I was really happy with the service I received from Keene's Cleaners. Kelli was very friendly,…read morecourteous and professional. I would highly recommend their services. They provide washing, and folding, as well as dry cleaning, and they did an excellent job with my clothes. In my opinion, this is one of the best laundry/dry cleaning services I've ever used, and they are less expensive than others.

I was in dire need of a consistent dry cleaners in Macon and asked a friend for suggestions…read more Keene's off of Forsyth Road was a place I had passed before, but had not given much thought to until my friend mentioned it. The building is some sort of old restaurant with a drive through and outdoor patio. It seems that the building has served the purpose of a cleaners for some time now. The group of individuals operating Keene's is awesome! I've been in three times and each interaction has been pleasant. I had a tuxedo, suit, and two shirts dry cleaned here over the course of a week. They were ready for pickup within a day or two each time and the prices were very reasonable for the work being done. I will continue to go to Keene's for all of my dry cleaning needs!

OK location, if you live on that side of town like me. The only downside is they send all clothes…read moreto another location to be serviced and then send back to this store which adds time to completion. But good service, staff is young and tend to be "just there" so don't expect too much from them!

Literally the worst dry cleaning EVER. The lady was rude and unhelpful... didn't convey the time to…read morepick up correctly... and my clothes came back with not a SINGLE stain removed... and smelling like CURRY! They did not smell like curry before!!!!!!! So I am furious and disgusted... NEVER EVER EVER USE!!!!!!

I need a few clothes there before but one thing I had I had a a cranberry shirt dress shirt and I…read moredidn't open it till about in my closet. I didn't open it about a year after then and then I noticed it's on the collar. I don't know what happened, but I'm a call. It was a lot of it was dim. It was the same color and a collar so I couldn't wear it. No kind of way and I figured well that's what I get. I had so many years but I've never know looked at it but they did all the other clothes fine but that right there was a no-no so I would never go to him again if I had did it earlier I would've in front of them. See if I knew earlier that you did cleaners I would have took a picture of that put it on right here, but too late now.

Good on color clothing; however HORRIBLE on whites! They did a botched job on all my whites…read moredresses. The last one I decided to take the one they messed up to Dixie on Pio NoNo and they saved my garment. Yeah Dixie you have earned my business

I took my sweater in to be dry cleaned. When I picked it up, I immediately noticed it had shrunk to…read moreabout half its original size. I was advised to return when Jennifer, the owner, was available. I came back the following morning and, instead of a greeting, was met with, "What's the problem?" I explained that my sweater had been shrunk. Jennifer quickly became defensive and stated that they followed the care label, which instructed washing in cold water. I clarified that I had specifically requested dry cleaning. She responded that they always follow the care label. I confirmed with her that they prioritize the label over the customer's request, and she agreed. I pointed out that if they had followed my request, the responsibility would have been mine if something went wrong. However, in this case, they chose not to follow my instructions. When I asked how she intended to resolve the issue, she asked what I wanted. I requested reimbursement to replace the sweater with a comparable item. She refused and stated the only compensation she would offer was ten times the cost of the cleaning, which she described as generous. She compared the situation to a car accident, saying that if she damaged a vehicle, she would not pay its full value. Ultimately, I felt I had no choice but to accept her offer. For a $200 cashmere-blend sweater, I received $70. As she handed me the check, I noted that she had not once apologized. I shared that a simple apology would have gone a long way. She then attempted to apologize, but by that point, it felt insincere. Reflecting afterward, while the label may indicate washing in cold water, it is widely understood that cashmere or wool garments should not be machine dried. A mistake was clearly made, but it was not acknowledged.

I witnessed the rudest, most hostile response to a customer today. The staff was very pleasant and…read moretried to resolve the issue, but when the customer asked to speak with the manager he came out for two seconds, pointed a finger at the customer and was borderline abusive in his manner and words. I have heard of his odd and excessively hostile behavior before, but since he stays in the back, I have never witnessed it. The woman he was yelling at was elderly and thought she had been quoted a lesser price- she may have been mistaken, however, he never tried to ask her about it. He just yelled and retreated. The poor customer was embarrassed and did not have enough money to pay. He had no compassion. I will not be going back. ( I was in from out of town helping my elderly dad with his dry cleaning.)

I had high hopes for this service after speaking to the owner. We discussed what we needed and were…read moreassured that it could be done the same day. 3 and a half hours after they scheduled a pick up with us they finally arrived and we gave them extra money because we had 3 extra bags of clothes to be washed. Mind you, during our initial conversation, we discussed prices and services and the amount of clothes to be washed. Once they picked up our clothes the drop off time changed to the next day, which wasn't a problem because of the size of our order. Our scheduled drop off time was 4pm, which came and went. At 6pm we called to check the status of our clothes and were told that they were almost done and our last load had just gone into the dryer. At 8pm we reached out again to see what was the holdup and were told that they were in traffic. Finally, at 10:25pm our clothes arrived and were less than satisfactory. Not to mention, they charged us an extra $125 for our clothes which totaled out to a whopping $300!!! For $300 you would think that our clothes would have been done exceptionally well! Well it wasn't. Our clothes still smell sour, some of them had color damage, and there was even rust on brand new under garments. I'm very dissatisfied with this service and very sad that it turned out this way. Please do better. Then you respond with lies....

From the owner: Hello! My name is Paradise and it is a pleasure to meet you. With five years of specialized…read moreexperience in cleaning Airbnb mansions in Lizella, GA, I bring a wealth of expertise to ensure your property shines. My skills extend to large homes, post-event cleanups for parties, weddings, family gatherings, and even concerts—no mess is too daunting for me. Are we pet-friendly? Absolutely! I guarantee meticulous and thorough cleaning of every nook and cranny, or there’s no charge. Your satisfaction is my top priority. My commitment to excellence is driven by an eye for detail that borders on obsessive—it's my secret to success! I look forward to the opportunity to provide you with impeccable cleaning services.

Staff is friendly and I haven't had a problem with them loosing anything. Shirt collars need some…read moreadditional attention. Got a dress shirt back that had been ripped down the right front. Since it was 2 or 3 years old I didn't ask for them to pay for it, just credit me the $2.00 on the next load of shirts (which I had under my arm). Owner initially refused to do so.

She is a magnificent seamstress. Very professional alterations and very fast service.read more

The hours are not consistent. The door does not actually match their operating hours…read more The quality of work is not consistent. I often get clothes back just as dirty as I brought them in - even when I point out stains. I once had alterations done and they did a good job very quick. It was a last minute rush request and the woman was so nice to work with me and made sure I had my dress back in time for a formal event out of time. It was a two day turn around and I truly appreciate that. But I am often underwhelmed and disappointed with the appearance of my drycleaning when I get my clothes back. I try to stick to only bringing in those items with no stains but that defeats the purpose