morning. I was completely embarrassed and insulted by the manager( a Native American woman with big fake eyelashes) and will never go back to that location again. I would recommend printing out any deals and bring them along with you if you decide to go to this location or just go to another location where they aren't rude‍ read more

Nirvana is the best place for flower shit anything you're looking for they never disappoint new strains every freaking day and happy hour is great read more

Fav dispo in AZ. Never dissatisfied or disappointed. Would recommend to anyone. Local and new to AZ. Definitely will be here 4L.

Nirvana has the best deals I've seen in a long time. They are fast and so fun to talk to. I highly recommend this location.

This place is a joke. Save your hard earned money and spend it at any other dispensary but this one. The bud is 98.45% of the time dry as hell , so they give a "good" deal and wow lots of weed....until you realize to just got a slamming deal on TRASH! So you blew your weed budget for the month and you have to smoke trash until next visit! They sell you what they want you to have, never seen that so bad anywhere else I am always looking for the best they got and always leave here with trash. The worst part about these backwards ways money hungry selfish ass fools is it's like pulling teeth to get them to correct a mistake they made, I have a card and they charged recreationally used tax on my order. I showed them and after back and forth up and down, they still wouldn't even give me the money back they falsely charged me, instead if I want back what they stole I have to buy their shit products with it ! Wtf screw then o don't even have a desire for anything they have whatsoever!!! you would think as big of a business is that is they wouldn't give everyone such a hard time about every nickel and dime that they mess up and oh it's bullshit really it's horrible greedy evil business I wouldn't go there if I were you, I'm not going to read more

This building has horrible service with horrible people. For Starters a bud tender who look like Chester(Timmy Turner Best-friend) he is hella rude, don't know what he be talking about when your telling him what you want or looking for as a customer. He became offensive towards me where I defend myself back he threw the weed hella hard out of my Viewing saying I was damaging the weed due to my nail accidentally flicked the top of the package, after he took the weed damaging the package(LOL) he was just getting rude saying get out this my spot you don't have to buy no weed like you right I don't let me take money to 75th One which I will and did and came up even more than that Weak A** Dispensary. I advise Everyone and Anyone don't waste your money coming to this one go to the one on 75th different weed better people good service. - read more

Wish I could give minus stars I would. I stopped in the Nirvana clinic in AJ and WILL NOT BE GOING BACK . As I waited for my budtender to gather my order I reached across the glass counter and picked up the sales flyer to see what else i wanted. An old lady across the room ..another budtender proceeded to raise her voice at me telling me at least 3x to put the paper down and i am not to reach for anything because that is considered their space. I DIDNT KNOW....and didnt notice any signs.She just keep saying oh great another state violation. I told her she needed to stop being so rude that she didnt need to talk to me that way and then another employee steps in to explain it ...i got it im not stupid!!! Matter of fact im in the medical field and stay pretty stressed ! So rest assured i will pursue this with management ,post this everywhere I can including Facebook and I will also put the word out to all my patch buddies that live in AJ to skip this place .... That old lady needs to be in the back of a factory painting toilet seat lids NOT DEALING WITH THE PUBLIC!!! read more

Got recommended here when I first moved to AZ. Love this location. Always has the best deals and the staff is very helpful!

Nirvana always coming in clutch with the daily deals and monthly change ups for specials. Vendor deals also are a big deal here. One of my favorite dispensary in Phoenix. Customer service always A-1, the waiting area is set up nicely. Would 10/10 definitely recommend them for your recreational or medical needs. read more

Backpackboyz - Cannabis Dispensaries Near Me - Phoenix, Arizona

On 6/23/21, I purchased 2 cartridges, 1 battery and flower, totaling $93.00. When I got home, I realized I had a faulty cartridge. On 6/25/21, 2 days later, I called the store and no one answered. The same day, I drove there. I had my ID, the debit card I used, videos and a non-itemized receipt. This was not enough to replace the faulty cartridge. Whoever I was speaking with stated "You would be surprised how many people keep their itemized receipts." The receipt I did have, had the dispensary name, date, time and terminal ID. I do not believe I was asking for anything unreasonable. If a business sells a faulty product it should be replaced. Unfortunately, after shopping there several times, I will not be going back. read more

Wait time was minutes. Bud tender was great he looked for what I asked for and was even able to suggest an alternative when it wasn't in stock. Overall great experience. Quick and easy, friendly service staff read more

