IF YOU READ ONE REVIEW, READ THIS ONE: I recently hired Rex to do a small kitchen bump-out (less than 50 SF), and a number of related structural enhancements and upgrades to my house. I'm writing this review because I selected Rex based largely on their Yelp reviews, as well as the fact that their price was right about in the middle of 5 bids. The timeline of 30 days to complete the work was also consistent with the other bids, so I hired them for the work.
Alex and Isaac are both very nice guys, but neither one appears to know how to run a business or a construction project. There appeared to be very serious cash flow issues, as well as a complete lack of effort or skill to properly manage or oversee the work.
The 30 day timeline stretched into OVER FIVE MONTHS of excuses, failed inspections, re-work, re-work, and more re-work. I don't think any element of the work that Rex was done once and done right. Everything was touched by multiple hands multiple times. The best way I can describe the experience is that it was as if every day Rex was seeing the construction plans for the very first time. At the beginning of the project there was some staffing consistency (although not enough manpower), but toward the end of the project there was a real struggle to send the same guys consistently, or to send guys that were skilled at the tasks at hand, and perhaps most importantly, there was NO ONE guiding this work or acting as a proper foreman on a day-to-day basis.
There were several frustrations but here's a few to paint the picture:
Rex was contracted to install 2 skylights in the kitchen. The guy who installed them boasted to me that he watched a YouTube video the night before to learn how to do it. Needless to say the installation didn't go well; the rough openings for the skylights are too small to allow me to install proper finish trimwork and still operate the skylight. I also had to hire a roofer as Rex said that the roof work wasn't included, despite there being no mention of this in the contract. (um, okay) At this point I didn't want Rex touching another thing, especially something viewed from the street. I hired a roofer to the tune of $745.
During shear wall installation, Rex mindlessly cut some supports to the stairs that run along the outside of my house. The stairs were literally starting to fall off the house as a result of their error. They never acknowledged this until I pointed out this being a safety issue and they "fixed" it by nailing rough lumber onto the sides and propping the stairs up with some pieces of rubble. (See photos)
Rex maintained 2 very large piles of construction debris (one in the front of the house, one in the back) for the entirety of the project. The construction workers would throw everything in there, including their lunch waste. By the end of five months it was a wonderful ecosystem thriving with squirrels, rodents and those little lizzards. When Rex was finally done with their Scope of Work and removed the garbage, I pointed out to the worker that there was still a large piece of debris. A little while later everything looked like it had been removed, so I paid the guy the final payment. When I walked out there later it turned out that the worker just dragged the garbage into some bushes further down my hill. Seems like a very fitting end to a very frustrating long process.
I could go on and on but will sum up with one word: avoid!
The first posting of this review was taken down. The other reviews are phony, there's no way they're real. good luck. read more