So today I go in looking for outside furniture, ETC. So I'm politely greeted and helped a kind man…read morehelped me out so then when I saw they didn't have what I was quite looking for. I decide to briefly browse down the tool isle. So then A lady ask "can we help you find anything?" I responded yeah he helped me but I'm still looking." Then she snaps back at me and says "Well we're about to close!!!" Who pissed In your cereal?!!!Customer service swas not valued or appreciated by her at all!!! Why did you even let me in the door if you were so close to closing?!!! There was a kid right by the door like he was a bouncer. You guys think you're the cops or something!!! Just wow!!! I WILL NOT be back to this location!!! But thank you to the man who let me look at the lawn chairs they had available that were not yet on the floor.

Great hardware store. Nice selection, friendly and helpful staff. There is always someone right…read morethere ready and willing to help! We've never encountered a problem, if there is a specific item we are looking for that they don't carry, they haven't had a problem making a special order for us. They care about their customers, 10/10 would recommend.

This hardware store may look small. But they certainty have everything! The staff was very…read morefriendly. It is a one stop shop for anything missing, tool rentals, and even dog treats.

From the owner: Small town True Value Hardwareread more

I called my local store to check on availability . The young man who answered the phone didn't…read morehave a clue when I ask about hardware cloth - so I ask about chicken wire and he said no we don't have that either. They do have both because i looked at some several months ago - sad- so ill go somewhere else to shop.

First, I find out that you cannot use your "rebate" for online orders which is terrible; then I…read moreplace an order and there is a processing fee which again is ridiculous; then I send aninquiry as to what happens if I dont pick up an order and the person just cancels it and still keeps the processing fee Terrible customer service......

I purchased countertop material and a kitchen sink from Menards West Wichita, Ks. I used as an…read moreinstaller referenced and displayed at that store of and by a Jarom Reeves, dba JRConstruction. After he quit working at my residence, I tried on multiple occasions in contacting him for a receipt of the work he had done and answers to issues I had regarding his installation work, he was not responding. I also approached the Menards store in person on multiple trips since they still were in contact with him and continued and continue to display him as a referenced installer in their cabinet/appliance department (as of July 30, 2025). Finally, I received an email from that Menards store claiming 'you (implying me) made racist statements.... that we wasn't responding to you due to this' (Menards use of improper English noted). This was a general statement of claims of 'racist statements' on the Menards electronic domain (email), and by a Menards employee apparently on their time clock at the time of the dissemination of that email. I immediately, the next day, asked them in detail what exactly I said were 'racist statements'? I have also asked their corporate office in Wisconsin specifically in detail what I said were these statements. As of today, there has been no response to my request of the accused claims against me. On July 30, 2025, I went to that Menards store to ask in person, the manager of what in 'detail' I said were 'racist statements'. The acting manager at that time was a 'Darrell' , as Justin Wetter (the current manager) was apparently not there. 'Darrell' used the same excuse that Wetter made in his email to me, that it was made by a person no longer at Menards. 'Darrell' said he would have to end the conversation, that it was a legal issue. He wrote down my email and phone number. Either he did not pursue (probably not surprisingly, as indicated by his demeanor to me) or their legal department is refusing to reply, as I have not received the requested detail to date of what I was accused of making. Since Menards still has (as of July 30, 2025) a business relationship (i.e. has him displayed as a reference installer in their cabinet/appliance area) with Reeves (dba JR Construction Co), it is presumed they are currently in contact with him (as the email indicated he is presumed to have been the one making the general claim that I made racist statements). And, Menards is/was an accomplice by delaying the response/no response to me, as they indicated in their email (in the attached) 'that we wasn't responding to you due to this' . Their reasoning for no reply for my request of the detail of racist statements they claimed I made is that the manager that initiated that email is no longer with Menards. Regardless of which Menards employee spread claims accusing me of making racist statements, it was a Menards employee, not on his or her personal time. The burden is on Menards to produce the detail I am requesting as they initiated this general claim of me making 'racist statements', otherwise Menards is making (via that email to me) false claims that is defamatory towards me. It is also important to note I took the installer, Jarom Reeves (dba JR Construction) to Sedgwick County, KS small claims court in January 2025 regarding his defective installation work. I was awarded a summary judgement against Reeves. The judgement became delinquent. I had to seek garnishment, it was paid I am presuming by him and not received by me until June 2025. I write this with regret, as I had put trust in Menards and their business relationship(s) in spending my hard earned money. I now will only visit them and buy only their sale items (minimal margins, if any). I hope other members of the public will take heed to my disappointment and not be victims of disrespect and defamatory treatment by this Menards store and now as evidenced by no response from their corporate legal department, Menards in general.

I have shopped her 3-4 times and they have been really nice. I have always been asked if I needed…read moreany help and have no complaints.