When I got in an accident last month, I had no idea what I was going to do. Luckily, the accident…read morewasn't my fault, but that meant I still needed to deal with insurance companies. Jay and his son, Jay, guided me through the whole process, which I greatly appreciated! It was clear from the beginning that he has been doing this for awhile (39 years) and knew what he was talking about. He knew exactly what my rights were, and how I should manage the insurance company. I cannot imagine how someone could have been of more help. I strongly recommend working with Jay if this is your first accident (or even if it's not). He is a great guy, tells it as it is, and is very friendly. If the unfortunate day comes where I am in another accident, I won't waste a second looking for another shop, and go straight to Jay's!

I really appreciate this shop! I called because my dad couldn't get the key to turn in the ignition…read moreand was calling to see if he does site visits. He doesn't, but advised me to try turning the wheel while turning the key before getting the tow -- and it did, in fact, fix the issue. He only needed to know the make and model of the car. If we do need a car repair, I'm going to insist my dad go here. Smart, kind, ethical place!

Well I've been there three times and every one is very friendly and helpful…read more This seems to be a garage like the old days. I'm 71 and was there. It is a working style so everyone chips in. Be patient. They are all good men. We were not able to fix every little thing but they are so fair on the charges and rates I'm extremely impressed. Highly recommend

I went to Midas on Farmington Ave Bristol to address my issues with my 2015 Ford Edge SEL. They…read morequoted me a outrages amount to repairs. I went to Rick's. they quoted me almost HALF of what Midas wanted to charge me. Staff was very professional and took in my car within a week and car runs like a dream. Highly advise people to go there and get your car repaired and service. I will go back to get my car serviced in the future.

I came in to get my battery swapped. (My husband bought the new battery and jumped my old battery…read moreso I could drive it to the shop.) Took about 45 minutes (not sure how many other customers were they servicing at the same time, but it seemed quiet. I arrived around 9:20am, I paid by 10am and was in my car driving away by 10:20am. A bunch of other customers came in around 9:30-9:45am. The waiting area is large and comfortable, with lots of different seating options (various chairs with arm rests, comfy chairs, benches, a couch, ottoman, etc ) complete with a coffee station (Cafe Bustelo) & chocolates. There is a television where they play Netflix, feels like someone's living room. They also have a play area for children (lots of different toys good for infants and toddlers), a small table and a chalkboard. Perfect for keeping young children occupied for a lengthy wait if necessary- which was helpful as I had my 2.5 year old with me and she had a great time playing with the toys. I paid $60 for the swap, which was $20 more than I was quoted at some other places but honestly the convenience of the waiting area was well worth it. They checked to make sure that it wasn't my alternator causing any issues. They were very nice. I would come back again (but hopefully I don't need to!)

Walked in for an oil change. A few months later, my car was dead…read more I brought my 2009 MINI Cooper, with only about 70,000 miles, to this shop for a routine oil change. Instead, I fell into the trap of agreeing to additional repairs, which are documented in the invoice I've attached. What followed was months of mechanical problems, frustration, additional repairs, and ultimately a vehicle that no longer runs. After the initial repair, I began experiencing problems that had never existed before. I returned to the shop to have the issues addressed, but the vehicle was subsequently returned to me without sufficient engine oil, raising serious concerns about potential engine damage. From that point forward, it was one problem after another: low oil pressure warnings, strange engine noises, additional mechanical failures, and more money spent trying to figure out what had gone wrong. Eventually, the engine gave out completely. My MINI Cooper, with relatively low mileage, is now worthless as a functioning vehicle. I cannot definitively prove that every subsequent failure was caused by this shop's work, but given the timing, the condition in which the vehicle was returned to me, and everything that followed, I have serious concerns about the quality of the repairs performed. I'm attaching the repair invoice so prospective customers can see exactly what I was charged for and draw their own conclusions. I walked in expecting a simple oil change. A few months later, I was left without transportation and facing the financial loss of my car. Please be extremely careful about who you trust with your vehicle, and if I were you, I would not trust this place.

Excellent service and trustworthy ownership. I bought a Honda here, and before selling it to me,…read morethe owner took the time to ensure it was thoroughly serviced. It drives like it's brand new. The team is also incredibly friendly and well-informed. I strongly recommend this auto shop for any repair or maintenance needs.

