I have to say how excited I was to see such a cool little place pop up in my home turf! I went in to B Boutique in person and asked several questions about what products they used and the qualifications of the technicians. After chatting with the owner I made an appointment to get my eyelashes filled and was pumped that they fit me in within a couple days. I myself am a freelance lash extensionist ,and esthetician and find it very important to find someone exceptionally skilled because I am a walking advertisement for my services. They use the Extreme Lash products which is the best quality, and their pricing is very reasonable. My usual eyelash lady is unavailable for then next month and I was in need of a fill so I figured I would give it a shot!
While I waited for my Lash Tech I browsed around the makeup, lotion, and accessories and was pretty happy. She came out to get me and brought me into the room which was cute and cheerfully decorated, but I didn't like how you could hear everything that was going on in the store including the phone ringing continuously. She informed me in advance that she had some extenuating circumstance that she had to get up in the middle and take care of at some point during the appointment. I understand that these things happen but as a lash extensionist I felt disappointed because I never get to be the client and I just wanted the full experience for once. She had to get up a couple times and another employee came in the room and asked her a few questions throughout the course of the appointment. I felt like she was too busy to focus on her service a little too chaotic .
During the appointment I was comfortable but also sort of perplexed that she didn't ask me any of the questions I would ask my first time clients like, "what type of shape do you like? Do you have any allergies? what types of thicknesses, or curl do you like?" She did ask me what lengths I use, but seemed somewhat uninterested in really giving me a custom experience. She assumed I like what I have now and just went with it, which was unfortunate because I was looking to change the shape.
When I was done with the appointment I loved how they looked! She did a really nice job. I did lose one or two the first night which I knew was normal but over the next few hours I realized that I was having an issue with the right eye and when I shut my eye tightly they were poking me, they became more uncomfortable. I honestly abided by all the rules not showering for 24 hours and not getting them wet for a couple of days afterwards but was extremely upset that they started falling off at a ridiculous rate! I'm talking 6-10 lashes each day. By the 4th day after I had no lashes in the inner quarter of the right eye and hardly in the outer corner. This is NOT normal so I politely called them at this point and I spoke to a nice lady and explained my concerns. She said "Let me talk to the girl who did them and she will call you right back, she is finishing up with a client now" I hung up and did not receive a call all day, all night....Hmmmm Ok. So The next morning I called again during their business hours and got the voice mail...I left a polite message. Nothing.. Nothing all day, all night and now its the third day after I called and nothing... I have given up.
This is so incredibly disappointing on all levels to me. B Boutique is a cute space and I believe the girls are very good at what they do (all respect to them) but clearly they don't value their clients. If I ever got a client that called me with the same issues, you better believe I am returning their call the same day, I am there with them problem solving and doing whatever I can to make sure they are 100% happy with the results. Each client needs to feel like they are the only client I have when i am talking to them or doing a service on them. Yes I am INSANELY busy with my business, Yes, my phone will ring 10 times during a service but its on silent and I am dedicated to my clients and will always put them first. All I wanted was a simple call back to address my issues, I don't want anything for free, I am not looking to badmouth anyone. If they had done this, my review quite possibly could have been 4 or 5 stars. I would recommend to them to get it together a little more, hire a receptionist and actually answer the phone and to keep the focus on customer service.
...I wish I could just do my own lashes :( read more
