We have always received great service from Carolina Air until today. I called and told them that…read moreour unit has run non stop for two days and the temp is 64 degrees. I was asked if this was warranty work, which it is , and was told I would be contacted on the next business day, which is Monday. Two more days of unit constant running in a new home @ 64 degrees or less Good thing we have plenty of quilts

4 years ago? My 20 year old Geothermal system on last legs. Talked into ..by THIS company..to go…read moreHVAC. They made mess..moved all duct work but? All good till year one..high summer..system quits. Ants they say. Next year..system quits. Ants (only I had spread ant killer)..but okay. Only ..no..rid ants in Outdoor system..leave.."it's working". No..it wasn't. Had to return. I put out ant killer every month. High heat..quits AGAIN..4 days..zip. They come back..ANTS..fixed..working..no..not. return next day. Same as before. Clogged watern line. Two weeks later? System off again. Two days now..sweltering..and I HAVE to work at home. Since bought? This company has become terrible!

I requested a maintenance/service check. Jeffrey Allen was fast, thorough, and extremely…read moreknowledgeable. He explained everything to me. He even wore boot covers. Totally didn't have to. And on top of all that. The service was cheaper than I was expecting. I will definitely be calling again if I ever need any HVAC services.

I have used Allen Perez Air Conditioning twice now and they are great! They are quick to come out,…read morearrive on time and their prices are very reasonable. I will only use them for my air conditioning needs. I highly recommend.

My A/C has been running wonderfully well since calling this business! Timely and reliable…read more Affordable too! I highly recommend them!

Showed up in minutes, explained the issues, great service and fair price. Highly recommendread more

Response time is great. Technicians are professional and helpful. We had some issues with our new…read moreunits and Diana, the owner of Comfort Services, went over and above to make things right. I highly recommend this company for all of your HVAC needs.

The salesman came out for a consultation and instead of listening to what we needed he immediately…read moretold us that we should consider a new HVAC system. He then left us with homework to read and watch a video on HVAC systems. When he returned the next morning he scolded us for not watching the video and said that if we weren't willing to watch a 4 minute video for a 20 year investment then he couldn't help us. Outrageous. At no point did he listen to what we needed. I cannot recommend this company.

Great service, very professional and excellent technicians. They provided a quote very quickly and…read morearranged for a quick install of a mini split

We are new to the area and called a couple of companies to come out to repair our A/C…read more System was blowing hot (not not cold air) into the house when set on cool. Tech came out and replaced a small solenoid in about twenty minutes and charged less than one hundred dollars. Excellent, honest and prompt service. We now have an A/C company to call.

We have just recently use this company through our Home warranty contract with Home Choice. The…read moreHVAC Tech Jeremy is professional and clearly explains our issues. The company will handle our concerns with our Home warranty company. They will get back to us with their recommendations. We will follow up after the necessary A/C replacement repairs Are finished.

Don't use this company highly unprofessional and unethical. Dennis was rude and a smarty pants…read morewithout answering a single question about the issue. He left when I questioned him about the issues. Horrible experience.

Our air went out mid summer. We requested a service visit and this company was sent out via…read moreAmerican Homeshield. The technician was very efficient. He explained the whole process...everything from the installation to the financing. The unit was installed within a reasonable time frame. After the unit was installed, they even sent someone out to verify and check all of the work that wad done. We are still enjoying our air!

*Edit* 6/9/26: the owner of the company wrote a message saying for me to call them. I called the…read morecompany & tried to speak to said owner to no avail. Makes me wonder if the owner is writing the comment or is it a manager Only person I can speak with is a manager. I want to know why we were charged $1647.10 & the century F48SP6L12 blower cost $150-$200. Labor can't cost $1400. For about 30-60 mins of work. I also want to know why the quickest they can get this new part is Thursday & they can't give us a scheduled date for service. This isn't good customer service or helping customers. I am at the point I just want our money back. I also want to know why they make customers pay 100% up front. I could understand if it was a specialized part but this is a common part. I am not getting anywhere so far w this company either w phone calls or emails. I emailed corporate (not their Sanford office) the company that owns their company. Hopefully someone can help resolve these issues. * On 5/26/26, the inside hvac unit started to make noise. My husband & I turned the ac off & called this company to come out to find the problem. They were quick with this service call. Riley (technician) helped us find the problem, something to do w the bracket & the fan. That cost was about $90. That was the diagnostic & stuff charge. My husband spoke to the company regarding the part & labor that we needed to fix it. We were charged:$1647.10. We had to pay the entire amount before they would order the part. We did have a little over $1100, we were short $500. Needed a couple days to have enough money. Once we had the amount, my husband called & made the payment. They said it takes about 7 days for the part to come in. So we had to wait longer w no ac in this carolina heat. I don't understand why the company made us pay for the service up front & we haven't even received anything yet from them. I can see asking for 50% up front not 100%. Regardless on 6/5/26, they state the part came in. However they won't be able to make a service call until 6/8/26. I thought they serviced people that had emergencies. Isn't being without ac an emergency? And let's state the fact we already paid for the service. Add to the fact w emergency, it would also be a medical emergency for someone that resides in the house. They wouldn't be able to come until 12-5 on 6/8. On 6/8, Riley is the technician. The part that was ordered, a brand new part we paid for has corroded wiring (enclosed pics). Even if that is the fault of the manufacturer it was sent from, does this company check items they receive when delivered? He came about 6 pm. It was later than we were originally told. I am not faulting the technician however the company that schedules the appointments. So we are going on over 2 weeks with out central ac. To me this company failed me & my husband. They are not opened right now for me to call them. I will be calling tomorrow. Hopefully things are made right. So far this company deserves a rating lower than a 1. And I will be contacting corporate too.