I gone through quite a few HVAC companies, always the sales pitch not Chilly Billy heating &…read morecooling A rating with the BBB I could see why, no pressure explained all options . I became a member.

I called and called but repeatedly got a message saying there was an "application error". So much…read morefor their AI answering service. Next I tried putting in a request through YELP but never got a return call through that either. So my experience is that if you are not able to contact a business to book in an appointment, they are likely not very reliable. Sad because I called them specifically due to their history of 5 star ratings and returning calls in 10 minutes......

Super awesome. Their tech Mr. M is the best ever. Do not hesitate to call these guys that will get…read moreyou situated. I think the prices are pretty competitive and fair too. No issues. Always take care of the job when they come.

I called on Fri and was able to have a tech out on Mon. Quickly found the leak and coming back out…read morenext day to repair. Trenton was very helpful with my questions.

Avoid Graham A/C at all costs…read more We were loyal customers for years, but this last experience was outrageous. Graham contacted us to schedule routine maintenance (we didn't even request it). During that visit, their new, inexperienced technician caused our A/C to stop working completely. The unit had been working perfectly until he touched it. It was 94°F in our Florida home. We got sick from the heat, and our dog vomited multiple times. Their manager Michael gave us a small portable unit that barely helped. When Michael came out on Monday, he said the compressor had burned out and we'd need either a refrigerant conversion or a new unit. At first, he offered us a new unit for $7,000. Then, after a long call with his boss Jeremy, the price suddenly jumped to nearly $12,000. When we refused, Graham spent days arguing with us and insisting it wasn't their fault. They kept saying the unit "was too old" and that it was "impossible" their technician caused the damage--even though technician-caused issues are very common. That argument is unfair. The A/C was working just fine until their tech arrived. Eventually, they said they'd replace the compressor for free--but admitted it still wouldn't work unless we paid $7,000 for a conversion. They knowingly installed a useless compressor, left us with no A/C for 11 days, and tried to push the $7,000-$12,000 cost onto us. Totally dishonest and irresponsible. Graham broke our A/C, denied responsibility, and abandoned us in dangerous heat. Do not trust this company.

Update: from bad to worse. We called on Monday to ask what…read morehappened- why our emergency calls starting Friday and Saturday weren't acknowledged. The CS rep said they had issues with the system and would call me back in 10 minutes. 3.5 hours later; they called me back to say that they did check out the pump during the January system install and they didn't see an issue so they didn't replace it and didn't think it was necessary to call it out to us. So no, there was no offer to pay for the fees from the other company that helped us out when they couldn't. They didn't have anything to say or offer for our ceiling drywall damage from the flood, but hey- they did offer another free year of their comfort club membership. I declined based on the fact that we are current members and it didn't do us a whole lot of good this weekend. Clearly we made a poor choice trusting Graham Heating and Air. We got a copy of our warranty (they they had not previously provided) and will be sharing this with our new company who stands behind their work.

I use AC&R for all of my commercial needs from refrigeration to HVAC. Miguel, the owner, is more…read morethan fair on pricing and always prompt. If we have an emergency he is quick to respond without crippling fees. I have now started to use him on a personal level and couldn't be happier! He will help you with basic troubleshooting before a service call and is a genuine guy. I wish I could give this company 10 stars!

From the owner: Servicing and installing all types of air conditioning and refrigeration equipmentread more

These guys quoted me $1200 for a repair and service to replace the blower motor on my air…read moreconditioning unit. I paid $420 for the same new replacement part and service from a reputable HVAC service company in the Orlando area. Thanks but no thanks. So glad I didn't get ripped off by using them.

STAY AWAY. Terrible experience. The customer service attempted to charge me $95 for a visit. When I…read moreexplained that they install the unit two years ago and its been broken two times. They did not help me at all. Additionally, they just called me and attempting to my integrity and harrasing me with a lawsuit. Instead of provide me with a customer service they accussing me and make me fell sick. All this because I called them to get fix what they did wrong since the beginning. They lied to me over the phone. This company should be penalized for that. HELP!!!

Jose is fabulous. Would highly recommend. He is honest and hard working and gets the job done…read morecorrectly.

JLOW AC is the best of the best. We have had several service calls with them over a period of years…read morenow and they have always been professional, excellent in service, and incredibly knowledgeable and able to fix what was going on with us. I have never felt "oversold" or hassled to do anything that wasn't necessary. Jose, the owner, is a fantastic guy and I would recommend this company for any and all of your air conditioning needs.

Does a good job slow in responding I was told I had To go buy my own thermostat Had knowledge I…read morewould have thought a thermostat should be comparable with the new unit said up a date and time no show no call when you call Sorry I forgot very busy something came up but eventually the work gets done

From the owner: contacts us for service and Installation in Air conditioning in 25 mile radiusread more