I enjoyed working with this company! I needed some high chairs for my son's first birthday party and reached out to the company based on their website. They provided quotes pretty fast, and was able to deliver the chairs prior to my event. the coordination and communication was helpful, and they were fast to accommodate. highly recommend if you are looking to rent baby stuff read more

DO NOT USE THEM! They caused more of a headache on our vacation then they were helpful. I tried to rent a crib, crib mattress, and highchair package and when we arrived to our rental home only the the high chair and mattress was delivered along with a play easel that I did not order. After FINALLY hearing from the company 2 days later they said that the crib was delayed and wouldn't arrive on the last day of our week long trip. Why wouldn't they disclose that to me if they already new!! I had to search for a pack and play, thank goodness we found one up in the mountains! They said that they would refund us for the purchase and on their site the refund says that it has been completed, however 2weeks after our trip and we still have not been refunded. Save you energy, money and time and DO NOT USE THIS COMPANY!!! I would rate 0 stars if I could. read more

I have left a review on February 2, 2026 and I would like to add : I used my credit card on November 21, 2025 for the rental of a standard crib, which i could not use and finally received my refund in full listed on my February 2026 credit card statement. The Better Business Bureau did get back in touch with me after I left several phone calls and gave me another 6 days to respond. I feel between the investigation my credit card made and the Better Business Bureau looking into this matter is why I received my full refund. It took me many hours and days to get this resolved, but im thankful I got my refund in full back. read more

Horrible! I'm very sad and disappointed. They didn't make the delivery because of them, they canceled me. And they don't give me my money back! They tell me yes but the money never arrives. They give me a lot of excuses and lie to me. I already read other comments that this was happening. Don't trust! I don't recommend it. I hope they don't keep lying because they comment on the reviews telling lies read more

I rented a stroller in April 28th to April 30th, it's been a week since they've should've collect the stroller but they didn't so far and the hotel will charge me read more

Zero stars. For delivery the disorganization of timing was massive. I had to leave work in the middle of the day because they would not deliver after 3 pm and I had the baby coming at 6 pm. Then for pick up.... Babies Getaway Company caused me to lose hours of work on Tuesday. Despite a confirmed pickup window of 1 -3:00 p.m. and then confirming a 2:30-3 pm pick up.. they repeatedly called during my work hours even after I specifically asked for texts only. I replied promptly to every text, yet they later claimed they didn't come because I "didn't answer the phone." The lady on the phone was even rude arguing that I should have answered the phone. I rushed home from work to be there for the pickup -- and no one ever showed up. Then they said their driver hadn't been able to come but will come Wednesday between 6-7 AM. On Wednesday, I woke at 5:30 a.m. to be ready for a 6:00 - 7 am a.m. pickup that never happened. Then the company texted and called to change the ick up time to 9:00 a.m., making me late for work again -- and still no pickup. I was home until 10:30 waiting. No pick up. 10 phone calls and time wasted later they said they couldn't come because it was a holiday and drivers were far away. ( Wednesday was not a holiday. The thanksgiving holiday is Thursday). Then they rescheduled for today. Friday 8-10 am. Then This morning, despite my clear instruction not to call, their Philippine call center rang at 7:00 a.m., waking me and my family, even though I had confirmed I would be ready at 8:00. Pick up. ( Friday is still part of the thanksgiving holiday for families). They called twice before 7:15, and then, the driver arrived at 7:25. Ringing the door. Driver was kind and nice. Not her fault. But very disorganized company. Wasted hours. read more

I ordered a uppa baby stroller for our trip to Vermont. A week and a half later my order got cancelled and refunded. I called to ask them what happened and if I could get a different stroller if the issue was availablity. They told me all the strollers were booked for the week I was in Vermont. This makes no sense because I had been booked for such a long time and then all of a sudden they are "all out". Either they over booked or they never had any available. I asked them if they recommended any other stroller services in the area since this we were days away from our trip. They said "sorry, we can't recommend another company". Terrible customer service, instead of putting the customer first they literally just said oh well. read more

