Milan was the only good part of this experience and should be commended for his work and…read moreprofessionalism. He did the best he could to make our dive enjoyable. The equipment here is in terrible condition, they rent tanks, rather than servicing and supplying their own, and I had to go through 3 tanks on my first dive to find one that sealed. They do not provide a save-a-dive kit aboard the boat, nor do they even carry simple o-rings to replace the ones on the tanks, despite it being obvious that this is a regular issue. While I had my own wetsuit, no one else in the dive group did, and the ones they provided all had large holes on the shoulders and legs. They did not have enough fins, and tried to give a brand new diver a set of fins that would have surely fallen off the minute he got into the water. I was told that there were *just* enough weights, something that they should have in plentiful supply, but the instructor had to give me two from his own BCD so that I had enough. Worst of all, the pressure gauges did not read correctly, and the incorrect information displayed on the gauge caused me to completely run out of air at depth without warning. Another couple in the group had to share air, on the way to the decompression stop, again because of a false reading on his gauge. The boat captain and crewman did the bare minimum to assist, and seemed bothered by any request to hand items down to you. I have used 2 other dive shops that have show professionalism and customer service that put this location to shame. I will never use any of the ProDive shops based on my experience this trip. Follow up: A representative from Pro Dive reached out to me and said they are working to get new equipment for this location. I also received a full refund for both my dives.

Several disappointing aspects of this place. First, is the disorganization. I emailed to sign up…read morefor the AOW class weeks in advance. I figured they would have opened the book portion online to review before we got there, but no. When we got there the manager, Coliman, interrupted the girl at the front to tell us that the instructor (who was standing next to us) would not review the material with us all at once that we needed to go off and return when we had answered all the questions. Next, wreck diving was the only reason I chose this dive shop to the Advanced Open Water class. I informed the liason when I made the reservation this. She knew the days I was going to be there. When we got there, it was posted that wreck diving was only on Wednesdays. We arrived on Thursday. The only good part of the class was the instructor Sergio. He was relaxed and helpful. My BCD and equipment had issues but he was trying really hard to help me. I wanted to try to still my own Regulator with their BCD but the manager Coliman said it was a "policy" they could not put my equipment on theirs. I had to pay for their rental. Their equipment was frayed, and regulator dragged. This manager , Coliman, made this vacation dive much harder than it had to be. I was not allowed to take my camera on the dives since it was a class and I missed being able to take pictures of the sea turtles and octopus. We elected to go the Cenotes (fun dive to them) and we had a tech diver instructor, Kim, who was very good, I liked her a lot. She was frank and I liked that about her instructing style. I learned a lot from her. I had to make up a dive since my equipment failed and pay for it. I will not go through this dive shop in the future.

I have nothing but amazing things to say about our experience with Dive Aventuras. We booked an all…read moreinclusive package with them that included a stay at Hotel Catalonia, 3 days of ocean diving, 1 day of diving in a cenote and a whale shark snorkeling excursion. Everything was perfect. We saw dozens of whale sharks (I counted 42 from the bow of the boat), and had an incredible time diving with Nils and Cesar. They took great care of us, and it felt like we were diving with good friends by the end of the week. I also added on my AOW certification for a small fee which was fun and easy to accomplish. It's not often that I want to go back to one place (there are so many places I haven't been on my list!!) but I hope we can return to dive again with Dive Aventuras soon!

Had an absolutlely wonderful experience with Dive Aventuras. We booked an all-inclusive package…read morewith them and they provided transportation to and from the hotel, ocean & cenote dives, and we had the most incredible experience snorkling with whale sharks. Nils, Mandy, Cesar and the rest of the staff were extremely knowledgeable. Equipment was well-maintained and the dives felt very individualized and weren't over-crowded. They totally took care of us! I would 100% dive with them again!

Absolutely stunning open cenote. It's one of those places that make you take a step back and admire…read morenature and all of its beauty. It was pretty busy when we went, but there's plenty of space all around. You can tell the people who work here really care about the preservation of this space and wanted to take care of it. The guide was very nice and made sure we knew all of the safety precautions before getting in. There are a few entry points and areas to jump in. We left our stuff laying around and it was very safe. Definitely have snorkels ready so you can see all of the beautiful fish. Try and find the blue lobster!

Great price and generous conversion rate here. The Cenote is beatiful and not too busy the two…read moretimes i've been. The cliff jumping is also a huge plus.

Great Cenote! But please keep in mind that their are mosquitoes... a lot of them.. big ones…read more.. The cenotes themselves are beautiful! The water is... refreshing.. many opportunities for great photos... keep in mind that you cannot wear bug spray or sunscreen as it it harmful to the fish in the Cenote. They will ask you to rinse your body prior to entering the Cenote.. bring an underwater camera as the pictures are soooo beautiful underwater.. I recommend bringing snorkel gear because it is a site to see underwater. Enjoy!!

