Josh is always very helpful for us! I am not a very good do it yourself person and his suggestions…read moreoften help me to be able to fix minor issues around our home! Thank you Vicksburg Do it Best Hardware So close and so much less frustrating than dealing with big box stores where it is nearly impossible these days to even find someone to help out?

This place is the rock that keeps the whole town together! Honest, kind and knowledgeable. Been…read moregoing there for many years. Never been disappointed

This hardware store saved my day!!! Thank you so much Dick for helping me not only pick the right…read moretool I needed but also swap out the piece in my equipment. It didn't take long but it was a tedious task and he probably saw my anxiety and did not leaving me hanging!!!!! Thank you times a million. I do not live in this state but if I'm ever in the area for work I will patronize you guys when I can. Make sure you say hi to Nelly when you visit.

We love the convenience of having this place in cycling distance of our house, particularly as they…read moreb carry lots of useful items for boaters (we purchased our stainless dock from there, for example). Today, I spotted in their sign that they had free 2020 calendars available, which was incredibly useful as I needed a few blank calendars for a few different projects. If you need any extra desktop/wall calendar with some lovely images, stop in soon -- they still had dozens on my late January visit.

They have everything you need and a lot of things you didn't know you needed. Outstanding staff…read more Very knowledgeable people and extremely helpful. I always stop here first. Selection and value are second to none. Support the locals first.

Adams Hardware is my one stop shop for all of my plumbing, electrical, hand tool, power tool, lawn…read moreand garden, cleaning, grilling .....  The list could go on forever.  When I walk in, they greet me at the door, ask if they can help me , and show me where the item is.  And they have a store cat that normally sits up by the register keeping tab on the comings & goings of everyone walking through the door. I never feel stupid asking them questions or bringing in an empty box, like I did yesterday, looking for a filter for my humidifier. The staff is friendly and always willing to help. Small town hardware stores have had it rough in the recent years, but I hope Adams will be here for a long time. We need places like this that take care of their customers and their community.

Super helpful staff. I wish they had a better selection sometimes for types of bulbs (didn't carry…read morethe size ) but gave me some options . Glad I didnt have to order them. Everyone is super nice, you just want to buy something.

It's kind of like a big box store but with the home town flavor. The store is clean and tidy, and…read morethey typically have what you're after for a home repair. They are slightly more expensive than a big box, but the convenience of them outweighs the long trip into town. The staff is typically friendly, but occasionally, there is a crabby old guy that seems to have better things to do than help you find that elusive part. I will always come here though, because I support small business!

They treat you like family at this locally managed, independent, True Value. While the store is…read moresmall, it seems like they carry everything. We stopped by to pick up a few items in prep for the upcoming snow storm. And, I picked up some bird (squirrel) food for my feathered friends. Prices are great and they send coupons if your on their mailing list of preferred customers. The staff is unbelievably helpful. We talked to the clerk about snow blowers and he educated us about the different horse powers and motorized verses battery pack models. If they don't have something, they will order it for you. And they offer repair services on some equipment (such as lawn mowers). The parking lot is easy in and out. The staff will help you carry stuff to the car.

The young man who helped me today could really use some customer service training. I got the…read moredistinct impression that he felt he was doing me a favor by speaking to me. So I recommend that if you want to get customers away from the "big box" stores do some customer service training . Because I certainly won't be back. I've had much much better customer service and prices at both Menards and Ace Hardware.

I was just in Neil's hardware in Mattawan, Mi. While I've been a loyal customer for years now, I…read moreprobably will not go in there again. The employee did not have a mask on nor did he have one at the ready (around his neck to pull up). I mentioned that he didn't have a mask on just casually. He said it's not the law and he isn't sick. I just shook my head and said no more. Shame on you who owns this store and doesn't mandate mask wearing among your employees while customers are adhering to the governor's mandate. Now I will drive farther to get what I need. No problem!! A disappointed (former) customer.

