I wish I could give them zero stars! No, they don't care about me, they never return my calls even though I have called several times left my name my birthdate. Still they never return my calls. Plus they never answer their phones. I'm going to share this information with my doctor and I will never ever ever go back to these people. I hope you have a better experience than I did.. read more

Kavina Dave at Back on Track on Lennon Lane is a top-notch physical therapist that I highly recommend. She (and other PTs at Back on Track) brought me from severe frozen shoulder with excruciating pain and greatly restricted range of motion -- to being virtually pain-free and having most of my range of motion restored in about five months. I'm excited that I can use my once-useless arm to do all the things I couldn't do when I started physical therapy with Kavina. She used all the proper exercises and treatments at all the right times to achieve this excellent result. Back On Track's office staff and helpers are also wonderful. I would definitely use Kavina and Back on Track again for any physical therapy needs I may need in the future. read more

I like to share my experiences with Physical Therapist Back to Track In Plesanton CA. They are beyound and above 5 stars It is very clean. The therapist and their team are very polite and attentive throughout every sessions!The Therapist Dr Bhoomika Patel not only provided effective treatment but also created a welcoming and supportive environment. Dr Bhoomika Patel and her team are very caring! I highly recommend this place to anyone who needs excellent care and treatment. I highly appreciate Dr Kambeez Behzad who Refered me here. read more

I scheduled an appointment with this physical therapy clinic six weeks ago and received zero confirmation or communication during that entire time. On the morning of my appointment, I called to confirm, only to be told--after they called me back--that they do not accept my insurance. The explanation? The person who scheduled my appointment was "in training." What's worse, the staff member who informed me of this was completely unsympathetic and offered no solution whatsoever--just a flat "sorry." No attempt to help me find alternatives, no urgency to correct their mistake. Because of their incompetence, I now have to start over and wait another 4-6 weeks for care I needed weeks ago. This is unacceptable and shows a complete lack of respect for patients' time and health needs. If you value clear communication, professionalism, and basic courtesy, look elsewhere. This experience was frustrating, disappointing, and entirely avoidable. read more

What a wonderful experience I had with Back on Track in Walnut Creek location. As a referral from Walnut Creek Orthopedics, I joined their practice after a successful torn rotator cuff surgery by Dr Bill Workman (also highly recommended). During a 12-week physical therapy journey with Alexa (amazing!) i had 170° articulation in my shoulder. Alexa was incredibly caring, warm, kind and funny. She is simply the best! The entire staff was helpful when scheduling appointments and helped me recover post surgery. read more

racist company got rid of the only black girl at their company cannot keep a steady set of employers. every week it's a new hire the company is over charging patients also can never contact billing department but always sending bills. I went in today and just overall upsetting the atmosphere is stale. read more

They got me sooooo messed up it is literally INSANE!!!! Literally my first day there before I started physical therapy. I asked them is my insurance cover this I have Medi-Cal. They told me yes I asked if I had any co-pays they told me no. Fast forward to my insurance being switched over to different counties. They called me and told me I couldn't come anymore because my insurance wasn't covering the sessions which is understandable and totally fine fast-forward to the day they're sending me a $450 bill and they can shove it up they butts for real! Where did this come from? All of a sudden you guys need $450 from me when I asked you upfront if I need to pay anything?? Good luck I'll see you in court. I don't care about their care quality because I'm still hurting. read more

I recently completed PT at Pleasanton Physical Therapy after my hip replacement surgery. Ishani was my primary therapist and was excellent. She is by far, the best Physical Therapist I have ever had. She also worked with me pre-surgery to help me reduce the pain I was experiencing, and increase strength in my hip, leg and back to prepare me for surgery. Ishani is an expert in her field, and with her help and guidance I continued to strengthen the tissues and muscles surrounding my new hip. She also has such a caring, positive attitude, and helped me during my recovery both physically and emotionally. The entire staff that works there are so welcoming, caring and professional. I am so grateful for the therapy Ishani and her team provided me. Because of them, my hip replacement recovery has gone very smoothly. I highly recommend Pleasanton Physical Therapy and Ishani, and will continue to go there for all my PT needs. read more

