Call me crazy but the spicy ultimate crunch on the ferry is one of my favourite chicken burgers,…read moreand I eat a lot of chicken burgers. Maybe it's the destination that makes it good, maybe it's that you're usually travelling with family, who knows? The ferry it's self although sometimes annoying to drive on, has been improved lots by the reservation system! Walk on has never been a problem ever. Ferries are nice inside for the amount of traffic they see and perfectly fine for a hour and a half boat ride. Some complain lots about the ferries for some reason? Book in advance and show up 30 minutes before the sailing and it'll be a much more pleasant experience!

BC Ferries has a great outdoor area for dogs as well as an indoor space. Figg loved her boat…read moreride!!! They have cages but if you want to leave your dog i suppose you should bring a padlock.

Incompetent, ignorant, unsafe, selfish, and careless bus driver tried running me off the road and…read morealmost into divider. BC Transit needs to hire competent and safe drivers.

What on earth is wrong with the handyDART hold system…read more This horrible robot comes on every five seconds telling you to hold. It's almost seems intentionally cruel. If you have an issue, the handyDART GM will reply to emails with condescending unhelpful scorn. What happened to this place? Drivers are still pleasant and professional. New call takers seem to lack training. When I book rides for my Grandma none of them know how to book by appointment time. How on earth could that be left out of training. A place that was never perfect, has gone down hill even more. Very disappointing.

Doesn't answer the phone or reply to booming requests. Super weird that they're so highly rated!read more

After a terrible experience with Blue Bird Taxi, we discovered the best service in Victoria! Not…read moreonly are the rates reasonable, but the cabs are spacious! After an amazing morning ride with Clayton, we set up several more pickups throughout the day! Our group of 5 rode comfortably all day. A+ for amazing service, Uptown! I hope you are able to grow your fleet a bit more

Very courteous driver especially as my pickup time was 4am. I found the app very useful and could…read moresee who my driver was and the car they were driving. The app allows you to see where your cab is coming from. The car was extremely clean and the driver ( sorry at 4, I couldn't even remember my own name) was respectful and wore a mask. I highly recommend this service.

One of there drivers caused an accident and then yelled at me when he came out of the car. After…read morethat he refused to give his insurance. Will never use this cab company after seeing the kind of drivers they hire.

Booked a tour with this company to visit Butchart Gardens last Summer in 2019 while visiting the…read morecity of Victoria on a 1 day stop on a cruise ship They have a small booth in front of the Empress Hotel to reserve tours and to be picked up by their buses. We waited for over an hour on the street for their tour bus to come pick us up and were reassured it was "coming soon". After 1 hour we gave up and asked for a refund and wasted time standing around waiting for nothing. They said their tour bus broke down, but we later found out this company went to pick up and take care of cruise ship booked tours. Bottom line is they will simply drop you or leave you stranded if more lucrative or more profitable tours come their way...Buyer beware.

REVIEWER #18…read more Visiting Victoria? Want to head to Butchart Gardens or the Butterfly Garden without renting a car? If you answered yes to all of these questions then CVS tours is definitely the way to go! Super easy, convenient and no driving necessary- for you atleast. I was looking into tour buses that will take me to Butchart Gardens as I was visiting Victoria for two days. I came across CVS Tours on the website: Viator as an option. For less than $55 you get a ride to and from Butchart Gardens, as well as entry in. Can't beat that, right? The buses pick you up right in front of the Empress Hotel, which is located on Government Street, right downtown! They advise you to arrive 10 minutes before your departure time to check in and receive your tickets. I love that the bus that are double decker! It makes the ride so much more fun and interesting as you're able to see the view from up high. Once you get to your destination, the buses drop you off right in the front. You're able to venture out on your own and the buses leave from the destination upon every hour of the hour. The last bus leaves Butchart Gardens at 5 p.m. The ride to The Butchart Gardens was great! The buses are very comfortable and doesn't seem to fill up quickly. During the ride, the drivers usually provide history and helpful information about the Gardens. For the price that you pay and the comfortable seats on the bus, it definitely makes the pricing all worth it! I would for sure recommend that you book through CVS if you plan to visit Butchart Gardens!

This is a gem to stay at. The hotel staff are wonderful. Rooms are bright and airy. We love how…read moreclose it is to everything downtown.

