Ordered a stainless steel prep table with backsplash. Waited for 3weeks, it was supposed to be less than 2weeks (not a huge deal).
3 weeks later went all the way from Richmond where I live to their warehouse on Burnaby in rush hour get there and when they are loading the box with the table there was obvious damage to the lip of the table (a dent that in my opinion would not be repairable roughly the size of half a softball), they offered to take $40 off the close to $600 table or wait for another 3weeks for a replacement. Judging that I was in a jam they seemed more than happy to show me the door when I didn't think it was a reasonable solution offered (2hours of work missed, probably $20 in gas and I went back home empty handed without any kind of offer to mend for their mistakes along the way). Oh well Karma.
I would not recommend dealing with this company not so much for the products they carry but their lack of ability to deal with their customers in a fair and equitable manner. read more