Two strikes you're out! I went there in September cause I thought it was open. Owner scolded me and said, "Were really not open yet" but the dining room was full! I said we would leave but then he begrudgingly took us to a table. Weird. Food and service was awful but I thought maybe it was because"they really weren't open yet." Went back a few weeks ago. Horrible! Some highlights were- menu offers very strange concoctions (Italian?), took 65 minutes to get our food and server offered no apology or excuse, but the worst was the wine we were given. First bottle of white wine tasted rancid and when we told server, he said, "I didn't think it was good"!!!! He offered to bring a red and when he poured it he said, "try this, any better?" It was worse! Was also looking forward to a good Italian restaurant in the area- not this place. And the owner was running around looking sweaty and frantic about something. Won't be returning for a third try read more

I've been here several times and it's consistently delicious. The pastas are fabulous and the appetizers are really fresh with generous portions. My only complaint is that the space could be decorated better - the walls are painted very dark. Big bonus is that it's BYOB no corkage fee! read more

We loved the old location and ate there 2-4 times per year. Would have given 4 or 5 stars to those experiences. We loved the old place and experience . Tonight was our first visit to the new location but we won't be back. While our salads and appetizers were lovely and the complimentary bread was warm and fresh, all three entrees were disappointing. In particular, I ordered the mushroom pappardelle. I've had it a few times. The pasta is homemade. But tonight it seemed all the pasta stuck together AND didn't taste fresh. I considered sending it back, but it is exhausting to complain and I didn't know how to explain my complaint. My husband had the eggplant Parmesan. His side of pasta was tiny--insulting even. My daughter had the clams with linguini and she felt the clams in the shell (not all were fresh) tasted artificial or chemically. We also missed the familiar staff. Our waitress tonight was adequate, but we didn't get the warm feeling we got in Mount Airy. We love Mount Airy, so it's not the same in the suburbs--well, it could have been,if tonight hadn't been so disappointing!! PS the owner brought our salad and said he'd bring us more bread which we never got. Oh, well. We are moving on to other places to love. read more

I'm a local guy, and went here with my wife. There was a big commotion at the restaurant, the owner was yelling at patrons, grabbing plates, being extremely rude, and telling them to get out. I'm not sure what happened, but nothing would have warranted that behavior. The food was okay, but nothing to write home about. Mostly, I'm shocked that the owner acted this way in his own restaurant. The wait staff was great and embarrassed by him, apologizing profusely. Honestly, I would give zero stars if I could. I came here for a relaxing, enjoyable dinner, but with the owner acting like that, we will never be back. read more

Our experience at the Mount Airy location last summer was excellent, 5 stars. Tonight's experience in Erdenheim was a horror show. Will never come back. read more

I've never experienced a chef wrongly asking guests to get out of "his" restaurant. I'm not sure what went wrong but he was clearly not having a good night and was frustrated by the size of his kitchen. It's a shame I was looking forward to many meals at their new location but I will not be returning. And from the shock of other guests, I wouldn't be surprised if that was the last time they ate at Bacio as well. read more

I have never, in my 67 years, been thrown out of a restaurant! Well... that changed last Friday night when 7 of us went to Bacio to celebrate my daughter 's birthday. The food was mediocre at best... (and yes Jay I too am Italian) the pasta was from a box ... not homemade as stated, and under cooked...and the serving sizes were very inconsistent... but mostly small. Having said all that, we were still making the best of the night as we were enjoying each other's company. Until that is the owner started screaming at the large table right next to us! Ultimately the customer he was yelling at was thrown out by the owner! We all agreed that was bizarre... until a short time later we heard the owner screaming at a woman at ANOTHER table! By now we were beyond appalled....as he threw out this woman also! The owner saw my daughter looking at him in shock so he proceeded to push the woman's plate of half eaten pasta in my daughters face yelling at her telling her to taste it!! By now we had all had it... my daughter told him she had no intention of tasting it.... one thing led to another... he was now screaming at all of our table telling us to get out of his restaurant!! He threw a pad at my son and told him to write his name down (also gave him nothing to write with!) so he would never take his reservation again! As if we would go back! What put me over the top is he made my grandson cry!! So I told him he was a poor excuse for a man let alone a restaurant owner... so he pushed me!! He put his hands on me and pushed me! Fortunately I raised my son to be a good man and exercise restraint when needed as he wanted to deck him!! The owner then calls the police telling them we were refusing to leave! All we were doing at that point was making sure we gave our waiter Ken, who was awesome, a great cash tip ! The police came and after a brief statement asked me if I would like to press charges against the owner for assault... I declined as I never want to see his face again in or out of his restaurant! Please heed my advice(and The several other reviews that are similar.... NEVER GO THERE! If you need further proof... read not only other negative reviews... but the owner's crazy replies! read more