**"Unacceptable Hygiene and Pest Issues - Bed Bug and Serious Rodent Concerns"**…read more I stayed at Hotel Rialto in early July, and my experience was both disturbing and disappointing. On the first morning, I woke up with unexplained bug bites. Since I was only staying for two nights and had never experienced bites like this before, I didn't report it to the front desk at the time. After returning home, I discovered bed bugs in my luggage. I captured one, had it tested, and confirmed it was indeed a bed bug. The bites I experienced during my stay strongly suggest that the infestation originated from the hotel. I emailed the hotel's manager, Victoria, who did respond promptly by hiring a pest control company to do an inspection. While the inspection didn't find any bed bugs, what it did reveal was far more concerning. The pest control company discovered oranges under the counter attracting odorous house ants and potentially mice. They also found mice droppings and a nest just outside the dry storage area. In the dry storage/elevator room, they noted panko crumbs and a bag of flour sitting out. While these items haven't been compromised yet, it's only a matter of time, given the presence of mice droppings on all the shelves. Most alarming was the discovery involving the curtains in the lounge on the Douglas Street side. Both sides of the curtains had been chewed, and nests were found inside them. The pest control company indicated that this problem has likely been ongoing for more than a year, given the amount of sebum from the mice fur on the floor beneath the curtains. Apparently, these curtains haven't been opened in years, making them an undisturbed haven for rodents. The pest control company flagged this situation as urgent, yet it's unclear what steps, if any, have been taken to resolve it. I now regret not reporting the bites earlier, but I was genuinely unaware of what they were at the time. I have photos of the bites and a lab report confirming the presence of bed bugs, which I'm willing to share to warn other travelers. While I appreciate Victoria's prompt response in hiring a pest control company, the issues uncovered during the inspection are simply unacceptable. These conditions point to serious ongoing hygiene and maintenance failures that no reputable hotel should have. Guests deserve a clean, safe environment, and I strongly urge management to take immediate action to address these critical concerns and take care of customers when they do have an issue.

Jaafar picked us up at the cruise terminal and took us on a wonderful tour of the city. He was…read moreknowledgeable and super friendly. He took photos of us at various landmarks. He knew all the places to stop, including one for picking up Nanaimo Bars. We couldn't have found a better tour of the city. Thank you, Jaafar!

we reserved a van to take us to the airport. after it did not show I called and was told that the…read morevan may not show up for hours as they were serving others in a different part of town. the operator was rude and did not care this may mean we could miss our plane. Terrible service. Reservations mean nothing and the dispatcher was rude. Never use this company.

Beautiful little terminal shared with Harbour Air. Comfy indoor seating and heated outdoor area…read more Complementary coffee, tea, and a few snacks. On the water, in between The Flying Otter and Red fish Blue fish.

I've never been on a seaplane so I was understandably nervous. BUT IT WAS AWESOME!…read more The staff was very friendly and super helpful with the exception of one reservation agent we dealt with but she transferred us to someone who was much more helpful and kind. He made an awesome suggestion for the hotel we stayed in. Our pilot was super nice and very patient with us since we wanted to take a million pictures in front of the plane The flight itself was so smooth I actually prefer it to commercial flights. If you want to take a quick weekend trip to Victoria BC then you should totally fly Kenmore Air. It's much quicker then the clipper and honestly not that much more expensive.

This company is so friendly, professional, accommodating, and prompt. First, Mark is the owner and…read morewas super quick in responding to our texts. He was so kind and accommodating with unexpected changes to our schedule. Terry was our driver as well and was so friendly and provided helpful tips for our visit. We used them for airport pick up and drop off and for a ride to/from Butchart Gardens/the Butterfly Garden and our hotel. They showed up early each time. We rode in a limo and two SUVs, and all were modern and clean. The prices were fair and reasonable for black car service. We will definitely use them again the next time we visit. Thank you Mark and Terry for making our trip so easy and lovely!

I've been stuck in a remote area of Vancouver Island attempting to make my way to Victoria during…read morewhat has been described as the biggest snow storm in 20 years. Everything is shut down and the roads are not plowed. Mark at Knight Limousine has been amazing. He has been flexible, understanding, reliable, and very professional. He also has all wheel vehicles to ensure safety! I highly recommend this service!