Back On Track is a great clinic to try. I reached out after a few years of experiencing TMJ symptoms and trying to find care through various specialists and referrals. Hiten was able to confirm the issue during my initial visit, and over the course of a few months he and his physical therapy team introduced me to a variety of exercises that resulted in a noticeable improvement. They have really helped me practice better posture and gain awareness of how to treat my condition. Jonathan and the rest of the front desk staff are also very friendly, responsive and flexible with arranging appointments. Thank you all so much for your help! read more

This review is for the Pleasanton office. The therapist 's I've seen is Bhoomi and Adam they work well together. I always leave feeling a lot better and relaxed. The front office staff Tyelia always greets me with a smile . I would highly recommended this facility. read more

I ended up in Dan's care after being stuck at home for the first few weeks of covid. I had been stuck on the couch for almost two weeks during covid and I ended up throwing my back out... Twice... and then dislocating my shoulder a few weeks later... I was a MESS. I showed up at Back On Track after seeing another PT in town and not feeling comfortable there. That place was run down and everything felt rushed. Plus the PT spoke to me once in three visits... Not cool. When I walked up stairs into this office, they had folks taking temperature checks, seating was spaced out and you could see that the chairs had just been wipes down. They were also clearly keeping capacity down and all of the equipment was newer. I felt way better! Dan took it one step at a time to hear out the history behind my injuries, what I thought I did and really take a more holistic approach vs just treating me for one thing and getting me out asap. I was in pretty bad shape, unable to stand up straight, unable to pick up any objects with weight, no sleeping and all around just cranky lol. He worked through my plethora of problems by using a variety of treatments. Massages, stretching, strengthening, ultrasound, electro therapy and most importantly, teaching me how to keep in shape at home so that I do not end up back here again. The staff is all super cool and in my opinion, the things I was taught there are worth paying for out of pocket. Once I was done I felt like someone just performed a tuneup on my body! I have been raving about resistance band workouts to everyone and Ive referred several people this was because it literally was life changing for me. Now I'm back to running weekly and hiking with my family. THANKS DAN!!!!! read more

I have been suffering from foot pain and leg pain since last 2 years and tried so many treatments and doctor advice me to go physical therapy so I went to Pawan .she is really nice very knowledgeable ,caring and professional. She shows me lots of starches and exercises and on spot she spend good time to taking care her patients to get relief. I really appreciate what ever she did for me .she is very friendly and focused. As her advice I do starches at home also and I feel much much better and I'm so happy .and I feel I made a good decision to have her. Thank you so much pawan read more

I've been coming to this practice for over a year and I am so grateful. The staff is amazingly kind and helpful. They are very accommodating and always greet me with a smile and a warm welcome. I've worked with Maddison and Hiten and both have worked absolute magic for me. I've come in for an appointment in pain and left without pain. Yes in ONE appointment. Of course not fully rehabbed but definitely a huge relief. Back on Track has made me a firm believer and advocate for physical therapy. I've told all my friends and family, if you have insurance USE IT. Physical therapy along with massage (also offered) are essential for physical health and maintenance. Highly recommended!! read more

I was referred to Back on Track by my doctor for severe neck and wrist pain that I have been having over the past few months. I didn't want to come here but my doctor wouldn't give me a referral to a chiropractor and specifically wrote a referral to go here only. It is clear that these people get kickbacks from each other. Upon check in, even though I had all my paperwork already filled out, I had to wait half an hour to see someone. I was seen by a doctor who didn't even address my wrist pain and only focused on my neck pain. She sent in another person (maybe a doctor) who basically had no background on what the first doctor spoke with me about which caused me to re-explain everything again and then after a few moments with her, I waited for another person to come in. Then someone else came in and gave me some ultrasound therapy which did absolutely nothing. Then I had to wait again to get electrical therapy from someone else. I think I saw 4 different people and basically did absolutely nothing. What's really bad is that I cancelled all my future appointments and now they keep calling me and asking why I am not coming back. Why don't you leave me alone and stop calling me. This place is a scam to make money and bill the maximum amount of money to each patient. This place is a PT farm, don't come here! read more