Very knowledgeable staff. Super friendly and helpful. Love supporting local stores and keeping our…read moremoney in the community.

They refused to accept a return from another Ace Hardware. The items had all packaging and not…read moreused. I even had the receipt and they were recorded on my rewards plan. Unacceptable

Mr. MVP and I had to visit Ace Hardware on Saturday morning because someone tried to break into our…read morehouse on Wednesday night. Three of our screens were cut (and a large window was broken) and the police officer who responded to our call suggested that we take the screens to Ace Hardware to have them replaced. I had called ahead on Friday and asked about screen replacement and was given prices - FYI a regular sized window screen is about $7 for a replacement and $14 for a replacement with heavy duty screen. Our windows are gigantic so they were four times that amount. Not a big deal. The older gentleman who first helped us with our screens let us know that the screen guy would not be in until noon so we would have to leave our screens and come back - no problem. We left our name and number and asked for help finding some locks. He guided us to the right place and offered his advice on which lock he thought might work for our needs. He seemed like he had a little bit of knowledge about a lot of stuff. He offered us popcorn, which we had to turn down and then he had to go help another customer. We then wanted to look at security lights. When we turned the corner we found another employee - again another older gentleman - who we asked to help us find security flood lights. He seemed very confident when he guided us all the way across the store and pointed down on a shelf at Christmas tree lights. This gentleman was obviously confused. Mr. MVP clarified that we needed flood lights for the garage and he paused and started walking in the same direction we had just came from, only this time very slowly. We took a small tour of the store, pausing multiple times before we came to rest in front of indoor ceiling lights. Thankfully, Mr. MVP noticed the flood lights around the corner from where we were standing and politely pointed them out to me like I was the one who was walking around aimlessly. We thanked our tour guide and shopped the rest of Ace Hardware on our own. I still think that gentleman is lost somewhere looking for lights. This Ace Hardware is clean and very well stocked. They have everything - tools, paint, hardware and even some clothing. There is a lot of stuff for the home and all the improvements we all need to do. Their prices were very reasonable too. We purchased a four set of locks and double checked the price on Amazon. Amazon had the same set for just 50 cents more and because we like to support local businesses we thought that was a good deal. We will hopefully get our screens back on Monday (there was a sizing issue with the windows being too big and the screen material being too small) and if we need something in the future we know we have another nice hardware store in our area.

My type of hardware / appliance store. My vacuum sweeper broke and instead of ordering online or…read moregoing into a big box store, I stopped at Warner Supply in Paw Paw. I found exactly what I was looking for (something for pet hair). I told the guy who pointed me to where the sweepers were that I would take that one. He took the one of the shelf. When I said "oh, it doesn't come in a box" and he said, "we always put one together so you don't have to when you get home". How cool is that. I didn't have to deal with reading instructions, recycling the cardboard box, etc. I rolled my new sweeper out the door, drove home, and the vacuum (a Hoover) worked like a charm. I've also had the same experience there with my dehumidifier and a refrigerator. Easy shopping, stress free (no pushy sales people), and supporting small business!

Very helpful staff. Large selection of products. Great place to shop. I go there almost weekly…read moreand they help me to locate what I need so I am in and out in a flash.

I've been going here for several years and have been beyond satisfied with their selection and…read morecustomer service. I've been to a number of hardware stores in the Van Buren/Kalamazoo County area and I can say this is the best.