Terrible experience. Absolutely not recommended. Can you imagine how essential it is to have a stroller for the baby and a rain cover when traveling from Italy to New York? Well, the day the stroller was supposed to arrive, they called me saying there was a delay and it would arrive in the afternoon, but in reality it arrived the next day. And to top it off, without the rain cover, which I had even paid for in advance. Of course, it rained the whole time... except for the day I had planned to take a longer stroll, which was the day the stroller didn't arrive. MY TRIP WAS RUINED BY THIS POOR SERVICE. read more

had the absolute worst experience renting from babies getaway in florida (both miami and orlando) in april 2026. Started with them calling me on the day of my arrival to say they had some electrical outage so they wouldnt be able to get my double stroller order to me. Then they offered 2 single strollers instead, which was a major inconvenience. They did not pick up in the pickup window that i had confirmed with them the day prior, so I was already gone from the airbnb when they came to pickup and i had to spend an hour on the phone (on my vacation!) trying to coordinate the pickup between them and the airbnb. Even once we set a time for pickup, they didn't show up when they said they would. for the second part of our trip in orlando, they didnt have the stroller i had ordered (and very carefully selected for our trips to disney). i got an email confirming the delivery to the hotel, but when i arrived, the hotel could not find the stroller anywhere. Babies getaway sent me an email that they refunded this order, but never actually refunded me. Then I tried contacting them for weeks to get my refund and had a lot of trouble reaching them. Finally, they told me the "finance department" refunded me but of course i couldnt see any refund on my credit card bill and the bank confirmed this. I ended up needing to dispute the charge with my bank which also required a lot of time, energy, phone calls, etc. This whole ordeal caused so much unnecessary time, stress and frustration during my vacation and for many weeks following! DO NOT USE THIS COMPANY read more

I wish I could give zero stars. This company is such a joke. First they over charged us. 1500 instead of 150 and then they said our stroller was delivered and did not provide a photo. It was nowhere to be found. Now they have no strollers in warehouse. So we are stuck with two small kids and no stroller. Thanks for nothing. Absolutely horrendous. Trash company. Never ever use them! read more

if I could give 0 stars, I would. This company is a fraud and a sham. I ordered a car seat for family traveling from overseas to use while in the US. I received a message 1 day before the expected arrival that the seat was damaged in transit and to go purchase one and they'd refund me. It's been well over a month now, I have gotten no refund and the company has gone silent. They will no longer reply to ANY correspondence from me. Took almost $200 from me (not to mention the cost of the NEW car seat that I had to go purchase myself), and then went silent. DO NOT ORDER FROM THIS COMPANY. read more

This is the worst company I have ever dealt with, worse than a utility company. They delivered the wrong item. Then replaced it the next day with a new one in the box that I had to put together. I had a bill of $135.00 they charged that to my card and also charged me $1,350.00 to my card for the same thing. (added a zero). Then after speaking with them several times (about 20x) after 3 months I got the refund only after starting a dispute with my bank. They told me also they would refund the day I had the wrong equipment plus an inconvenience fee. I still haven't got that refund... and won't. Nothing but idiots own this company and do not understand how a business works. I spoke to the Owner after threatening to go after them with a lawyer involved... The Owner could not even get anything done right!!! Stay away from this company!!! read more

Even though the stroller I selected was not in stock, mind you I ordered for same day delivery, they were still able to get me something I needed based on my substitution criteria. Delivered early to my hotel, clean. Good communication. No need to pack a stroller while traveling with 3 kids! Thanks BG! read more

I'm honestly not even confident this is a real business. I reserved a crib and a high chair about 6 weeks in advance. They said on their website cribs would never be substituted but I selected it would be ok to substitute other items. The first message I got was just a text from a random number asking if I would be willing to substitute the crib. I said no, I would really prefer a crib and they said ok we'll cancel your order (see screenshots). Well that was a bummer but I had plenty of time to find a back up plan. Only problem was, 2 weeks passed and I never saw a refund. When I first contacted them, they responded asking for the order number and then the next day they said oh don't worry, that order was never processed. Well here I am staring at my bank account with a charge of $169 that cleared two weeks ago. Then they claimed their accounting department voided that order. Then 2 weeks later they said they had refunded it and I should check with my bank. Well I never got such refund and I'm grateful my bank was able to void the initial charge a month later. (Again, see screenshots). If my bank didn't help me out I'm pretty sure I would have just been out the $169. I'd consider that theft. Please just save your time and money. There are other companies that won't cause you a big headache and you can travel with your babies happily! PS: In between text messages I tried calling the company and left a few messages. They never pick up and they never call you back. Don't bother. read more

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Babies Getaway was absolutely perfect for our trip to NYC. We scheduled to have a double stroller and pack-n-play delivered to our hotel for our week in the city. The items were there, as promised, when we arrived, making our midnight arrival so much easier to navigate. The pack-n-play was identical to the one we have at home, so our little one was very comfortable in it throughout our stay. (We brought our own sheet for it, just to add an extra touch/scent of home, and she had no trouble sleeping at all) The double stroller wasn't the exact item we requested, but we were still able to navigate all the areas we needed to, and had room for all the fun extras that were added on our trip to the Big Apple. Thank you, Babies Getaway, for making a fun trip even better! read more

