So let me say this, if you get pierced by Izzy, you're good. If you want to get pierced here, make sure it's with him. If you get pierced by the owner, don't do it. I went in on a day they were doing deals on piercings and she pierced my Tragus. I could tell she was struggling with the back of the piercing and she had to ask for another one but finally got it to stay put. MIND YOU, I got my tragus pierced on my right ear and I already had my left Tragus pierced yearrrrrs ago by a different guy at a different place. So I know how to take care and wash and clean it. Few weeks later, after cleaning it, not laying on it, doing what I know to do, it's completely crusted in blood and my ear has LITERALLY grown over the front, or so it looks. I end up going to CareNow, they couldn't get it. Doc tells me to call this place and ask if they can remove it. So I call and the owner Sylvia answer, this is the one who pierced me, and says yes they can and it's going to be $20. I drive from The Colony to this place and of course Sylvia isn't there. The apprentice is and of course I fill out the form and pay the $20 and she, another employee who is a woman and is a tattoo artist there, myself and my mom go back in the room and they close the door. She takes a look at it and immediately asks me where did I get it done at? I said here during the deal. And she asks who did it? I said Sylvia, and the woman looks at the other woman (the shorter woman tattoo artist there that has the stitch tattoo displayed) and clearly says she fucked up. My mom who was with me says ya think? She put the back on too tight and it caused this. And the woman says yes it's on wayyyyy too tight and no amount of cleaning or anything was going to save it. The other woman (tattoo artist) was filming the removing process and the apprentice was struggling to get the piercing out it was that stuck and that swollen. She asked the smaller woman to stop filming it bc she was going to need her help to get this sob out. It took two woman, TWO WOMAN, numbing cream and my mom literally helping me hold my head still to get that damn piercing out. I had to go on antibiotics bc the infection was SO bad. Luckily I only have a minor scar but that's bc I know how to minimize any scar that's not bc of her. And btw no they didn't give me my $20 back. I called and asked to speak to Sylvia about it bc the woman who was the apprentice at the time said for me to call back and talk to Sylvia about it bc this infection wasn't bc I didn't clean it or anything she said the back was on SO tight the back was embedded into the back of my Tragus, THAT bad. Allowed no breathing room for swelling which is natural for a piercing. So thanks to this careless woman I will never get a piercing again. And a few months prior I had gotten my nose pierced here by Izzy and was FINE but bc I had to go on antibiotics and it was a new piercing, I ended up having to take that out too due to complications. So thanks a lot! Someone who is so careless and doesn't care about people and is just money hungry and it shows. It's disgusting tbh. And I'm not so hard headed that not every piercing is going to work out, I get it 100% but when not only the apprentice, but the other worker there see it and say that's the piercers fault, and you as the pierced and the owner don't do anything to rectify the situation, that's bad business. It was a $25 piercing like I said I got it during the deal, and I paid $20 to get it removed, bc you put the back on too tight. She should've done the right thing and rectify the situation during the multiple times I reached out days after I got the piercing out. I would've given 5 stars even tho the piercing didn't work out bc that would've shown me she's not all about money and that she cares. You live & learn. read more