This was my worst overall experience at a restaurant from beginning to end. The tables were so close together that the wait staff kept banging into me trying to get by. One of the waiters spilled someone else's food all over my table and my coat and didn't even notice. The food took 45 minutes to arrive and was not that good. My shrimp scampi came with 6 shrimp with an overwhelming lemon flavor with only and a side of spaghetti with red sauce. My husband had the mushroom pasta that was low on flavor. It was so loud I think the restaurant we couldn't hear each other over the noice. Needless to say I would not go back. read more

I ate dinner at Bacio on Friday 11/30 and I'd describe it much differently. If someone came into my office behaving the way that group of ten did I would have thrown them out, too -- and fast. Thank goodness the owner of Bacio isn't Stephen Starr and has the character to tell it like it is. I've been eating at Bacio for years and enjoy it every time. Pay no mind to belligerent guests -- they discredit themselves. Based on what my wife and I witnessed that night, I was surprised to hear that those lamenting the experience on Yelp say this is the first time they've been asked to leave a restaurant. Luckily the owner has many longstanding customers who appreciate his product and the relationships they have cultivated. read more

Food was great. Highly recommend the scrungilli salad. This isnt something I've seen on any other Italian restaurant menu and it was a welcome sight! Tender pieces with a light lemon vinaigrette, mixed with spring greens, celery, scallions, etc. Sister had the lasagna. Lots of meat and delicious. I had the Ocean Seafood? With linguine, lots of mussels, clams, scrungilli, crabmeat, shrimp, in a garlic, white wine sauce. Excellent. Always have a great meal at Bacio. The one downside was the service. We had a young man who obviously was new to the trade. He recited, very quickly, the specials without much explanation. Each time at the table it felt hurried. Forgot to get us silverware and parmesan cheese. Would drop off food and leave. And not just him. Another younger food runner just dropped off desserts without even asking or giving us addition silverware. I get it. I've waited tables, at even some finer restaurants at the Jersey shore. They need more coaching and to learn to take their time. Enjoy talking to the customers. It's a conversation, not reading a script. Not make the customer feel like they need to be rushed out. The food was great as always. The servers (some of them) are a little green. Besides that, good dinner. read more

We were able to enjoy dinner here before the official opening at the new location in erdenheim. Everything was delicious and josh and Jenny were the perfect hosts. Especially enjoyed The whole Ocean, a seafood and pasta dish. Desserts were fabulous. Looking forward to many more visits! read more

We have been going to Bacio, it seems forever. The food is absolutely delicious and well prepared. (We don't have to go to south Philly for fabulous Italian food.) The staff is attentive and really friendly. Jay, the owner obviously takes pride in his cooking. We have never had a bad meal. Love this local restaurant. It is our "go to" local place. read more

Please take the negative reviews on here with a grain of salt as it sounds like one bad night with one large table that had a bad experience. I think it's important to separate this out of the mix. We Just tried this wonderful little spot and were blown away by the FOOD! Homemade, hot, and flavorful - it was truly a delight. My husband had the crab pasta and I had the gnocchi in a blush sauce. Nice portions with fair pricing. Both were wonderful. I am happy to see that Bacio has moved into town and look forward to many more meals to come! One quick note - call ahead for reservations - the place was packed - as it should be with food that tastes like REAL Italian. Thank you Bacio! read more

We enjoyed everything about Bacio"s. This snug little restaurant occupies a renovated historic home . The owner did much of the renovations himself and seems to just love his creation as much as he loves serving his delicious food. It was fun to chat with him and get his recommendations re our choices. I had recently returned from cooking classes in Italy and it was fun to hear my lessons reinforced. Jay is very hands on and visits his patrons in his apron which was covered in flour!! The food was delicioso , beautiful,hot and reasonably priced. The local wines were a plus. We live in Maryland and plan to make Bacio's a regular stop. read more

Was a fan of the Mt. Airy site and tried the new location. Food is still really good; we especially liked the homemade pasta with mushrooms, grilled romaine and whole ocean. There was a big crowd, and while it's great that they're drawing lots of customers, they need additional servers to keep things moving along. Sound-proofing of any type is also needed to reduce the noise, which can get intense in this new space. Finally, I appreciate when servers mention the price of specials, and suggest that. Overall remains a great neighborhood place and look forward to returning. read more