Terrible communication and customer service. Get someone new for the front desk and figure out your online order system. I placed an online order and registered online as well. Online system stated orders to be ready in 30 mins. I wouldn't normally take the time to write a review. I only take the time when service is either incredible or aweful. In this case it was awful and all could have been avoided had the lady at the front desk had communication skills. I waited close to 30 minutes for an order I placed online 40 minutes prior to my arrival. Online orders are supposed to take 30 minutes to fill (unless it's a special sale day... which it was not). I watched two other customers whom arrived after me, and were also picking up an online order get called back. I watched countless other walk in customers get called back. Meanwhile... I'm just patiently waiting for my turn. Eventually I ask the front desk if I was put at the back of line when I arrived? "No" she responds, "I put you in order of when you arrived here." (Not sure if I was supposed to inform her that her explanation was another way of saying I went to the back of the line). Really!? Instead of argue or politely explain to the receptionist that her ONE JOB is to communicate with clients, I chose to walk away. All done with that non-sense. Now... Nirvana Center... If you do actually read these and care to improve through constructive criticism, here are my thoughts. 1) I placed my order online directly through the Nirvana Center website ordering system. Despite registering online and reading all online ordering instructions and registering online, I was unaware that I would be required to complete a registration form when I arrived because I had not been the to the Glendale location (I have been to the Phoenix location many times). When I was asked to register in lerson by completing a form I was never told that this esentially placed me.in the back of line behind every person already waiting and ahead of all other phone and online orders that come in after me. Would have been noce to know. Just sayin'. 2) I was told you were out of the strain I ordered. I checked your online system when the receptionist told me this and it was still available for order. You should probably think about updating to a system that tracks inventory more accurately. If your out of something and have been out of something for close to 2 hours... You should probably make it unavailable in your ordering system. It would have also been nice to know that since my strain wasn't available I would again be plac3d at the back of the line so I could review the other strains available. Making a medical marijuania patient who is in active pain wait 30 minutes for an order that was placed online and advertised as "skip the line" is frustrating enough but having a receptionist who had 30 minutes and several occasions to explain to me what was happening and how long I should expect to wait (since I expected to walk in and walk out) is basic customer service but more importantly human decency. I could never make someone wait without apologizing and explaining we would get them help as soon as possible. Seriously... Just basic being a good human skills. None were present at thr Nirvana Glendale location. They could not have done worse of they tried. But I thinm you figured out by now they weren't trying at all and that my friends is the root of the problem. Good day and good luck. read more

I bought a bong and when I got it home I rinsed it with water and dried it with a paper towel and the steam/bowl just broke off. Cut my finger too. We tried to glue it but there is a small piece of glass missing inside that would end up ruining the function. Nirvana said too bad and then in another conversation about the extra bowl I bought she hung up on me. Please don't waste your money there. There are so many better respectable dispensaries. But if you do, be warned that they sell defective bongs and leave you holding the bag. It is clear to me that their management is made up of kids who don't know what they are doing or don't care. Either way bad business. read more

Backpackboyz - This is the bong I purchased for $65 that the bowl broke off the same day I bought it after I wiped it down with water and a paper towel. - Cannabis Dispensaries Near Me - Phoenix, Arizona

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I can say first hand, they don't treat everyone equal. I went here as aFTP and got the normal deal. My friend went and they gave her a free lighter, lip balm, etc. Today I went and the ' security' outside basically told me to wait inside where there was no room or to leave. The security isn't even the dispensaries, it's the plazas. They're about to get a fucking ear full from me by the way they treated me. Don't ever go here!!! The lady I spoke to at nirvana was ' passing' along my cents about the security, was told they would call me back and give me a deal, but nobody ever did. You guys suck! read more

Great Service, Specials, and Products. Definitely has been my casual spot for about two years! read more

Today was my first time in. They were packed. The receptionist was super friendly. I met Shalena first, then she turned us over to Jose Which was love at first bite!!! Jose has a tattoo of red beautiful lips on his neck. The flower is delicious and the FTP is awesome. I can't understand the negative reviews. The ugly reviews are only from people that have. OthI am in the medical field and know how people want and should be treated. Nirvana's Customer service deserves more then ***** Stars. It was worth the 50 minute drive to have met Shalena and Jose. Dawn Scottsdale read more

I come here often. When they aren't busy, they are great. Sometimes when they are busy though they can overlook people. But they have a great selection, a great staff, and great prices. read more

fast paced & clean environment. friendly staff, always recommend to friends to shop here.

This is the worst dispensary in phoenix. Don't waste your time here. Even the Mint, which is pretty awful, at least is organized and doesn't mess up your order. Every time i've been to this place there's been a problem. read more

Customer service on the phone needs work. Flower don't hit the marks like it use to in previous years.