Babies Getaway - M&M World in Times Square - Baby Gear & Furniture Near Me - New York, New York

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Babies getaway was wonderful to work with! We rented a car seat which was delivered and picked up at their designated times. We were traveling across the country so the ease of this business was great! Very reasonably priced. Customer service was exceptional as well! read more

I ordered a crib, stroller, high chair and toys 6 weeks before our rental. As I was driving to the shore on the day the items were due to be delivered, I received a call that they only had the crib and mattress. They left some toys. I would never use this company again. Fortunately, I was able to get items from another company. The refund they provided --$120 was a fraction of what the original charged with no itemized accounting of the individual items cost. read more

I booked with them months in advance. They changed products on me two weeks prior which I did end up approving. Then last minute cancelled 1 day prior to arrival. Do NOT book with them - look for a local person to do business with. read more

The staff was on time and communication was great. They were really patient with our flight delayed. The car seats were new and clean.

Highly recommend Babies Getaway for stroller and crib needs when traveling! You don't realize how useful this type of service can be until you really need it. Traveling alone as a fairly new mom has been a little intimidating, so any time I don't have to bring our own items when going out of town has been a lifesaver. Easy to book and use, definitely recommend ! read more

I had a pleasant experience. The stroller and car seat for my twins was what I needed when I was in a pinch. They delivered it to me fast and easy. Great value I will definitely be doing business with them again. read more

Babies Getaway was phenomenal. we've used a few companies in the past when traveling, and this was the best one. clear communication, easy delivery, fantastic equipment, and when they didn't have a scooter in stock, they actually bought a new one for my order. superior company, would definitely use again. we rented a crib, scooter, wagon, high chair, and toys for a trip to Long Island for Thanksgiving. all were new or like-new in excellent condition. great experience. read more

I cancelled an order with them within hours of booking after having realized that the cost of the booking was going to be more than buying a new car seat. My fault. They chose not to fully refund me, instead keeping ~$30 dollars for service fees. Fine. Not the kindest service, but it was stated clearly enough. I should mention that I had tried to book two other car seats only to have the booking be not validated on their end. Fine, it's an imperfect system. However, it has now been over a month of me trying to get the rest of my refund (several hundred dollars). They keep saying it will be 7-10 days business days. Its infuriating. At this juncture, I could not in good conscious recommend them to anyone. Just process my damn refund. read more

Babies Getaway was the perfect companion to my trip to New York City with my 2 and 4 year old! They made travel stress-free by dropping off and picking-up exactly when the said they would. I even had to make a last minute change on my order (added a rain cover!) and they didn't miss a beat. Easy to use, nice and friendly customer service! Will be recommending to friends and use time and time again! Thank you Babies Getaway! read more

FROM ONE PARENT TO ANOTHER, DO NOT USE THIS COMPANY!!!!! Rented a crib, highchair, stroller, and crib mattress for vacation at the beach. First issue they charged my card twice, four days apart-- good thing I noticed because I was the one to inform them. The crib arrived to our rental house FOUR DAYS early--while another family was in the rental house. When we get into house we put together crib---two broken zippers and holes in mesh making the crib unsafe/unusable. Mattress for crib said was delivered---included delivery photo of WRONG HOUSE---so no crib mattress even if crib was usable. Still waiting on the highchair---as it NEVER ARRIVED, though said it was delivered. Three calls into the VM line for "emergencies" and no return call. FROM ONE PARENT TO ANOTHER, DEFINITELY DO NOT USE THIS COMPANY!!!!! read more

Might be the strangest review I've ever written. I rented a nice, foldable splash pad (stock photo) and was substituted with a cheaply made water table (photo). Then I rented a high chair (stock photo) and was substituted again with an extremely cheaply made one (photo). I rented a "bucket of toys" but was met with brand new toys (?) in Walmart bags. This company does make you check that you are okay with substituting. That is completely fair. However, the quality of the substitution is no where near similar. Once I emailed my complaints (within 24 hours) I did receive an apology email and a refund. That was awesome thank you so much. I was actually going to leave this company a 4 star review because they were easily to deal with. HOWEVER! The morning of pickup, I received a phone call telling me that they were "just going to pick up the toys" and "we could keep the high chair." Umm EXCUSE ME?! You are a rental company! I don't want to keep it!! So I told them we are traveling and I don't want it. Fine, they said. When they came to pick up, they LEFT the high chair!!! Are you kidding me?? What kind of company is this?? Wasteful for our environment. Please please please use Rents4Baby. We had a great experience with them with beach wagons. read more