We might go back. We shared the Calimari, which was nicely cooked and had a very good sauce. Then we shared a Caesar salad, which had a tasty dressing but lacked crispness. I had Putanesca, which was very good, and my wife had Papardelli with Mushrooms that was so pasty from overcooked pasta that you could hang wallpaper with it. Portions are large. Noise level is so high my wife had to text me from across the table. Could be a great spot, but needs some improvement. Prices were reasonable. read more

The third time is not a charm. It's more like 3 strikes and your out. The first time we went we had a horrible waitress which made the mediocre food even worse. After reading my review the owner sent me a certificate for a free meal to get us to give them a second chance. We had an attentive waiter the second time, the food was pretty good and we left there open minded. Yesterday we went back with my in-laws for what we hoped would be a good experience. No luck. The waiter was generally absentee. We got more attention from a waiter who wasn't assigned to our table. That was probably a blessing. When our waiter did show up he either didn't speak our language or didn't know anything. I specifically asked him what came with the chicken Marsala. He said spaghetti. I asked what kind of gravy and he said the same as the Marsala. He told everyone their dinner came with spaghetti and a vegetable. What he did was throw a bowl of pasta on the table with marinara and said it was for everyone to share. We asked for the spaghetti with the Marsala sauce and he picked up the bowl he had just put on the table and took it back to the kitchen and brought a bowl with the Marsala sauce. But worse than that was the bronzino served whole with head and everything that was oily and fishy tasting. Of course when we asked the waiter to take it and de bone and filet it , he cut off the head brought it back whole and said that was all he could do. The rest of the food was just plain bad. Chicken piccata was awful. No flavor and too much corn starch making the piccata thick and goey not light and lemony. Chicken Marsala was flavorless and my chicken and shrimp fradiavlo was mediocre at best. Needless to say I won't be doing anymore reviews because I'm never going back. They used to be in Mt Airy and we enjoyed going there. Always found the food flavorful and enjoyable. I don't know what happened but there are many, actually most places in the area are better. Go elsewhere is my recommendation. read more

Bacio is a favorite spot for us - gluten free and vegan options and great food! Jay cares so much about the experience each of his customers has - you feel like he is inviting you into his home. He turns away many each weekend to ensure that his guests get the service they deserve. I hesitated writing this review about my secret gem as I can't get in so much anymore with the crowds flocking the new location. read more

Can't review the food, because I never got mine... we left after 2 hours of excuses and never an apology from the server. Won't be back.

Great experience at Bacio tonight, starting with the great entertainment: Jim Slagle covering Sinatra! No complaints with the food or service -- both very good. read more

We've been fans of Bacio's since we moved to Mt Airy a year ago. New location but the same great food. My wife loves the eggplant and I love the seafood and pasta dishes. Have always been treated in a warm and friendly manner. Sad to see the negative reviews. Sounds like a couple of really difficult nights. Keep up the great work guys, we'll be back soon! read more

I am on my 3rd visit and I hope it is better than the last 2. I'm willing to give a place another try. Even a 3rd try, however with so many outstanding restaurants in the area, I won't go back to a place whose owner responds to reviews in this manner. Sir - you need a good course in customer service. It's difficult, I know but the Customer is Always Right. Don't write words that are going to send prospective customers running elsewhere for much better Italian. Case in point - the outstanding, constantly consistent quality of From the Boot. read more

Had a delicious meal and a great time with family. The owner and entire staff made it special. Will definitely be back.

We had an awesome dinner here tonight! Loved the grilled romaine and delicious, fresh soft shells. The lasagne was also amazing! We were very impressed and chatted a bit with the personable owner. We don't go to a restaurant of this caliber and expect the food to be "fast" rather we enjoyed the leisurely pace and the food was certainly worth the wait. For a newly opened restaurant, it was a great experience and we will certainly be back! read more

We were customers when Bacio was in Mt. Airy. Loved the food then, and it did not disappoint us in the new location, which is much larger and has a parking lot, so no hassle parking anymore. They now have wine although we had brought our own and there was no problem. We enjoyed everything we chose from the varied men. The prices are quite reasonable. The food was flavorful - my husband loved his veal chop. My favorite is egglant rollatini, an appetizer that I sometimes have as a main course. Hoping they get sound absorbers, because even though they had been limiting the # of tables that night (5-6), it was very noisy. Good luck in your new digs....we cannot imagine you having anything but great success! read more

