Robert was absolutely wonderful Mind you this was using…read moretripple A but he stayed and assisted while I pulled my car apart to get the the wire that snapped to get my keys out of the trunk !! Because they are not insured to take anything apart I was determined to not be stuck w my keys locked into my trunk as the back seats clearly do not pull down Regardless he is a wonderful human being for telling me what to do while he waited to make sure it worked ! Thank you again :)

If you are attending the Brimfield flea market DO NOT park behind the Country Bank and next to…read moreCumberland farms. I was towed from there when there was NO SIGN in several of the spaces. A sign was hammered in right in front of my face AFTER I retrieved my vehicle and paid $250. An absolute scam!!!! You should be ashamed.

The first contact I had with One Stop Towing was 40 years ago. I just moved to Holland down the…read moreroad from 1 Stop Towing. I had no money and was driving an old station wagon. One of the bearings on the rear axle was gone. I went to buy a new bearing as I had no money to just bring it to a place to fix it. I attempted to fix it myself but had no bearing-puller and I was unable to remove the bearing my self. With a bicycle I pedaled to One Stop Towing, the nearest place where they serviced and worked on cars. I guess Dave Bell, the owner, felt sorry for me and pulled the bearing. When I asked for the price for his help, he answered, "good luck, you do not owe me anything." Over the years, even so I did service my cars myself if possible, on occasion I needed One Stop's service. I can not remember ever having any issues or was in any way disappointed. I consider Dave Bell a man with integrity and a big hart; the only flaw he may has is the inability to say no to anybody in need. Years ago, during a snow storm, I found myself in a ditch with my car; Dave was there to help me, not to make any money, he was there to help! I called him today as I need a rental truck to move stuff next week. He was very patient and explained me how the truck rental business has change over the years and how I most likely will find the rental truck I need. I'm in the retail business and found out that there is about 1% of the population you will never be able to satisfy, no matter what you do. Unfortunately, this 1% are the ones who leave probably 50% of all the reviews, and naturally they are without exception scathing. If you do some research to find out who these people are, you will find out that they never did anything meaningful their entire life and do not amount to much.

Just had my truck towed by 1 stop from Palmer to South Hadley. The driver did not have the truck…read moreproperly secured. NOt only that, they lost my Tonneau cover and thinks it is funny.

I managed to drive over an embankment today, leaving my car semi-suspended in the air, caught in a…read moretree stump. AAA looked at situation and told me they wouldn't even try to help, as it was unlikely they could move the car without severely damaging it. A friend suggested I call Red's. I cannot recommend Red's Towing highly enough. They came promptly. They acted professionally and skillfully. They were kind and helpful. Not a single one told me by word or gesture that I was an idiot. They made sure my car was driveable and then went merrily on their way. (My car was not only driveable, it was totally undamaged!) I hope to never need them professionally again, but if I do, they will be my first choice. Special shoutout to Ben (on the phone) and Chris F, David M, Garrett W & Yomir L. You guys were amazing!!!

One is supposed to call ahead so that an employee can be dispatched from the West Springfield…read moreoffice to this unmanned lot on Main Street in Holyoke with an estimated arrival time of thirty minutes. My partner and I (her ride here) waited in my car and two cold and disgruntled men waited shivering outside, in twenty degree weather, while we occasionally tried to get assurance from the office that someone was indeed coming, but it was more than an hour after our initial call before someone arrived. The rigmarole of faxing paperwork back and forth to the main office commenced at this point, and at this writing, 1:20 in, we're still waiting to retrieve the car and be on our way. The office dispatcher or whoever answered the phone, however understandably weary of receiving angry callers, was neither polite nor helpful, and certainly unapologetic for having promised a wildly inaccurate wait time. She put me on hold mid-sentence without warning at one point, and before hanging up on me, snarled, 'it's not even your car!' If Red's is going to brag on their hold message of sixty years of family service, they ought to be able to deliver some in the present. Their ability to handle moose removal means nothing to struggling middle class working folk who merely want to pay their bloated fee to recover their car and return to work.

New to the area…read more When check engine light came on, I brought it to Felix's, which is up the road, from us and open 7 days a week. They admitted they did not have equipment to work on thermostat for Chevy Cruze. Though, I had a very reasonably priced oil change and I appreciated their being up front, just seems odd, they could not work on a Cruze. Wound up taking car to former mechanic in West Hartford.

Not a good place to take your car. I was charge $96 for nothing. My passenger side front window…read morecouldn't go down and I drop my car off for a diagnostic and possible fixing. After a few hours I got a call from one of the mechanic saying; his exact words " 1. My driver side power window switch was no good, 2. He has to fix the switch first before he can tell if there's going to be another problem ". What? I thought you diagnosed a car as a mechanic and recommend what need to be fix. Long story short it wasn't my driver side power window switch, it was my front passenger side window motor that needed to be replaced. He lie to me. Now! don't get me wrong I believe the owner is a good and honest person, but as you know some employees will always steal. I have attached a pic of what needed to be changed.

Travelling from VT to CT On a holiday weekend, we got stuck in Chicopee, MA. Jay's Towing was…read moregreat! Roberto was exceptional - professional, kind, and concerned about my safety, not about taking advantage of my sitation. Extremely fair pricing, especially for my long tow needs, they are not out to gouge anyone. Highly recommended for their excellent and honest service!

My car broke down and i had to call a tow. Jays towing came and picked me and my car up and didnt…read morecharge me a lot the driver was very polite he even looked at my car to see if he could find the problem excellent service

Once again Townline did an amazing job repairing my Ford Escape! The estimate was honest, the job…read morewas immaculate, and they delivered my car to me. Couldn't ask for nicer people. Thanks guys. Sally

Just picked up my car. Eric gave the appraisal. Heck of a…read morenice guy. Estimate was fair. Paperwork was drawn up quickly and it it matched the final price within maybe a dollar or two one way or another. Mike did the work. Spot on, A+ job. It was done exactly when they said. Easy Peasy. I was thrilled, thrilled, THRILLED with the final product. Couldn't ask for more. I am now a customer for life. Thank you.

My car had a broken front axle (which made it impossible for the front wheels to roll) and was…read moreparked in a very awkward spot in Granby. Nick, CFAC's VP and an experienced driver, showed up exactly when the company promised he would arrive, did a spectacular job getting the car on board his flatbed and got it to my mechanic in Canton right on time. Great job and well worth the reasonable price that CFAC charged.

Best towing company around! They were fast at getting to me and the people are very nice and…read morepolite. The tow truck driver was very good at towing the car. I will definitely use this company again if I need another tow down the road.

Gas is bad here. Water in tank or someone's watering down the gas... don't get gas here!!!!!read more

We have a wheel alignment performed on our Honda Ridgeline at Anderson Automotive in September. The…read morewomen that made the appointment was very pleasant and got us in at a convenient day and time. The mechanic was efficient and very informative when I asked him questions about how far the alignment was off to begin with. The price for the work was fair and we will be using them in the future.