WOW! Amazing experience at a good price! $20usd gets you access to three centotes with two of them…read moreswimmable. The water was warm enough to swim in during December and the caves are astounding! Nice service and NO HIKE, the cenotes are 100 foot from reception. The best experience I had in the region!

So, we wanted to do an open water discovery dive, but the weather wasn't cooperating. I saw Planet…read moreScuba's office and decided to investigate what a cenote dive was. After Manuel explained it to us, it seemed a good option to try out. (A Cenote, pronounced say-no-tay is akin to an underwater river dive, fresh water vs. salt water) Manuel's instructions and patience with us were exemplary. After never having dived before, I was able to complete the entire tour of the cenote and thoroughly enjoyed the experience. Manuel stayed right with me and made sure I was okay for the entire dive. It was over too soon! If you are going to Puerto Aventuras or even Playa Del Carmen, do yourself a favor and check this out. You will be very glad you did! Thanks again, Manuel!

From the owner: Planet Scuba Mexico is a professional owner-run scuba center and offers three main activities:…read moreRecreational Scuba diving & courses, Technical diving & courses and professional Cavern & Cave Development Programs. Compared to many of our competitors, we concentrate on a few selected activities. This allows us to fully dedicate ourselves to the products & services we offer without having to cut corners in customer safety & service. All programs are conducted in house by us personally. No matter if you are a single diver or travelling in a group, we ensure you have a great time with us! We use brand new & frequently serviced state-of-the-art Cressi scuba equipment for our recreational divers and high-end Hollis tech gear for all technical and cave divers. We hold the official dealership for both brands. All our staff are proven professionals with a long track record in customer safety & service and love what they do. All our tours and courses are customized to your needs. The way we do things sets us apart from many others in the area. Our daily tours take you to all the Cenotes between Puerto Aventuras and Tulum. All trips have a maximum of 4 divers to 1 guide and we make sure that all divers within a group have similar dive experience. All Cenotes tours include 2 dives on two different dive sites, each dive running at about 55min. Between the dives we serve a light snack. Tours usually start at 8:00am and return between 2:00-3:00pm. Please contact us for more information.

I booked the Chichen Itza Deluxe Tour with The Custom Tour for my group of 12. We traveled during…read moreThanksgiving week 2021. Our group comprised of three families with adults, teens, and young children. It was all of our first times traveling to Cancun so I wanted to find a private tour for my large group. Booking with them through their website was easy and they were very quick to communicate via email. Leading up to the tour, we had some travel delays, but after updating Rod and their team of our situation, they were very accommodating. Kat was our guide and Pepe was our driver. Kat was informative during our guided walk of Chichen Itza and also accommodating of our last minute concerns and needs. Pepe was a great driver and got us to our destinations swiftly and safely. Marveling at the ruins at Chichen Itza and learning more about the history of Mayan culture and the way life might have been like at the time was very interesting. Kat took photos during our entire tour and later shared them via Google. A plus for our group as we LOVE photos. On our way to Cenote Samaal, we requested a stop for some fresh coconut water. They were quick to find a vendor on the side of the road. Pepe also got out and helped cut the coconuts for the 12 of us. Very impressed with his initiative and helpfulness. The coconuts were so refreshing after walking around in the sun at Chichen Itza! Admission, locker access, life jackets, and lunch were provided for us at Cenote Samaal. Everyone in our group enjoyed swimming in the cenote. The lunch buffet was a favorite among the adults in our group as we got to get a taste of Yucatan cuisine. There was something for everyone on this tour and I would highly recommend this company to anyone traveling to Cancun and wanting to get more than just a tour of Chichen Itza, but an experience of what the Yucatan area has to offer. We will definitely be touring with them again when we're back for our next Cancun adventure!

What an amazing trip with Limbert and Luis. My wife is not…read morea confident snorkeller but with help from Luis and Limbert she went out into quite a rough sea to see the turtles and then snorkelled over some deep water in the cenote/caves. We both thoroughly enjoyed the half day trip and would recommend it to anyone. Limbert was a very knowledgeable guide and told us a lot about the history of Mexico on the drive down. Both were quite close to Playa Del Carmen/ Playacar so the longest drive was around thirty minutes. I got some great photos and at the end of the trip we were sent a Google Drive of the photos that Limbert had taken.

