Conversation #1: I called them because the condo association for my mother's condo uses this…read morecompany. My mother is a hoarder and when the tech Bruce went out it was wall to wall stuff. I called and talked with Bruce and had to argue and yell at him to get him to email me the prep sheets to get the condo ready for a heat treatment to kill bed bugs. Several times he said "I don't think the prep sheets will help" and "I don't do prep work". I managed to argue him into emailing the prep sheets which I then sent to the vendor cleaning out the condo. Bruce has quite the ego on him, and wanted to be at the condo telling the cleaning crew what they needed to do. Conversation #2: I called Rose Pest and again got Bruce. He must have recognized me based on my mother's address. He told me we could have a nice conversation or he would hang up on me if I was going to yell at him. Well, he was/is the one being fing unprofessional. So in this conversation, his ego again thought he should be at the condo telling the cleaning crew what to do. I told him his company could go out there in 5 or 6 days to look at the condo to see if it was ready for a heat treatment. He doesn't want to talk to my elderly mother. "I'm going to tell her, and then she tells someone else?" "Yes, her children, we talk to her. You can write it down on a piece of paper. She'll have the prep sheets and you can go over them with her." Bottom line, he is still focused on the hoard he saw and that it will never be removed for him to go in with large heat machines and fans to do a treatment. He finally said "Why are you so focused on the prep sheets?" I told him "I had to argue and yell at you to get the prep sheets. That was not good, not good." Then he says: "In a normal living situation they would be relevant." So if I say that in 5 days it should be a normal living situation, his ego doesn't hear it? How unprofessional! Reluctant to share prep sheets with a client! To repeatedly say "I don't do prep work" then in 2nd conversation, say "Oh I do prep work. If more prep work needs to be done I can do a quote". OMG! Fing amazing! So I tell him if more prep work needs to be done, he can give my mother a quote. Clean your home like you're moving out before hiring this company for a heat treatment. I hope you don't get Bruce.

From the owner: At Rose Pest Solutions, we take pride in our rich history as the nation’s oldest pest management…read morecompany, originally founded as Rose Rat Exterminator Co. by Solomon Rose in 1860 in Cincinnati. Solomon was a pioneer in pest control, creating innovative products like a phosphorous paste and spray gun. We expanded significantly from the 1950s through the 1980s, acquiring several companies and unifying under the Rose name in 2004. Now led by the Ives family, we are dedicated to maintaining a reputation for professionalism and exceptional service to our clients. Our Home Service program offers year-round protection against common household pests, giving homeowners peace of mind.

Staff scheduled and no showed four times. It took contacts with better business bureau to attempt…read moreTo get the work completed. This has gone on for months, we had to pay as they turned the claim over to collections and the work still isn't completed. Very frustrating as now they won't even return calls to complete the work. No one seems to be responsible and managers never return calls. I would give them Less than a one star.

Unfortunately, I'm not sure I've ever recommended a vendor less. If you have a choice of vendors…read morefor your pest control needs, I would suggest looking elsewhere. My frustrations are largely with the way this business is organized from a management, communication, and customer service perspective. No specific grievances against the technician or even individual reps. I placed a work order for my condo unit through my HOA, and this is the partner vendor. There has been evidence of rodents in our top floor unit attic (droppings) so was looking for service to remediate. Was able to get an appointment scheduled quickly after the work order was placed. Great! Had a confirmed time window of 8am-noon. I made arrangements to be out of work and at the home during this time period so someone could let the technician in and talk about the job as needed. The time comes and goes, and the technician is a no show. I give the vendor a call to check in to see if there was still someone coming, which routes me to a generic customer service rep, and the best they can do for me is take down a message and request a callback. No one calls and I have to leave. I get an email around 4 or 5pm noting that someone stopped by around 2pm but wasn't able to complete the service because no one was there. No phones calls or attempts to reach me to let me know they were running behind, a new ETA, or even when they arrived and weren't able to get in. A bit frustrating, but I was able to get the service scheduled for a week later. Same confirmed time window of 8am-noon, same situation of making arrangements to be there, same no call no show experience... And I had requested a call to let me know when they were on the way as well this time. Again, many hours later I got an email saying someone had stopped by around 2:45pm. Rescheduled again... for two more weeks out... this time someone does show up, and at that point informs me they don't have ladders anymore so he can't go up to our attic, which was clearly the issue noted in the work order. The worst part of the experience was just that there was no way to reach someone directly to sort things out with the missed appointments. Any call will go to a different rep and all they can do is take a message, put a note on the account, and request a callback. Not one time did I actually get a callback as requested. I only was called in response to emails with the HOA and vendor. These calls came from computer created numbers that you couldn't call back.