Don't go here. They will send you bills you've already paid and say you didn't pay. They'll try to bill you for over a year even though you've proven you've paid through bank statements. They made my neck worse as well and don't know what they were doing. I had to go to a chiropractor specialist and pay $1500 for their help. But they actually helped me. It was because of them that I had to see another doctor because they were hurting my neck and made it worse. I have made a complaint to the BBB for them to stop bothering me. Ask them for a receipt when you pay for your office visit and keep it for when they start sending you bills. read more

I have just started physical therapy at this Back on Track location. They checked in after my first appointment to see how I was feeling. I then got Covid and had to cancel my next appointment. For my third one I arrived 30 minutes late only to learn that it had been cancelled inadvertently. The receptionist very nicely fit me in later that afternoon. The team is knowledgeable, attentive and cordial. I highly recommend Back on Track. read more

I did PT for my knee here and it really helped! The staff is so nice and accommodating. They really know what they're doing and they help by teaching you what to do at home. I highly recommend read more

Back On Track - Physical Therapy Near Me - Walnut Creek, California

Hiten is by far the most qualified physical therapist I've ever worked with. I've been having lower back pain for the past year and my friend recommended him before opting for surgery. He listens to your concern and gives you the education on how to truly recover. People don't realize that consistent therapy and time is needed to heal your body. Through Hiten's program and technique, I've been able to avoid surgery and let my back recover naturally. I would recommend him and the clinic any of my friends and family. read more

Great care and service! Highly recommended. Madison is very knowledgeable, helpful, and caring.

Hiten Dave is the best physical therapist I have ever been to. He sincerely cares about your issues with pain. He is kind, gentle, and very patient. He takes the time to try different techniques to see which one(s) work best for you. I highly recommend Back on Track and if I could give this place 10 stars I would!! Cathy B. read more

I have been coming here for about four months I want to say and have had the most caring intelligent physical therapist. Miranda has done wonders. My case was super weird and I had doctors giving me the runaround. But she has gotten me out of my giant brace and walking around in less pain. Her bedside manners are impeccable, she is super intelligent and up-to-date on all of the current procedures. She listens to your concerns and gives wonderful advice on how get better. Everyone in the office is fantastic, but I have to give a special shout out to Miranda for going above and beyond. read more

Hiten and the team at Back on Track simply cannot be beat. I have been suffering from sciatic pain for a few years. I have been to several chiropractors, physicians, physical therapists, and massage therapists in an effort to alleviate the pain. These efforts would work, but the pain would return with a vengeance very quickly. I went to Back on Track a few weeks ago and my pain has not returned. This is the longest I have been pain free in about 5 years. Hiten used different stretch and therapy techniques that are easy for me to recreate at home and actually work. He works on the full body, takes the time to understand the issues, and actually tests to see whether his strategies are working. That alone is worth a five star review. Go to Back on Track and you really will never go anywhere else. Thanks so much you guys! read more

I have been seeing Daniel Wes Lindstrom since March of 2020 and he has had a tremendous positive impact in my physical pain. Since day one I noticed that he had lots of hands-on exercises which I hadn't see in other clinics. Not only does he focus on the actual physical exercises, but he also cares about your mental health. Anytime I have a scheduled visit I feel like I go see a friend which helps me feel more comfortable. read more

I came to Back on Track due to an irreparable rotator cuff injury and surgery was not an option. At the time of my injury I was not able to move my right arm above my chest. For six months, I worked alongside Madison and PT aides (Toby, Kyle, Masooma). Each one of them dedicated and instrumental to my recovery. I have regained full range of motion and enough strength to my arm and shoulder to go back to rowing. I was actually sad when told that I no longer needed physical therapy. I almost wanted to lie that I still had pain because I wanted to keep coming back. I've been to other physical therapy establishments in the past; Back on Track is by far the best! read more

Staff has been super friendly and very helpful. I feel comfortable to ask questions and confident that their answers will be easy to understand. Jared has been a huge help. I can now go comfortably back to work and enjoy a happier life at home pain free, thanks to their treatments and custom exercise program. read more