We are frequenters to this location. We put in a pick up, and show up at 9:30ish. First, as we're pulling in (there's construction) so we pull to the second entrance. It's closed, so I'm about to back up and go to the other when there's a security guard there who just closed it. He throws up his arms and opens it up, and keeps moving his arms to get me to drive in. I literally couldn't move because the gate was opening. Okay. We get inside to be greeted, and we tell him we're picking up and he says "we're not doing pick ups, at 9:30 we take everything back." We walked in at literally 9:35. There is nothing that states that pick ups end at a certain time, you'd assume you can pick up until they close, and we didn't even show up minutes before closing. We go back, we are helped by a guy. I express my slight frustrations, he walks away (no words said) and grabs our order....from the front.. where we were told they had been taken away from lol. Plot twist, our order not a part of their BOGO so he offers to exchange, we say sativa please and we come home with two indicas lol. It must've been an off night because we literally always have an amazing experience there. read more

This place is a serious joke. Save your time. It's brutal right from the start. To the security guards who thinks he owns the property and nobody can move without his permission. He legit instructed me to take one step to the left for some odd reason and then snapped on me when I didn't move. To the ridiculous wait and people complaining they are getting cut. To the bud that is overpriced and legit falls apart like sand upon touching it. Stay away at all costs. Just awful. Worst place I've been to by far. Never again!!!!!!! read more

DONT COME IN UNLESS YOU HAVE AN AN OPEN ENDED SCHEDULE! Good products and options to choose from but a bit on the unorganized-Chaos-Side. On a few occasions prior they have gotten the list mixed up and called folks who walked in after myself. But today I came in on lunch as I usually do and it was busy, waited about 20min to get to the back and order, then waited in line for the ONLY working ATM. Right before I got to the atm it ran out of money and they said it would be take some time to get it refilled... so of course being on lunch break I left empty handed and out of time. Afterwards I talked to the manager and his only words of advice were "yeah, I definitely wouldn't suggest someone to come in of they are on any kind of time crunch" ... keep in mind when I came in I asked how long it was for walk in orders and the lady at the desk clearly said 15minutes if even that.... ‍‍‍ read more

Hiii everyone! I have been to my share of dispos around the valley and in other states but literally nothing beats Nirvana. Everyone who works here is SOOO FREAKING NICE and HELPFUL! They have the best system down where if you order online, they'll get you in and out so fast. If you don't order online, the wait is never horrible. These people helped me through getting my car stolen, my wisdom teeth out and this depressing ass pandemic. This place is super clean, their deals are FREAKING AMAZING and you can tell everyone is happy to be there. Thank you so much Nirvana!! read more

I've been a pt. at Nirvana since they've opened. I love all the workers their and had never had a bad experience. Until today 10/17/17 at 815AM where their "macho" security guard decided to degrade me by calling me an irresponsible parent for having my child with me. I find that very offensive as I am a PROUD cannamom. I've brought my son into the back where meds were before with a previous security guard who was MUCH more respectful. My son has also been into other facilities, so unless signage is posted clearly I will bring my child along. Which in fact there was no signage that anyone had pointed or that I could see. I recommend Nirvana hire people who are RESPECTFUL to single mothers who need their medication. read more

What a group of rude, arrogant, and ignorant staff! This place is lobbying patients for a vote in Phoenix New Times best of the city promo - not a chance. A friend and I went here early Saturday for their first anniversary promotion. Having an ADA plate, I parked in the appropriately marked spot and we joined the line that had started forming more than an hour before the scheduled opening. Just before the doors opened, a height-challenged, SWAT attired rent-a-cop (not) advised those of us in the ADA designated spots that we would have to move our vehicles as vendors were going to set up displays in those spots. 150 plus spots in the parking lot and you need the two ADA spots! Attempting to reason with this Gestapo styled wannabe was unsuccessful and since we had been in line over an hour I complied. We were in the first 25 entering the dispensary, however it took 59 minutes from opening for us to actually get the opportunity to shop. It was explained to us that the arrogant check in person shuffled all the cards rather than keep them in order; thus we went in before some who were in line before us, and after some who were behind us. My attempt to speak with a manager regarding the ADA parking issue was a joke and I was told they would check on what was happening. Note to Nirvana: co-opting the ADA spots and advising those legally parked in such spots that they need to move is not only rude and arrogant, but also illegal! Note to height-challenged wannabe: the K Mart vest from "tactical team" is probably not really bulletproof. read more

