I been very hesitant to write a review on this company because I feel so stupid that we my husband and I were taken advantage of by this company and that we allow it to happened to us. We though we were being smart in hiring a license contractor and this would not happened to us. However, when I saw that they have closed their previous RZ Remodeling yelp page that had bad reviews and open this one. I felt it was time because they are going to do it to someone else. See pictures attached showing the same license contractor number. Same webpage just change address and phone number. We hired RZ Remodeling for a Patio Cover/Balcony and a new construction sliding door (note we didn't know the difference between a retrofit sliding door and new construction) but now we know. Ron Zizov was our point of contact and the person who represented RZ Remodeling as the CEO we hired to do the job. We didn't have money to start the project so he referred two finance companies to us which sent the money to RZ Remodeling directly. We signed the contract on 5/13/2023 project didn't start until October/November of 2023. The project finish around July/August of 2024. When the project finish we were not happy but again we felt it was our fault for going into contract with him and RZ Remodeling. On 2/13/2025 It rain hard for a couple of days. I contacted Ron and Cynthia (office manager) to let them know that water was coming into our walls and the patio cover was leaking through (see some pictures attached). I told them I was worry the water going inside our walls would turn into mold. On 02/20/2025, Ron send Miguel and Ellie to our home to see how they can fix the leaks and reported back to Ron. Miguel reported back to Ron informing him that the Patio Cover and Balcony needed to be redone. That it was not safe and who ever did the job it was really bad and unsafe. Ron accused me of wanting a new Patio Cover/Balcony and that was not under warranty that he was only going to fix the leaks. Note: the whole project was not waterproof including the new sliding door. Miguel has never returned to our home since then.
March 4, 2025 - A worker named Jeroin came to do a temporary fix to the leaks because rain was in the forecast. The sealer that he put on our Balcony damage the tiles and didn't stop the leaks. I have text from Cynthia stating this was only a temporary fix. I also have video that shows after the temporary fix our patio was still leaking. May 1, 2025 - Ron send Jimmy to see the Patio Cover and Balcony and Jimmy explain to us in detail how he would fix it and that he was going to explain that to Ron. Jimmy explained to my husband and I, all the defects that our Patio Cover and Balcony have. Ex. the wood beam that they installed against the house to support the structure was on top of the stucco and it was missing the flush to prevent water leakage. Also, it has 2 bolts every two feet to support the weight of the structure but the bottom bolts are loose not attached to the house and the top bolts are tilted down to reach the beam of the house. That is the reason it is not safe to have more than maybe 2 people on the balcony. He also showed us two metal brackets that support the cross beam at the end of the balcony, they installed those brackets backwards and they used the wrong screws to secure it. The balcony tile is damaged and cannot be saved. He also mentions that for an outside structure they should have used red wood instead of pine wood to avoid the wood expending and damaging the structure. The railing installed on the balcony was installed on top of the tile which cracked the tile and caused water to leak through. In addition, before installing the tile on the balcony they should have added some type of sealer such as hot mop to avoid leakage. The wood installed on top of the Balcony railing is also untreated wood and is cracking and damaged in less than a year. The same with the metal stairs and railing, they are rusty because they were not treated with the right paint against rain. The patio ceiling is bowing. Our patio ceiling has lighting and wires running through it. Which can cause an electrical shortage and even start a fire if the leaks are not fix. Jimmy was supposed to start working on our Patio Cover and Balcony on May 17, 2025. He never showed up. On Tuesday May 20, 2025, Ron called my husband and said he couldn't get a hold of Jimmy, to please give him another day to locate Jimmy and that is the last time we had any contact with Ron at RZ Remodeling.
May 2025 - After being told by Miguel and Jimmy that our Patio Cover and Balcony was not done right and unsafe. I decided to go to the Building and Safety in Santa Clarita, to find out what our rights were. The clerk told me that the City Permit was filed but then canceled months after. I left the building crying and feeling hopeless. As of today still no contact from anyone at RZ Remodeling. After doing a lot of research I have file 3 complaints on this. read more