We were initially quoted over $3,700 for the work to replace our condenser coil. The coil was under…read morewarranty with Trane. We had to pay for the labor. After discussing it further, the price was reduced to $2,658--a difference of more than $1,000. While I appreciate the lower price, it makes me question why we weren't given the fairer price from the start. Transparency and consistency in pricing are important, and this experience has unfortunately affected my trust and confidence in this company. We hired another company and paid around $1,500 for the exact same work. Very disappointed in Osceola Air.

I really wanted to like this company. The sales process was excellent, and they sent a very kind…read moreperson to walk us through our options. However, two years after spending over $30K on two new units, the experience is beyond disappointing. Within 2 years after installation, we discovered several major shortcuts taken by the installers: they failed to install a safety switch (which led to a leak and ceiling damage) and didn't install the correct breaker for the unit. Each of these led to costs for us to repair. Now, we are dealing with a faulty coil and another $1500 repair bill. The most disappointing part is the lack of accountability. We shared all this information with Dave. It took 2 days to return a call then another week for him to say they wouldn't do anything to make it right. Instead they simply said we should have called them for repairs. Well when the ceiling is leaking, or the house is hot you call who can be there in 15 minutes. Not a company that will call back later. They may be nice people, but based on my experience, they don't stand by their work and their installation quality is poor. You would think local installers would understand that doing the right thing will always pay dividends. Apparently not in this case.

Downtown Air and Heat took care of my failed variable speed compressor replacement without the…read moredeceptive industry upsells, site visits, time visits, automated sales calls, and extraordinarily inflated costs. They were professional, knowledgeable, prompt, and their services are reasonably priced. Thanks again

Super awesome. Their tech Mr. M is the best ever. Do not hesitate to call these guys that will get…read moreyou situated. I think the prices are pretty competitive and fair too. No issues. Always take care of the job when they come.

Gene and his apprentice were fantastic! They came out the same day I called to do a regular…read moremaintenance on my HVAC unit. Thorough, professional, and clean--they explained everything and left no mess behind. Highly recommend their services!

I truly wish I could give more than 5 stars! What an amazing company! The team is extremely…read moreknowledgeable, dependable, and honest. Tyler and Slade are assets to this company and should be recognized for their professionalism and representation of the company. Donald, the owner, is willing to go above and beyond to help! We are a large private office and our entire team of 43 people love this company! Do yourself a favor and hire them the next time you need an AC or electrical work! You won't be disappointed! Southpark Dental Group

The team at Chilly Billy were the first to respond to my project request on Yelp and gave us the…read morebest price and service out of the other 3 vendors we quoted. We had a full HVAC upgrade and replaced the condenser, cooling unit, vent plates, and duct work. The team started in the morning around 9am or so and finished at about 6pm - for all of the work they had to do and having to access the cooling unit in a tight space in the attic, they accomplished a lot in a day's work. So far, we're very happy with the results and love the parts and service warranty they provide. Everyone was very kind and professional. Highly recommend.

My AC unit stopped working on Saturday. I'd used Frank Gay before and had their maintenance plan,…read moreso I called them. To Frank Gay's credit, they came out quickly and determined that the capacitor had blown. I was relieved because it was an older unit. However, the service tech insisted that my machine needed to be replaced. He said it was in critical condition and showed me the readout. He said it was over-amping and wouldn't last two months. Fortunately, they had a "special" going on for new units. Sounded like a sales pitch so I took a picture of the readout he showed me and uploaded it to ChatGPT. It said not to trust those numbers because they were way off and it looked like the probes were reversed. ChatGPT encouraged me to call someone else. So I did. Chilly Billy's came out today - two days later. The AC guy was named Nas - very easy to talk to and smart. He ran the same tests and determined that while my unit is pretty old - it's working fine. The numbers were well within manufacturer guidelines. They said they would not recommend replacing the unit. So, I learned I can't trust Frank Gay. I cancelled my maintenance membership and found a new HVAC company in Chilly Billy. I'm uploading the photos. One is Frank Gay. The other is Chilly Billy two days later. Trust is a big deal.

The 2 gentlemen that installed our new ac unit, were very perfessional, friendly, & answered all of…read moremy question. We highly recommend Continuous Cooling :)

highly recommend! Tim came out (On time) and within minutes identified what the issue was! quick…read moreand painless install of parts, same day! honest and fair prices. Customer for life!

Excellent service, friendly and very polite. Diagnose the problem and was prompt to resolve the AC…read moreproblem. Highly satisfied and recommended.

Call this company, Frank Air Conditioner; they have always provided excellent service. This time,…read morehowever, I had an emergency: my air conditioner broke down, and I couldn't go without AC because of my son's condition--he is an open-heart surgery patient. They didn't hesitate to come to the house and help me. While waiting for the new unit to arrive, they brought a portable AC for my son's room so he could sleep comfortably. I am so grateful for the great job they did and the time they put into installing the new unit. I highly recommend them; they truly care about their customers. I am very happy with the work they did and with the guys as well. Grateful to Hector, Blake, Yoani, and Rolando. 100% recommended.

Do not recommend this company for service. Recent service with them after many years has left me…read moredisappointed. After a repair was completed I paid them charged again 3 weeks later. I have contacting them By phone only to be told They have to contact accounting with no follow up or concern for the error. 2 wks later I'm still Waiting Go with another company.

Great service, good pricing, I would recommend this company for air conditioning service.read more

From the owner: Mantenimiento aires acondicionados repacion y venta unidades nuevas ,mantenimiento reparacion…read moreproblemas electricos intalacione luce avanicos paneles y servicio de handy man y remodelacion de interiores

If I could leave 0 stars, I would. This was one of the most…read moreunprofessional service experiences I've ever had. The technician was rude and dismissive from the start. The A/C belongs to my mom, who is currently out of town, and we have guests staying at the house, so we were trying to make the best decision on her behalf. The technician arrived around 4:45 p.m., diagnosed the issue, and called my mom at 5:02 p.m., but she missed the call. He then called me at 5:03 p.m. while I was already driving to the house. I answered, he explained the problem, and I immediately called my mom so we could discuss the repair. I arrived at the house by about 5:10 p.m. and let my mom and her fiancé speak with him over the phone. We were deciding between paying to repair the failed part or having someone install a brand-new unit that they already had at the house. He explained that he doesn't install equipment he didn't sell, which we completely understood. We simply needed a few minutes to decide which option made the most sense. By approximately 5:15 p.m.--only about 13 minutes after his first attempt to contact my mom--we made our decision. I had my card in hand and told him to go ahead with the repair because we needed the A/C working and didn't want to worry about the new unit. Instead, he refused to do the repair, said we had been "too back and forth" and taken too long to decide, charged us the $125 service fee, and left. We were never refusing service or wasting his time. We were simply taking a few minutes to make a decision with the homeowner, who wasn't even in town. Thirteen minutes is not an unreasonable amount of time for a repair decision that involved hundreds of dollars. Now we're stuck paying another service fee for our regular A/C technician to come fix the issue. I wish we had just waited for him instead of trying someone new because we needed help quickly. Lesson learned. I would not recommend this company and would avoid them.

Great service and fair prices. They gave me a way better deal than two other quotes I got…read more Definitely recommend and will be using again.