We went to the new Rock Springs location. It was worth a try, but don't think I'll go back. I thought, due to all the hype l heard it would be great. It wasn't. 1. We were seated at the table going into the back room......bad spot! They should take this table out. We had all the servers who worked there passing by us to go get drinks and other stuff. When a large group came in to eat, they turned two tables at a 90% angle to out table,
and the only way the servers could get by was to hang their behinds over our table to squeeze by.
Not pleasant....after a few near close encounters they finally turned the other tables parallel to ours and solved the problem.
2. The server told us that all food was cooked to order and therefore takes longer. I don't mind waiting at all when the food is good. I ordered o smash burger and fries, and my wife ordered chicken fingers and chips. About 25 minutes later the server came by and put an order of nice looking breadsticks on our table, and blew past us to the back room. We hadn't ordered them, so we didn't touch them. I looked at her on her way back and she realized the breadsticks were not
ours, so she picked them up and took them tr another couple's table. Good thing we hot + sneezed or coughed. About the same time, another server who appeared to be the expediter brought out our order and attempted to put our food on two other different tables. She never put them completely down before she got them to us, so l accepted them. I wouldn't have taken the breadsticks if l'd been the other
couple.
3. The food. The smash burger was delicious, and the chicken tenders were good...but...my wife's chips ranged from greasy soggy not done, to almost burned tasting brown. The fries, which were meant to be rustic, were cold and consisted mostly of the short "ends" and no bigger fries.
4. The prices were good, and the servers were very friendly despite all the faux pas. I might go back and try some of their other items at some point.
We again, had to wait on our bill, but O understand since they were busy. Again, our server was very nice. She had one of the portable machines to use to take payments, and since I paid in cash...I didn't get a receipt. I WAS there though.
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