No words to describe the beauty of the cenotes. We were really happy with the day and our guide…read moreLuis. He was informative and was able to make our drive interesting with the history of the area, while we made our way to the cenotes. Enrique, our driver, was with the van while we had our adventures. It was great to be able to put our things in the van, instead of getting locker. We felt very well taken care of. We were provided with everything we needed, except for the towels, and they have some fun wicking towels for sale if you need them or want a cool souvenir. This is the best way to experience the area, hands down.

Arturo and Cristina were great tour guides! They tailored our cenote experience based on the fact…read morethat we had a group with mixed swimming abilities so we visited cenotes that had no moving currents. As one of our group who can't swim, I was very grateful for that! I was able to participate to my comfort level. Water was provided in the van and the lunch at Juanita restaurant was light, but satisfying and delicious after all the activity. Extra info: Life jackets are required and provided, but if you don't fit a standard size XL life jacket you may want to bring your own. There's not a ton of walking but you will be on a lot of uneven natural surfaces. I recommend swim shoes with grip as the bottom of the cenotes is very rocky, and flip flops are easy to lose balance on on the stairs.

I hate writing bad reviews but these guys were not honest about the day's conditions…read more We booked the catamaran through our hotel, Barceló Maya and an event there organized by CID. We were sold "Sail[ing] from Puerto Aventuras to the second largest coral reef system in the world on a luxury 65-foot catamaran. Swim among hundreds of tropical fish species, turtles, whale sharks, and fabulous coral reefs on this guided snorkeling adventure. While you swim, a meal will be prepared on board. Enjoy an exquisite lobster or New York strip steak with a full open bar including mixed drinks, beer, margaritas, soda and purified water." The last few days had been windy and the seas very rough. That morning was no different. We decided to at least check in at the lobby and see what the plan was. At that point, even if the vendor didn't cancel, we considered eating the cost of the excursion and staying safe and happy at the hotel. Weather is unpredictable but especially so in the tropics. At the lobby, we were informed that the boat would still go out but snorkeling was a 50-50 chance. I'm an avid diver and I adore sailing so I was hoping at least a boat ride was still possible, if not snorkeling. We risked it, erring on the side of adventure. About 15 minutes later, upon exiting the shuttle, we were immediately informed that the boat would NOT be going out NOR would snorkeling be an option. The plan was, instead, to take us to a small bay in the harbor and let us swim. They'd open up the bar early in hopes that everyone drank too much to care. I cared. I find it highly unlikely that information about conditions changed since we left the hotel. No doubt our activities coordinator at Barceló had been misinformed to ensure the cruise wasn't cancelled. I felt duped. If I had known this info upfront, we would have just opted to stay at the hotel. No big deal. What we were sold: A catamaran ride and snorkeling adventure. What we got: A stationary booze cruise. The boat never opened a sail. They ran out of wine and other drinks. And we were stuck there FOR FOUR HOURS. We made do with what we could but the whole smoke and mirrors show was hard to swallow. What should have been the icing on the cake (lunch, bar and water slide) felt like an expensive 4-hour jail. Let me put it this way: When the crew announced that we were finally headed back to the dock, the entire boat cheered or exclaimed, "Thank god." So I wasn't the only one who felt duped.

We were taken out on a absolute terribly windy day. People were sick everywhere on the boat, so…read moredon't worry about trying to drink alcohol. They took us to the snorkeling place and then said it was to windy!! Surprise, surprise. Then they take you back in a cove and let you swim for a few minutes. We had a perfect vacation so far and this just ruined the trip. I understand they can't control that weather but then cancel the tour instead of just stealing our money!!

If you go, don't bother putting on any sunscreen because you will need to thoroughly shower so you…read moredon't contaminate the Cenote and help keep the fish & nature alive. It cost $10 to go in. They have a few different cenotes but the biggest one is all the way to the end. One side is very deep, and the other is a bit shallower. I recommend taking water shoes there are lots of rocks that are very slippery. On the deeper end they have an area where you can jump down from a high area. We did jump it was fun. The water on the deeper end is so clear and beautiful and I recommend going to the caves on that side as well if you know how to swim. Also bring googles so you can look under the water and see the beautiful clear water and the fish down there.

First vacation of 2023 I went to Mexico and has the chance to check out this cenote! It's a pretty…read morecool place to swim. I believe it was $9 a person for entry which does not include any life jackets. HIGHLY RECOMMEND bringing water shoes. It was super hard to walk in the cenotes due to very slippery rocks and algae. I think they also had water shoes for purchase if you didn't bring one. It was quite crowded when we got there in the afternoon. They will ask you to rinse your body before getting in. They have an area where you can rinse off. There are several areas where you can swim and some of them are shallower than others where you can just chill and dip your feet in. The crowded area had a cliff where you can jump off from. Lots of people were forming lines to jump. There's also fishes in the water and you can even see by just standing. Overall it was a cool place to check out.