Do you remember the Seinfeld episode with the Soup Nazi? Well I was reminded of that at Bacio on Friday night. Don't you dare say anything bad about the food or look at the owner sideways. He will promptly throw you out. I have never experienced anything like this before. The owner's behavior was bizarre and appalling. I don't know how this man can run a business like this. We witnessed two tables get screamed at while we were minding our business and trying to enjoy our night. We happened to make eye contact with him and then it was our turn to get screamed at. He exchanged words with my husband and threw down a pad of paper on the table. He told my husband to write his name down on the paper so that he would know to never give him a reservation again....as if we would ever come back to this place! He then proceeded to tell us that he was going to call the cops, which was so over the top and completely uncalled for as we did not do anything wrong, except disagree with him. He made my step children cry. I had to take my 11 year old out into the parking lot to get him away from the scene that was unfolding because he was so scared and upset. I understand it did not get any better after I walked out as he apparently pushed my mother in law at which point my husband came very close to hitting him. The police did arrive and we gave our statements. The only good thing to come out of this evening was the fact that we ended up not paying for the dinner, which was mediocre at best. This guy is certifiably insane and will not be in business long if he keeps this up. It really is a shame because we were big fans of the old location. The food was always good and the atmosphere was cozy and inviting. Not sure what happened. read more

No stars. DO NOT GO!! We had a 7:30 reservation. The waiter who was very nice was slow to take our order but we were having wine so no problem. Our salads took an half hour. And then no entree. At 9:20 we still had no entrees. As we were debating whether to leave, our -only 3 of the 4 entrees came out and so did the chef who came over to our table. He tried to explain that the problem is his small kitchen. When I asked why our friends who came later than us got there answers, he said that he could see them from the kitchen. And he said we were later which we were not but he kept telling us we were lying and arguing about timing. He then told us to "f-ing' leave his restaurant and never come back. So we took our food and left. He was arrogant and could care less that we had been sitting there for two hours. As far as he was concerned we were being unreasonable and we did not right to be annoyed that our food took 2 hours! read more

I live around the corner from the new location in Erdenheim and I so wanted to love this place based on the owners posts talking about enjoying a meal and waiting a bit for meals. I was looking forward to the wait as we celebrated my husband's birthday. When we were seated, we had bread at our table, but no plates. We asked various servers for plates, but none arrived so we just ate the bread with no plates. Our apps came out and still no plates. We asked again and received one plate. After about five minutes, another plate arrived. At that point, we ate the calamari (rubbery and overcooked) and the antipasta (hearty portion and this was OK). Before clearing our appetizers, two servers came to us to ask if we wanted dessert. We told both that we didnt receive our main course. For the main course, my husband got the whole ocean entree, which was good. I got the mussels in a spicey marinara. It was inedible. It was so hot I couldn't take two bites and I like spice! I kept trying, but it was literally like the lid of pepper flakes came off in the dish. At the end of the meal, the waitress came out with the check but no pen. We waited and waited. Just by chance , the owner walked by our table. We asked for a pen and he said he would be back. He never returned. And this is partly why I am writing this review because I imagine an owner would care about this. When we asked, the waitress eventually came back with a pen. As we were leaving, we could tell the table next to us was equally unimpressed with the service. They mentioned that the butter we received was for them and they were tempted to ask us for it--as they saw the butter delivered to our table. (We couldn't figure out why we received 5 pats of bother when we sat down though we still didn't have plates.) Anyway, when I went on here, my intention wasn't to write a bad review--as I do want this place to succeed. I wanted to read about what others were saying. Then I read the accusation that there was a fake negative review below. Couple that with the owner's inability to deliver a pen to us, I kind of decided the owner is a oblivious and doesn't really care. He marketed a great game--discussing fresh ingredients and waiting as a way to enjoy the meal over time--but this felt so short of expectation. . I hope they improve. . . I would love a great dinong experience. Last Saturday Sept 29 was not it. read more

I went here recently with my wife and it was the first time in a very long time I was truly disappointed in a dining experience. It was relatively crowded, but having to wait 60-70 minutes from the time we ordered our entree to receive it (or rather receive part of it) is just way too long. It wouldn't have been a huge issue if I was satisfied with the food, but what I received was laughable. I ordered chicken with prosciutto and cheese which included pasta. The amount of chicken I received I would describe as "scant"; maybe 6 oz total. The most egregious part, however, was that I had wait another 10 minutes for the pasta which inexplicably arrived in a small cup and was only about a dozen or so strands of broken spaghetti. My wife ordered the chicken parm which was much larger and quite good based on her description, but she had the same pasta situation. She also got her dish 10 minutes before me which I saw occur throughout the evening at other tables. read more