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    Gem Cleaners and Laundry

    5.0 (1 review)

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    4 years ago

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    Dixie Cleaners - Burgundy blouse (back), now faded, has lint, and pulled threads

    Dixie Cleaners

    (2 reviews)

    DO NOT RECOMMEND! After dropping off my items on 1/21/26, Dixie Cleaners on Pio Nono damaged almost…read moreall my professional clothes (added new stains, covered items in lint, pulled threads, faded colors) and did not remove basic makeup (foundation) marks. They refused to reimburse me after I paid over $150 in cash UPFRONT. When I returned to discuss this issue, the owner was extremely rude without provocation, raised her voice, and demanded to see my phone to ensure I was not recording our interaction. She continuously tried to end the conversation, saying that I was "wasting her time" with my concerns. Employees relayed an inaccurate version of events to her, making me out to be a confrontational and ungracious customer after I gently expressed my dissatisfaction with their service. While she eventually offered a $50 store credit, it was inadequate given the damage caused, and I had no confidence in them after the way this situation was handled. This was my first dry cleaning experience and I am astonished. As a Christian establishment in the community for over 70 years, the lack of professionalism and accountability is unacceptable.

    This establishment has a practice of charging for dry cleaning, when the service you asked for was…read moresimple wash and dry. My bill for washing a few raggedy work shirts from Walmart was $64 dollars when the price to wash then in a normal washing machine like I asked would havevbeen about $10 dollars. I've checked around and I have found several othr people in the srea who have fallen victim to this scam. They pretend to have misunderstood what you asked for but in the end they force you to pay for their mistake. Further research has shown that the company is in decline so this is obviously an effort to save the business. The owner has resorted to schemes instead of just good old hard work to save her business. In fact she was not even available for comment on weekends, leaving her low-paid workers with minimal communication skills to handle the situation which they did poorly. I left a message but the owner seems to be ignoring my complaint. They also slipped in extra charges claiming "cat or dog hair" which they do automatically if they find out you have a pet, so don't admit to having a pet to them. My clothes could not have had pet hair because they are kept at my work warehouse and never go near my house. They just thought they could get away with an extra charge. Dishonest and unscrupulous people here. Avoid at all cost.

    Gem Cleaners and Laundry - laundryservices - Updated May 2026

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