Just had the worst experience at tempe Arizona location. I was refused entrance by security before closing time and when I asked to talk to the manager I was asked to leave the property or the security would put his hands on me. This is lawsuit material. Do not recommend this store they hire shady security guard who threaten their costumers. Please look at one star reviews on google they are all about the security guard read more

Damn bruh they be taking they sweet ass time they Fr be talking to each other walking around the store instead of doing they job the lady is so disrespectful in the front she really thought I was too young thinking I'm scamming to come in like how do you even scam this is my first and last time coming Fr read more

Came here last week and there was a bit of confusion when making my order but the staff was able to fix everything and even offered me a discount on my next visit. I noticed my limit was off and come to find out they took more off my allotment. I called and spoke with a manager and they offered me my allotment back but said this was the only place I could get it because they're the ones who took it. I show up today 1/2/2020 and no one knows what I'm talking about and won't give my allotment back. This place has become absolute trash. I just want my stuff back so I can make sure I NEVER spend another dime here. read more

This is my favorite dispensary. I love coming here. They always have what I want. I would recommend this place to everyone. Staff is always happy and helpful read more

brought my receipt in along with a faulty full cart and was still not given an exchange. manager told me that the cart worked fine on their tester and that it was my issue, even though i tried the cart on multiple other batteries and still had issues. why would i bring in a product to exchange if it worked properly? management told me i would have to spend more money to fix the problem. have had the same issues before at other dispensaries and was offered an exchange with no problems, don't know what the deal was. read more

I literally have to update my complaint I went back screw this place and their products! Lines always insanely long! Always plan on waiting 1-2 hours 1 hour for online orders this place is ran by your average phoenix pandhandlers read more

Nirvana is a good dispensary. Daily deals and bud for every price point. Staff is friendly and helpful. I recommend 10/10 all about the first time patient deal read more

Great experience here at the tempe location Mark was the best part of the experience. He is an asset to your company. Mark found me good deals and just did awesome!! Thanks for your help read more

Backpackboyz - Cannabis Dispensaries Near Me - Phoenix, Arizona

There's a love hate relationship with this dispensary. They used to be my favorite but not anymore. First they moved from 59th ave and thunderbird to 35th ave and van buran which aren't even close together? So I drive out of the way now to go there which is fine but also that they don't carry products they used to like the 1:1 patches or the Cavi Cones(not the generic) Might not be there fault but it still sucks. But my third complaint is what happened today, now I totally understand the rule, let me get that out of the way first. I understand why you made a rule of NO CHILDREN. I get it, I do and 99% of the time I don't take my kid with me but today was that day I didn't have childcare so he had to go with me on my pick up day for my medicine(yes I have a medical card) so I get there and there is now a huge sign on the door that says no children. Okay what do I do with my 15month old son that's in my arms in 115 degree weather and you're telling me without any WARNING that this is being enforced already. I have the security guard shuffling me out the door telling me I can't be in there, I tell her I have a pick up order and she says go outside someone will be with you. Okay..? I call the number twice while I'm standing out there to see if anyone's coming, no one answers the phone. The lady said the phone never rang, I showed her my call log but she still said her end never rang. Okay well how do I do curb side pick up with my kids if I can't get through to anyone on the phone? She didn't have an answer for me. She literally just said I'm sorry. So I totally understand, I can't bring my kid anymore but it would of been nice to have a heads up like an email or something? I get the emails every week from you about the deals, nothing ever said anything about the rules changing with no kids. Maybe I missed it but there wasn't any warning online on the website either that stated this new rule. It just sucks for a mom to drive all the way down there with her kid for her medicine and go through all that especially for a place that preaches that they are "women owned" but you're literally making it harder on moms now? Anyways, the ladies are all really nice except for the power trip security guard but other than that, I really love this dispensary. read more

I'm always loving Nirvana. Even through this Corona Virus they are still upholding greatness. Make sure you order online and come try the Pineapple Cookies its smooth and relaxing. Stay safe and stay medicated. read more

Great dispensary great budtenders and really good deli style flower I really like the Sublime cartridges and it's really easy to accumulate points read more

I go out of my way to this location, because I love this dispo. The staff are very jovial and kind. They are immensely knowledgeable and able to guide the patient to the right product that will help them tremendously. Also, their flower is very nice, and selection is impressive! read more

Yeah if you do a deal obviously you get a deal but not wasting my time anymore stupid chica came to get me but said I needed to leave a super small purse at the front door and it's like no you dumb cun read more

Came here with my brothers said it was best place to go and have bomb tree, couldn't disagree they have some fire tree definitely will be getting bud here read more