Great service, friendly guy who came out, reasonable price, yellow jackets stayed at bay. Only…read morereason why not 5 stars is because I was quoted a higher price at Warren number than Berkley. I felt it was because I divulged a Detroit address. I asked for price up front second call to Berkley. Hummmm.

Kathy in the office was very responsive and helpful in scheduling a prompt appointment. Joe was…read morevery thorough and professional in providing rodent and bug removal applications. If you have a pest problem, give them a call. They're very good!

I have an elderly friend who needed special assistance getting rid of bedbugs. I live clear across…read morethe country, so I had to investigate companies online. How fortunate I was to contact GREEN TITAN! They were extremely helpful - they got there immediately and reviewed the situation, took photos, and relayed information back to me. They even took the time to help me locate the building manager in Ohio. You can't beat their customer service - I highly recommend their work for their professionalism and price!

So we had bed bugs, we called a couple other companies but Green Titan actually answered AND…read moreAnthony was out the next day and earlier than the time I expected him for the inspection. He was very polite and professional. Later that day I spoke with Barrett, who was just as incredible as Anthony, to schedule our heat treatment. Everything was explained to us and they have been amazing at being there to help us through this frustrating situation. I would HIGHLY recommend Green Titan and would DEFINITELY call them if we had this problem in the future.

Great service from Cody, he came out quick and was easy to work with and professional. Kept me…read moreinformed and took care of my issue! I'd give five stars but the receptionist wasn't on top of things. She put me on hold for an eternity, hung up on me and then gave Cody the wrong information so that he had to come out twice.

WARNING - DO YOUR RESEARCH BEFORE HIRING CRITTER CONTROL…read more We had an extremely disappointing experience with a critter control company and I would NOT recommend them. We hired them for a woodpecker and raccoon issue at our home. The service was: - Very poor communication - Significant delays despite repeated follow-ups After signing a contract and paying a substantial amount, it took over a week just to install a few repellents over a wide area . Scheduling was unreliable--appointments were promised but repeatedly missed. Phone calls followed by empty promises but no delivery. This week alone: * Told they'd come Monday didn't show * Called Tuesday promised Wednesday/Thursday * Today is Friday still no show Meanwhile, the problem has worsened, and we now have more damage than when we started. What's most frustrating: we suggested solutions (like reflective streamers that had worked before), but they dismissed them. When you pay $$$ prices, you expect professionalism, communication, and results. We received none. If you're dealing with wildlife issues, please look into other companies and read reviews carefully before committing.

The best. Oh my gosh...so knowledgeable. Bill is awesome and was able to help me so much! So…read moretrustworthy as well! He spent time talking to me and gave me solutions!

Scott came out to our house today! He was punctual, listened to my concerns, gave me his…read morerecommendations, and was super friendly! I highly recommend Presidio. They were very competitively priced and didn't try to oversell me, which is some thing I really appreciate. I have signed up for them to come back in the spring and continue servicing us!

We use this company for work. (We have 4 stores)…read moreAll the employees that have come out, are really friendly and do a great job!! I only have good things to say about Elite!

I have used other pest control companies before I called to complain because they came out and…read moresprayed on a windy day and also never informed me of a time. They wrote on my bill NO ISSUES to report the whole reason I called is because I have 2 wasp nest..the owner WAS RUDE TO ME AND STARTED YELLING told me he would NOT come out and respray ...I WILL NEVER USE THEM AGAIN AND YOU SHOULDNT EITHER..they don't care about their customers AT ALL..!!!!!i only have them a star because I wanted this posted!!!!!

Made time to come immediately as we had a major ant infestation!!!! The ants are gone and very…read morereasonable!!!! My new go to for bug issues....

Great service , knows his job and does a fantastic job. Show the problem and attacks it if your not…read morehappy let them know .