I was in town for the weekend for a romantic weekend getaway with my husband (we live in Fort Worth) and we decided to go somewhere and get manicures and pedicures together. Since I'm not from San Antonio I looked up the nail salons and chose this one because someone actually mentioned a name of someone good. Tina. So I called and made my appointment with Tina. I have my nail lady in Fort Worth and she does everything exactly how I like it.
First of all, Tina had the absolute worst customer service. Since I had never been to her, I'm obviously going to let her know how I like my nails done because everyone is different. For example, I pick at my cuticles (nervous habit) and I asked her to see if she can clean that up. My lady at my nail salon can do it. She didn't. She tried but she couldn't do it the way I needed it. I also like 3 coats of the color polish because it lasts longer without chipping. I like my eye brows waxed a certain way. My point to this is that every time I told her how I wanted something done, she would say "k" and come off with a vibe like "damn this lady is asking too much" or a vibe like she didn't want to do it. At first I thought maybe she was acting like that because she knew she really didn't have to be nice to me because she knew we were from out of town and she wouldn't ever see us again. But then I thought since there are so apps like yelp to give reviews, she should have taken that into consideration when acting the way she did. She acted like I was a burden on her by telling her how I wanted my nails done.
Second- I called ahead and made the appointment for me with Tina and anyone for my husband for 11am. I heard the guy who answered the phone ask Tina if she was available for an 11 o'clock appointment and she said yes. We got there and the very friendly guy (ONE of the only reasons I gave 3 stars) at the front sat me and my husband beside me each other for our pedicures. He offered us drinks. He was very friendly-to us. Another guy started my husbands pedicure and I was just waiting. I didn't know what was going on but Tina never came to tell me she was busy or anything and I didn't know what she even looked like. My husbands pedicure was finishing up before I saw her and she finally came and did my pedicure. She was doing someone else's pedicure so that frustrated me because she shouldn't have booked me at 11 she should have said for us to come at 12 when she would be free. That's horrible customer service. The whole reason to make an appointment is so you DON'T HAVE TO WAIT forever. She was almost finished with my pedicure- all she had left to do was paint my toes, she left me for another 15 min and didn't say what she was doing or anything so again it left me confused. She went to help another customer with her eye brows or something. I just saw them come out of the waxing room. Then she came back to me and painted my toes. Acted like I was a pain in her a$$ because I asked for 3 coats. Then she finally started my manicure. She didn't leave me anymore. But she acted the same way when she did my manicure. I asked her to clean up my cuticles and that was obviously a burden on her. And she didn't even clean them up.
So the second reason I gave 3 start is because despite the fact that she didn't clean up my picked at cuticles good enough, she was actually very good at her job. Everything looked great (except my cuticles). So if you're from out of town and want to get your nails done, if you want good customer service regardless of if they will ever see you again, don't go to this place. Or at least not to Tina. Because you will CONSTANTLY be feeling like she doesn't want to help you. But if that doesn't matter and you just want good results, go ahead and go to her.
Also the prices were much higher than my nail salon in Fort Worth. I usually get gel on my toes but that would have cost $50 for my pedicure if I had done it there. At my place my lady just charges an extra $5 to pain gel instead of regular polish so my gel pedicures at my nail salon are like $25. Even the eyebrow wax that I got was more expensive. I'm not sure if that's just the prices in San Antonio for getting your nails done or waxing or if it was just this salon having high prices. read more