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I rented a car seat and a stroller for my visit to NYC for 1 week. I had a great experience. Both items were brand new, delivery and pick-up were right on time. I could not have been happier and would definitely use them again in the future. I highly recommend ! read more

After a fairly stressful and anxious day, scrambling to find alternate source for car seats after Babies Getaway informed us that hours before flight arrival our reserved car seats weren't going to be delivered, Brian, at Babies Getaway, personally contacted me and made this right. The company ordered brand new car seats from Walmart, and although I had to do the pickup, that was definitely a minor chore compared to driving my grandkids without proper seats. I am happy to report that although issues happen, and problems occur, Babies Getaway did come through with a great solution. read more

Recently needed to rent a car seat and porta crib for my baby. I tried a few places but the price was too much, rented from here and was very happy. Items were like new, delivery was prompt and had an easy experience checking out online. Like the fact that I could call and someone could answer my questions. Will use again. Thanks read more

Cancelled our order 1 day before we left for our trip. Now we have to buy everything when we get there.

Our 20 month old granddaughter was coming to stay with us for a week and we didn't have a crib for her to sleep in. We scheduled the delivery and pick-up of a portable crib with a "new mattress" through Babies Getaway - two full months ahead of time. About a week before the contract delivery date, I received a call from Noemi saying they were cancelling our contract due to illness. Immediately after her call, I receive a text message and an email indicating the contract was cancelled due to overbooking. It would appear as though this business can't keep their story straight. Even so, for Babies Getaway to giving a client only a week to react to their "overbooking" is just bad business. I found myself scrambling to make arrangements for a crib with another company but it was too late. I do have to question, however, If the order was approved and the money taken from our credit card 2 months before, then how could they not have known at that time that the equipment was overbooked. Wouldn't a well organized company know what equipment they have available at any given time? If you read some of the other bad reviews, you'll notice that Babies Getaway has excuses for late deliveries, delivering wrong items, poorly maintained equipment, short notice cancellations and missing the deliver date entirely. One woman indicated that they keep basically banker's hours and are not available otherwise. I strongly recommend that you read the inordinate number of one star reviews before engaging this companies services. read more

Stroller rental was phenomenal. I rented a bob duallie stroller and a single stroller from Babies Gateway. The stroller's were delivered to the front desk of the hotel and they included rain covers at no additional cost . Service was great and a good bang for your buck . Pricing was on par with my budget . read more

Great service. Stroller was in good condition. Will use again. Highly recommend. Delivery was smooth

I am actually SHOCKED to see that this company has any decent reviews. I was honestly driven to actual tears having to deal with them over a myriad number of issues, most of which dealt with their finance department. In an attempt to keep this relatively brief: 1. I ordered cribs (with mattresses) and high chairs for me 2-year old twins. I ordered about 5 weeks in advance of my reservation. About a week after placing the order, I noticed that they had charged me twice. Keep in mind this is pretty wildly expensive, so I was out quite a bit of money. But still - mistakes happen, no big deal. I contacted the company and they 1) somehow blamed me for the double charge (reasoning made no sense) and 2) completely failed to reimburse me. After HOURS on the phone and documenting my request via email, I was forced to contact my credit card company who disputed the charge. 2. AFTER I did that, Babies Getaway sent me a refund to my credit card but weirdly not in the full amount. It was a partial reimbursement but with no explanation as to where they even got the amount. I waited another calendar week and then they said they would not reimburse me until I lifted the dispute with my credit card company. Pretty unethical, but I wanted to be reimbursed so I did it. At this point I was STILL not reimbursed and after more very heated phone calls, they finally offered to Zelle me the remainder of my reimbursement. Still NO explanation for why they couldn't reimburse my AMEX or why I only got a partial reimbursement. The whole thing took weeks to clear up (and years off my life). Even with that said, they messed up the total reimbursement amount. Super super sketchy. 3. They called me the day OF my reservation to tell me they actually didn't have high chairs available. Again the DAY OF my arrival. They said they'd get them to me as soon as they could and would reimburse me for the time I didn't have them. Luckily, they were able to get me some the next day. Unfortunately what they sent did require assembly (screw driver, etc.). I was an an AirBNB and didn't have the right tools so I had to go to a store and pay out of pocket, but cest la vie. 4. They provided the cribs with the mattresses and sheets. The sheets were FILTHY. I would never in a million years have let my children sleep on them. Luckily there were already enough red flags about this company that I'd brought my own. 5. When I was leaving my AirBNB, they messaged me to say that the driver could not pick up my items for several days. I had already left them outside and checked out so obviously not really my problem, but sketchy none the less. It seems they didn't pick them up until 3 days after I left. 6. Finally, 48 hours after my departure I checked in on my reimbursement for the late delivery of high chairs. They actually threatened to withhold my reimbursement because I guess AMEX had not released the funds back to them following my dispute. I don't really fully believe this is true because they had already forced me to call AMEX with them, only for AMEX to say the dispute had been cancelled over a week ago and everything was fine on their end. I had to actually threaten legal action for them to reimburse me the money they owed me. Again, they Zelled me the money to my checking account instead of reimbursing my initial method of payment. EXTREMELY SKETCHY!! Needless to say I have NEVER been more relieved to be done doing business with a company. I cannot believe there isn't more competition but someone has to get these people out of business. Absolutely horrendous "customer service" (if you can even call it that) and really really sketchy and unethical finance processes. Could NOT recommend staying away from them more. I also did the calculations and I would have saved money buying my own cribs and high chairs and just throwing them out at the end of the week. Wish I had taken that route! read more