Good fortune. In June of 2021 I had neuro-orthopedic surgery to correct a spine problem. Naturally PT was recommended as part of my recovery. I set out to schedule my PT with a large PT and orthopedic group associated with John Muir Hospital, whom I had used in the past. I was very satisfied with my past therapy with this group so it was a simple choice. However, this time I was told I would not be able to schedule PT with them because "my surgery was not done by this orthopedic surgical group". So that was a surprise and a disappointment. But as it turns out this was a fortune of good luck. I scheduled my PT with Back On Track. From my initial meeting with Hiten Davie I felt comfortable that this group was experienced with my type of surgery, knew where I was with recovery and what would be required to bring me back to normal functionality, once again. My case was assigned to Madi, a wonderful and knowledgeable PTA. Throughout my course of physical therapy she would explain exactly what we were working on and would explain what muscles or muscle-skeletal section was being isolated and strengthened. To me this was an important step since 80% of my recovery was through repeating my exercises at home. Madi would help calm down my anxiety when at times I really thought my surgery might have failed. She took all of this in stride and reassured me that what I was experiencing was common. I rate them a 5 star and would have no problem recommending them to others. From the front desk to the assistants to the PTA's, everyone was professional and courteous. Good fortune indeed. read more

My doctor referred me to Hiten Dave' (Physical Therapist) - as I was in considerable pain for nearly a year and unable to stand for more than 10 minutes at a time. I was expecting to spend many hours in pain try to "work through it". Long story short - on the 3rd of 6 sessions (two weeks from the day we started) the pain went from about an 8 of 10 to a 1 of 10 and was barely noticeable. This is a well run team of professionals who know their business! Clean comfortable office in Walnut Creek - and trained professionals who work to help you get better. read more

Where do I start.. I started coming here after destroying my leg and suffering nerve damage back in January. I was referred here by my surgeon who said he's heard good things. Verna, the office manager, took on the task of getting my insurance company to cover my needs. She was able to do it with great effectiveness and I started therapy with Hiten Dave. Hiten was very knowledgeable and really explained the entire process to me. I was first treated for the pain following surgery with many of the tools and techniques they employ here. Once that phase was over, the real difficult stuff began. I had severe nerve damage and as a result I suffered muscle atrophy and drop foot. This is where back on track really sets it's self apart from the rest. I began strength training at the start of my visits to combat the muscle loss. Jonathan, who is very energetic and has a great understanding of human mechanics, helped me regain strength and establish new body mechanics to make walking with foot drop possible. During all my sessions (over 40) I was always encouraged by Kim(hiten's wife and jack of all trades) and Alexa who run the office and patient experiences. They knew how I was progressing and would always offer motivation which goes along way. Hiten Dave worked with my progress and pushed me closer to my goals at each visit. Ive been to therapy in the past and never had someone become so involved in my recovery. He would regularly communicate with my surgeon and relay where he feels my progress is and should be. Hiten Dave uses many methods of therapy but above all that is compassion for his patients. I will recommend this place to anyone looking for a place that wont just tell them to stretch, ice , heat and repeat. I've seen people come in to heal pains they feel while swinging a golf club to people who couldn't walk or worse. Positive reassurance, motivation, personalization, and extensive knowledge of the human body is the reason for my 5 star's! Keep up the good work guys! Oh and did I mention the free candy??!! read more

I've had 4 surgeries and many physical therapy sessions but, never one so effective and professional like the ones I've experienced at 'Back on Track ' Stephanie is by far the best therapist I've ever worked with, she made me work hard and as a result my recovery was impressive. 23 days after my knee surgery I climbed Mt. Diablo for 3 hours with no pain ! Thank you Stephanie and the wonderful staff at Back on Track Physical Therapy! read more

Simply Outstanding! Don't waist your time or money on anyone else! Utmost professional facility, effective, knowledgeable, clean, friendly, no rush in and out treatment. Great etiquette, after care and follow up via e-mail and use of an online log in for personalized Home Exercise Program. I went to my Massage Therapist, had X Rays taken and adjustments from Chiropractor and went to my Family Doctor. All for not. Came to Back on Track (friend referred me) within 5 Minutes and 1 adjustment later the pain was simply gone! Short of 3 months of not being able to put my socks on for myself, this is as close to a Miracle as I can imagine. I LOVE my completely personalized treatment sessions, and only wish I would have come sooner. read more

