Both of my sons go here. I've always been pleased with the doctors. I've been able to call in the…read moremorning and ask to have my son seen that day and I've never been turned down. If my son's doctor is unavailable, we'll be scheduled with another pediatrician. They're all very friendly and very helpful. They also stay open until 8pm accepting walk-ins. Very convenient when you have a sick kid outside of business hours. The doctors certainly show more care and interest than those in the ER.

Dr Nord has been my Dr for over 25 and loved him.Best bed side manner and is always pleasant and…read morekind.....And his office staff are they same way ever when getting shots.............well done Dr Nord.:)

Better off dead than a visit with Jamie Duffy aprn, her incompetence in the mental health field…read morewill keep her in business only for court ordered counseling- those of us actively seeking help on our own won't get it here! The staff WILL traumatize you during signing in for your appt! And what ever you do, don't wear cross earrings. Your jewelry accessory will deeply offend them.

This review is for OSF Healthcare Central Scheduling. Went to primary care doctor who is affiliated…read morewith OSF. The office gave me a card with information about the test that was needed and information with number to call. The number was to OSF Healthcare Central Scheduling. Called into central scheduling to first get a person that had no idea of what the test was to be performed. Was put on a long hold then after 7 minutes the call switched to the give a rating of how your experience was. Gave a zero. Called back to central scheduling this person said he did see the test but could not schedule it and then said someone would call be back. Many hours later a person called back from central scheduling and asked when I would like the test done. I ask for first available she gave a time 8 days from time of call. This test is a quick Ultrasound that would take maybe 5 minutes or lest to complete. I asked the person if she was referring to the correct test as she called it something different than was the doctor had listed. She was not for sure and said this was the only information she had. So I was not able to schedule any test as I am waiting for my primary care to call back. This appointment should have been completed while I was at the primary care facility. Very poor service by OSF

Great doctors and staff. Labs are on sight. Convenient location Answers phone in a timely mannerread more

10 weeks to see Dr. Pilcher. Been a patient of his since he was at bromenn over 15 years ago. 10…read moreweeks to see a general practioner is ridiculous.

Walked right in and was seen immediately. Friendly at…read morecheck-in, good doctor and out of there quickly. Very impressed!

They were quick to see me. Found a decent plan of care for my immediate needs on a holiday weekend…read morewhich helped til I could get in to see my PCP.

I went there a few days ago for an ear issue, was treated promptly. Quality of care was excellent…read moreand staff was very understanding and friendly.

The absolute nicest people I have ever met. My family was visiting from Texas when my 2 year old…read morestarted getting a fever and labored breathing with a long term cough. I was recommended here by my husbands grandmother. The front desk, nurses, and doctor were all patient and incredibly kind from the moment we walked in. I could not control my emotions out of worry for my son and they were totally understanding and willing to be patient while I worked through my tears to give information. The facility was extremely clean and worked quickly to get us back. The nurses were so kind to him trying to be playful while getting why they needed. Once the doctor came in and spoke with us we could immediately see how down to earth she was. She took extra time to give us directions to an ER if it became necessary through the night & listen to his total history. After we left, I called back to ask questions and they were happy to help again. *this place is the kind you want to write a personal thank you card to* I would recommend this place to everyone in the area. Feeling so blessed for the time they gave us on a Saturday.

I have been a patient in this practice for 24 years. Dr. S retired and I eventually fell to Taylor…read moreTaylor's (T2) schedule. She is INCREDIBLE. Her bedside manner is empathetic and kind. She rivals Dr. S and keeps her spirit in the practice. I am almost 50. I have a panic/anxiety disorder that I manage. I got my first IUD today. T2 couldn't have been kinder, more empathetic, gentle, and transparent. This process was so easy. She set me up for what was going to happen, the reality of the situation, and everything else to ease my nerves. The procedure (something that was spiking my anxiety) was so easy. Taylor Taylor is a wonderful practitioner. I completely recommend her.

I have been coming here for years but will never go back. Honestly, they were great, until you…read morequestion them and don't do exactly what they want. They ran the wrong labs and when I told them I wasn't going to come in for them to take new ones - they still billed me for their mistake. On top of that, they "document" lies so when you take it up higher, they tell you that "it's documented so you still have to pay". Pretty much your word against theirs. The staff was so undeniably rude and unprofessional and something should legally be done about this office. If you want to read more stories like this, I'd suggest reading other reviews on google. I'm not the only one - it's a theme with this office.