we have been quite satisfied with Lanes. we've purchased a stove, a refrigerator and a microwave…read morefrom them. the reason for the lower rating is that: 1. the stove installation was never fully levelled perfectly and it's always been an annoyance for us. the workers didn't seem to understand how to do this or really want to do it. not impressed with the professionalism of the company's installers. 2. their repair rates are very very high. we will be looking around next time we have a repair.

Houston was timely and efficient. Thoroughly and quickly found the concern over dishwasher not…read moreworking well. He carefully listened to what I had experienced. He pulled a couple of removable parts that I was unaware of and showed me how to clean them. He examined the rest of the dishwasher to make sure it was working properly and did a quick run. I would hire Lane's and ask for Houston by name.

Last week, my 18 month-old refrigerator started making a loud noise at varying intervals. I called…read moreDick's Appliance Service and within 24 hours, Rob was at my door ready to look into the problem. Within 30 seconds of his arrival he diagnosed the problem as ice on the freezer fan (my words not his). Within 7 minutes he had the problem fixed. His work was immaculate, professionally, and of the highest quality. If you have an appliance in need of service, you will not find a better company to go to than Dick's Appliance Service. Quick, professional, and incredibly reasonable fees. Truly, Plato's idea of an Appliance Service provider.

Rob saved the day. My banshee dryer was driving me (and my poor neighbors) insane and I just…read morecouldn't take it anymore! Called on Thursday, respond Friday morning, and Rob was there Monday afternoon to fix it. Extraordinarily polite (even took off his boots without asking) and just a pure professional the entire time. Fixed the squeaky wheel with a three month guarantee. Thank you for bringing some blessed silence back into our lives. Highly recommend!! Don't grit your teeth and pray that the noise will stop. You have suffered enough - call them now!!

I was suggested this company. Never again. He had no idea what he was doing and I threw away good…read moremoney; oven range still didn't work.

I waited 4 days for an appointment for service on my washer/dryer, the repair associate was here…read morefor 5 minutes, did not address either issue that was happening and told me to replace the entire unit and charged me $110.00. Do Not Use This Service, they do not appear to me to be honest and seem to be perpetuating a fraud. I did call the business to let them know of my experience, the response was that they will speak to the associate. Not that they would send another associate or refund my money, but that they will speak with him. Completely unacceptable.

Mike did not stop until he fixed my washing machine!! Did not charge me extra! Great work!…read more Cleaned his mess!

I had not dealt with these folks in the past and they did not come with a recommendation, and they…read morewill not get one from my family. I called them because our dryer was not working. Tina answered, I explained that I wasn't sure what was wrong but that I thought it was because the vent or ducts were clogged. Before I could explain further, she abruptly cut me off and told me "they'd come take a look and take care of what was wrong." I, again, mentioned that I thought it was a clogged vent...she cut me off and asked to just arrange a service call. I did that. When the guy showed up at the house, my wife let him know we thought it was a clogged vent or duct. He looked it over and explained that they didn't do vent or duct cleaning. And left. And left a bill for $70. I got a few calls from them, trying to get the bill paid, I called back and talked to someone about what happened. I began to explain, but he, too, kept cutting me off. "I'm not saying you're wrong about what was said, but Tina has been doing this for more than 20 years and she knows we don't do duct work, we don't have the equipment." I mentioned that we then had the ducts cleaned and the machine still didn't work, didn't heat at all, and that the service tech didn't find that problem, just seemed to call it a day after finding out the vent and ducts were probably cleaned. But he did wisely advise, "Better get your ducts cleaned." Thanks a lot, dude. I attempted to explain, to the man on the phone in the office, that the only reason I called them was that I thought it was clogged vents or ducts...the guy at the office cut me off, again, "Listen, you need to realize that here in Michigan..." and went on to lecture me about clogged vents and ducts and was so incredibly patronizing I was fuming, but quiet. He told me he would "eat the coat of the service call." I politely thanked him and hung up, just glad to be done with these people. Maybe they can do great work, maybe not. But their customer service and the performance on site for us was awful. I wish I could rank in negative stars. It was humiliating to be treated that way and the way he talked down to me was astonishing. Lots of choices out there, folks, choose wisely.

not from fl lol no idea why that popped up. This shop is the best around. Worth the hr plus…read moredrive. They are honest and helpful. Anyone ever need advice/help with their appliances...GO THERE Thanks again

I had a vacuum that wasn't working right and called Lams to see if I could drop it off. I dropped…read moreit off in the morning and they called me in the afternoon letting me know what was wrong with it and what the price would be to fix it. They had it ready for me the next morning - good as new! Fast, reliable, and affordable! Highly recommend!

Great folks, took three trips, not their fault, someone scammed wirlpool by repacking used parts…read more Money well spent washer works great, get the warranty you won't regret it.

Products are good - but pricing is bad. $300 more than other local vendors. They lowered their…read moreprice on my item by $100 the day after I ordered mine, and they would not give me the adjustment. Also, charged me $175 to install an item that costs $159. Not happy.

WORST COMPANY EVER!! If there was a zero star option I would use it! They came to "fix" my…read moredishwasher under warranty and ended up not connecting the hose back and flooded my basement. Called them to address and they wouldn't come and fix the situation or repair the damage they did! STAY FAR AWAY!!

Fabulous service as always. When my fridge died the first person we SHOULD have called was G&W. I…read moregot the run around from another appliance sales spot in the area and turned to G&W! They delivered 2 fridges to my place in record time and did an amazing job!