Hiten Dave and the whole staff at Back on Track are skilled, caring, and generally awesome! They are practicing state of the art physical therapy and then even for difficult situations Hiten has some amazing techniques that were able to deliver results for me where none have before. If you're in the East Bay this is where you should go for physical therapy. These guys are really nice but the bottom line is they get results. So glad I found Back on Track! read more

I visited Russ for an initial consultation and he ended up injuring me. I went in experiencing mild discomfort in my back and pain in my arm. I left unable to lay on my stomach or side without excruciating pain in my lower rib cage. I'm a relatively healthy 36 year old man. If you're older and not in great shape, I would be really weary of trusting him with your health. My doctor suspects I have slipping rib syndrome and he unintentionally aggravated the condition I went in for. When I asked him what he did to cause my pain, he was unable to make a determination. He ultimately attempted to treat me for something unrelated to my initial concerns and he seemed uninterested in addressing the pain he caused me. I'm seriously considering seeking legal action and/or reporting this practice to a governing authority of some kind. read more

I went to Hiten Dave for physical therapy after injuring my ankle while playing basketball. He did a great job treating me and showing me different exercises to help my ankle heal quickly. His staff was friendly and supportive and the office was clean. Overall I enjoyed the experience and recommend Back On Track Physical Therapy to everyone and will surely tell my teammates all about my experience. read more

Dr. Hiten is a magician when it comes to making back pain disappear. I've had chronic lower back issues on and off and Dr. Hiten was able to diagnose the root cause and solve for it in few short visits. His techniques range from traditional to alternative making for a very holistic and effective treatment. This review would be incomplete without singing praises of Kim who's not just a fantastic PT assistant but runs the practice very efficiently. Great PT team here. 2 thumbs up! read more

Had total knee replacement on both knees on May 2015. In 3 months I am back to kicking again, thanks to Mr Hiten and his wonderful staff at Back on Track. Excellent service and care! I strongly recommend everyone to check them out. Update on my knees. I have sent this video to Dr. Hiten and would like to post them here. Video was taken about 3 months after bilateral knee replacement. https://youtu.be/VmYUjBtZJ0o https://youtu.be/tMxYdOjHs3s read more

I wish I could give them 50 stars. I badly injured my ankle on a run and 4 months later, was still in pain despite seeing my doctor and a podiatrist. I was despondent. On a whim, I called Back on Track PT based off their glowing Yelp reviews. It was the BEST decision I could have made for my ankle! I spoke to Dr. Hiten on the phone and he told me to come in immediately, explaining the pain was likely from soft tissue damage. I've worked primarily with Avani, Preeyanka, and Stephanie. I cannot say enough wonderful things about these women - they have truly brought me back to my old self and I'm so happy to say that I can run again! Thank you, thank you, THANK YOU to the Back on Track team - you are the best! read more

The treatment I received from Daniel (Wes) was life-changing. I began treatment after a back/hamstring injury, and I was met with: empathy, trust, patience, professionalism, encouragement and expertise. Toby was also a compassionate member of the team who made my experience comfortable. As a young adult I was often frustrated by the limitations and pain I was experiencing. I am forever grateful for the treatment I received as I am now free of pain from my daily activities, and I am fully re-engaged in exercising / water sports. Highly recommend! Thank you Back on Track PT Team. read more

They did a great job helping me recover from an ankle injury i had at work. Highly recommended for all sorts of physical therapy very friendly and comfortable environment. read more

Scheduled for an appointment first thing in the morning. When it was time for my appointment the office was closed and locked no one answered and no one contacted me to reschedule. They never showed for being a doctors office shows how unprofessional they are not to even contact the patient to inform them of rescheduling. The fact that no one showed up at the office sitting outside for half hour waiting for the physical therapist only to find out no one was arriving. No surprise in today's medical system how poor things have gotten to read more

Had a hamstring injury. With the help from the Friendly staff, knowledgeable and attentive therapist, I was able to get back on track after about 10 sessions. read more