Friendly service, great advice, this business always saves me time and money on projectsread more

Former employee of The Home Depot for over 4 years…read more I would describe it as: amazing when its good, when its bad, look for a new job. This company allows employees to have money taken from their paychecks and endangers them to the point of almost death. TLDR - Management is too cowardly and will get someone injured or killed because they won't have an open conversation with troublesome employees, and theyd rather sweep everything under the rug and pretend nothing is happening and praying it wont. Management has ignored multiple emails, meetings they even agreed to. So they know money has been taken from employees, that our lives have been endangered. They DO NOT CARE. Management is either ALLOWED, or TOLD to lie, without consequence. Long version. Fat trimmed. When I got hired I was told within 2 years of being "okay" at my job, I should be expecting to be earning around 100k. This was a complete lie. The TRUTH.....is that ONE associate, ONE year earned that. This was told to myself and about a dozen others. When I alerted his boss of this discrepency, nothing happened. While I was in training in the field, the gentleman that trained me straight up tried to sell me meth on the clock but also partook himself. I alerted this to the boss that told me my pay expectation, nothing happened. When nothing happened I went to his boss, nothing happened. LUCKILY, for several years and MOST of my time here I had good bosses, so a few years went by. My managers started dropping because they were done dealing with the guy that did nothing, because all the work was shoved on them because the guy that promised people a crazy amount of pay and protected a meth user and dealer was and frankly still is, useless and more bad for this company than not. Now that all good managements gone(or inaccessable to me), lets get to the sad part that I HOPE.....someone big enough in the food chain will look into this, because a small pile of spoiled appled will ruin more if they are not trimmed. I got my SEVENTH boss early 2024. For perfect context, I had 2 broken feet(on top of a lot of general chronic pain), requested a lighter work load (was denied), requested to only have at MOST 8 hour shifts (3-4 days a week were over 9) I was covering a 150 MILE RADIUS, because we do not hire skilled, or reliable people when we are in a crunch, just someone with a pulse. I was written up once in my 4 years prior to this 7th boss due to a person in texas purposely putting gap in my schedule which was not discussed or agreed on as I was there to do as much as possible. (this was when texas had the nasty ice storm a few years bad, I was there for about a month helping) In less than a singular year I was written up 3, technically 4 times if you count my firing. Lets go over those. My first write up has no information or details due to my manager. So I will neither take that as is or defend myself. Two, due to my manager simply not having a conversation with not just A store associate,THE ONLY ONE, that has had guns pointed in my face. Because I called the associate out in the reschedule for that they need to pay more attention, go over with customers the correct information to avoid these issues. I was written up. Third. I had recently moved within 2 weeks. I was going to an area about 120 miles round trip away, thats well over an hours drive. A customer had unfortunately gotten called into work and my boss had texted me before I had even woken up which he knew. asking me if I was willing to push my workday back to accommodate the customer. This was originally posed as a QUESTION, or...an OPTION. I had called the customer and explained I had to be back in town before 5pm and I was unable to start my day roughly 6 hours later than normal. She understood this and rescheduled without issue. I had a 1 on 1 meeting with my boss that morning anyways. I was told that wasn't an option, even though it was worded as one. I was then written up, and what irks me the most is I told him, I had responsibilities I had to be in town for, because if I clock in at 8:30AM, My shift should be DONE bye 4:30, he apparently didn't know that, even though it was in a text message,crazy how managers get to lie to write you up. My fourth write up was because my boss is either a pathological liar, had a vendetta or there is just something wrong in his electric meatball. Someone was not doing thier job and I simply told him I was not going to do someone elses work when they can do it themselves, they are capable, and thats also POLICY AND PROTOCOL. It is crazy that this massive company protects meth dealers, management that gives you false information about your pay, lies to you (this guy still works here), pathological liars, management that doesn't do their job/lies to employees. Management(at least mine) was allowed to continuously lie or leave out VERY IMPORTANT details to negatively impact others and the management(bosses) above did not care when you told.

Please be careful using a Gift Card at this location. I used a Gift card at the Pro Desk to make a…read morepurchase. I had a sizeable balance left on my gift card after the purchase. I went back to use the Gift Card 2 wks later to make a purchase and my gift card was wiped clean. The balance on my gift card was taken and not sure how that could have happened. I just hope the customer service will issue a refund for the missing balance or issue me a store credit for the balanced that was scammed after they research what possibly happened. At this point, if you use a gift card please used the full amount and DO NOT LEAVE A BALANCE ON THE GIFT CARD.