A friend of mine took my microwave to get fixed., The warranty was about to expire and we had to search for places that would honor or warranty and Babcocks APPLIANCE WAS ONE IN OUR AREAS. WELL.... was it.NOOOO WE HAD TO DRIVE 45 MINUTES TO GET THERE AND WE CALLED FIRST AND EXPLAINED THE SITUATION BEFORE DRIVING THERE.
She took the microwave to them, and they didn't even assess it. They just told her they would put in a call to their dept. that "handled this" and they would call us back and let us know if they were going to fix it or replace it. The guy said that 99% of the time they just replace it with a new one.
We told him that the warranty was about to expire so we needed some type of answer within a couple weeiks AT MOST. They told my friend that there wouldn't be a problem and he would ensure their dept. that this work order was put in prior to the expiration date.
I have tried calling them at this number 517-484-8100 for THREE DAYS NOW, no one answers not even an answering machine. All it does after ringing 20 times a voice comes on and says "enter your remote access code".
I'm tired of this because knowing how they handle a customer whose warranty is avbout to expire tells me a lot about the business.
CHANCES ARE HE NEVER PUT THE WORK ORDER IN AND OUR Warranty expired and they have blocked our number.
well i'm CALLING AND WRITING THE BBB AND CONSUMER COMPLAINTS AS WELL AS ENTER THIS REVIEW ON EVERY SOCIAL PLATFORM I BELONG TO.
NOW NO VALID WARRANTY WE ARE OUT OF A 900,00 DOLLAR MICROWAVE!!!!! read more