I brought my car in about a month ago and have heard no progress being made whatsoever. I'd rather…read morebe told "this may be outside of our knowledge," so we could have saved both parties time. In the month my car has been "being worked on" their mechanics reached out to me once. I call every other day and have my car's problems reiterated to me and then get told "I'll reach back out to you before the end of the day," just to hear from no one and repeat the process the next time I call. I'm sure they're some nice guys but if they just don't have the ability to do the job it's way easier on both parties to just say that instead of keeping someone in the dark.

I recently visited Hamelin & Sons for my car's emission inspection…read more The staff was friendly and professional. The waiting area was clean and the service was quick. As I was sitting in the waiting area, I overheard several conversations of customers calling, and the staff was very cordial. I would be confident bringing my car back here for further service.

Very honest, prompt, friendly, and reliable service. I recommend Hemelin & Sons to all my friends &…read morefamily.

As usual, they did a great job! Meineke refused to honor the warranty on my power steering unit. My…read moresteering wheel would freeze up on the highway. It would only unlock if I gave it the gas but, lately, before I brought it into Frank's, it was even binding when I gave it the gas. It was scary! Dan found that the problem was with the main serpentine belt and replaced it instead of my power steering pump so, apparently, that was the problem. I'm not just writing this because we are cousins through marriage to the Kucharsky family but, because I really do believe it.

Best service station for all our cars needs in our household in the over the years.Originally the…read morefather and now the sons have taken care of everything from oil changes, brakes, to bearings. They are fast, gets it fixed right the first time everytime,and repair just what you need without ever taking advantage of the customer with excessive repairs. I am extremely grateful for their honesty and ability to keep our cars going. Last time saved me a $800 by referring me to other local garages for a low cost welding job to fix a part, rather than charge for an entire exhaust system that was rusted on but still functional. On top of it all they are extremely pleasant and polite.The brothers have an integrity that is hard to come by today carrying on a family business with pride. I wish all business were like this. Update on 1/31/19: new Yelp algorithm software hides reviews in unrecommended if the reviewers don't write enough reviews for Yelp.

Went to Frank for a few services I thought I needed. Frank called me back and explained that these…read moreservices were not recommended nor necesary at this time. I new I needed an Oxyegen sensor and went online to price the part. I was horrified. Frank was able to get the part, install and fix it for 20% less than I could find just the part online. Frank is super honest as most other shops would have hosed me and claimed doing the unnecessary work. Everyone of my personal and company vehicles will go to Frank without question for anything needed large or small!

Frank installed a new rear axle seal, bearing, and new rear brakes. His communication with me from…read morestart to finish was excellent. He will not advise you to fix something unless it's necessary. Integrity Auto has outstanding reviews for a reason. I highly recommend contacting Frank for his knowledge, integrity, and fair prices.

Thank you Miguel and Kareem they took care of my leaking tire which all my tires are done here and…read morewill always be done here!

I had two brand-new rear tires installed on my Hyundai Elantra at VIP Tires in Waterbury, CT, on…read moreSunday. By Tuesday, both tires were completely flat, and Valvoline's equipment couldn't even register the PSI. I had unknowingly driven the car for two days, including to work, putting myself at unnecessary risk of a tire-related accident. I brought my car to VIP in Londonderry, NH, where Allison and the installer were extremely thorough and professional. They explained that the valves should have been inspected and tested as part of the installation and quality-control process and quickly corrected the problem. I appreciate that Joe at the Waterbury location apologized when I called, but I feel this situation should have been taken much more seriously. Driving two days and then potentially 2 1/2 hours home with improperly installed new tires could have resulted in a serious accident. I hope VIP Waterbury reviews its installation and quality-control procedures to make sure this doesn't happen to another customer.

I've been taking my cars here for over six years. John and his crew are fantastic…read more I've never had any issues, they've never tried to sell me anything unnecessary and give me an honest opinion and never making me feel pressured. The price is very fair and the value of knowing it was done right is even better. I can't recommend this shop enough to everyone. Whether it's an oil change, brakes or a compressor (my most recent visit) - they do right by their customers.

I brought my car for a repair after the holidays. Kim and John were both incredibly helpful and…read morekind! They didn't try to sell me extra services. They were fast, honest, and actually were able to save me money. I was very thankful. I highly recommend them and will go back if I ever need anything repaired again!

We have been going to Cliff's for a few years now. We have found him to be completely honest,…read morecompetent, reliable, and reasonable...everything you'd want in a mechanic. He is highly recommended. H. and P. W.

Cliff is one of the most honest and best mechanics i have ever had. He is a straight shooter,…read morefriendly and genuine. I am so glad I found him. I know I will be using his services for years to come.