If you're considering using this company, you can appreciate the stress of traveling with small children - and appreciate the value of having a service that provides gear to ease the logistical burdens of doing so. I was so excited to try this out, but it was a disaster. We ordered two car seats, a pack-n-play, and a pack-n-play mattress. We specified a delivery day, delivery time window, and asked them to knock on the door of the delivery address. Outlining those details made us very comfortable with how and when the items would be delivered; however, NONE - literally NONE - of the items were actually delivered according to our desires. The first car seat arrived TWO WEEKS before our arrival at the vacation home. The home was literally vacant at the time, but fortunately, a friendly neighbor notified us of the delivery so we could secure the item. I notified the company of the error and asked them to make sure none of the remaining items were delivered early, which they said they'd do. However, the pack-n-play and the second car seat were both also delivered a week prior to our arrival - again, the home was VACANT, but the company kept delivering items to the house. They blamed all this on UPS. So, on the day of our arrival, we still needed the mattress delivered and the company DID NOT deliver it. Two hours after our scheduled delivery window, I had to call the company and ask where it was - and they said they didn't know where it was or when it would be delivered. Eventually, they said they could deliver it the next day, but since our baby was supposed to sleep on the mattress that night, the company's response was of no help whatsoever. After all that, using this company made our travel experience MORE stressful than if we had just brought all our own gear. read more

I pre-paid $84 for a car seat and crib rental, and when we arrived in our destination, the equipment had never been delivered. We never heard from the company about failure to deliver and were forced to buy a car seat after arriving late at night. Their customer service has not been apologetic at all, and now 4 weeks later, I still have not received a refund!!!! DO NOT USE THIS COMPANY FOR ANYTHING! read more

There have to be better options for baby gear rental in NYC. The 11am-5pm M-F business hours should have tipped me off that this would not be a very professional rental company, but I rented from them anyway. My delivery was 5 hours late, and one item short. (They were only delivering a pack-n-play and a mattress, and we never got the mattress.) After the rental period was over, pickup was scheduled for Dec. 15 and as of today (Dec. 20) the pack-n-play still has not been picked up. I also have still not received a refund for the missing mattress or items I was charged for previously (I modified my initial order). I'm writing this while calling their office phone for the second time today - still have yet to reach a live person. read more

Babies getaway was a very seamless and easy experience. Went online filled out what we needed and it was delivered on time. Stroller was brand new and clean. I accidentally filled out a wrong pickup tome and the delivery man came and I explained we needed the stroller - company called and accommodated us. Can't thank them enough for such great customer service. It's hard enough while traveling with little ones and finding companies that make your life easier are a gem. read more

Rented a car seat over the weekend, delivered and picked up seamlessly. Car seat in great shape, very convenient.

I love the idea of this company and I think they have the potential to improve. We rented a high end stroller for our trip to New York. When we arrived at the place we were staying at, the stroller was there but it was a much cheaper stroller than what we rented. I was ok with this, but then Babies Getaway sent me an email saying that they didn't have the stroller available yet, but that they would send it to us later in the week. I confirmed this with someone on the phone and then waited all day at the house to get the new stroller - it never came. When it came time for pick up, we waited outside our Airbnb during the pick up time and they never showed up. We ended up waiting for 8 hours at the house, and eventually had to leave it outside in order to make our flight - not ideal with a 2 year old in tow. We never got a refund on the difference between the cheap stroller and the nice one we had actually paid for and no one ever followed up with us. Would not recommend renting from this place until they can improve their service. read more