This review is about my experience with this company Aug 2024…read more
I met this young company when my Safeco Insurance flew a drone over my 2 story house and then cancelled my insurance (which was really cheap, and in a high risk fire area that no other insurance company would touch, no wonder!) . Reason for cancellation is "Moss/Algae/Mold/Lichens on roof tile". Insurance said it was a fire hazard.
Safeco also cancelled within a week apart another house I own that is a rental in Moreno Valley, from drone photo. That reason was for "missing tiles and tree branches on the roof", which was true. I have since gotten a brand new roof last week, and my trees were all trimmed away from the roof, Safeco DID take me back. That premium was less than half of Farmers that I moved from. Farmers no longer writes the policy that I had when I was with them (Commercial) for that house, and they left California, too.
After I got the two cancellation letters from Safeco, I saw on the 6:00 San Diego news, about insurance companies flying drones over houses and cancelling them for "dirt on their roofs", which they featured one lady who went to another company, and another owner who did the repairs and I think, got reinstated. But the news story featured only Safeco Home Owners that got cancelled, and no other insurance company was mentioned in the story !!!!
I got Weathershield Roofing Services name from the manufacturer of the very special roof material that my house had to have (due to previous soil settlement and extensive foundation repairs), called Decra Metal Roofing shingles, which is crumbled stone coated steel shingles, as thin as a cookie sheet. See Decra.com
Decra Manuf located in Corona gave me Weathershield's name, along with another company, the only two in San Diego that took classes to become a Decra approved vendor. The other company didn't follow through with bid.
Lisa (the wife of Josue) used to work in Property and Casualty for various insurance agencies for 5 years, so she really knows about what the insurer wants.
After the employees pressure washed my roof, Safeco was not happy with the results. Lisa only took far away drone photos, not close up photos to submit to Safeco. So the employees went back to clean again. Josue (owner with his wife Lisa), Alex (employee age 18 who doesn't speak English), and another employee Rene are the most conscientious workers who deliver DONE RIGHT and clean results.
Lisa still submitted far away drone photos. Safeco wanted close up photos, taken while the workers are standing on the roof.
The reason why I am giving this company only 2 stars, is solely because of Lisa herself. After I paid $2500 in full for the job that they did, Lisa refused to send her men back on the roof to take close up pictures, so insurance would reinstate my house.
The only picture she had was of her men while they were still cleaning the roof and the roof was dirty because they weren't done yet. When I asked her to send me pictures of the roof all clean that were not her far away drone photo, Lisa got so mad and frustrated and irritated and fed up in her tone of voice. Her behavior was so out of proportion to the situation at hand, that she was no longer answering my emails or phone calls.
Lisa abandoned me so I could not get reinstated by my insurance company because she was not submitting the photos they wanted close up. So I had to get another company to go to my house and take those photos. He submitted them to the insurance company not Lisa. Lisa abandoned me. It was only because there's other company took the photos that Safeco was requiring to reinstate my insurance. The photo that Lisa submitted is the drone photo of this blue roof "Before and After cleaning" in the collection of photos attached to this company's Yelp profile. I tried to post that photo here, below, but Yelp said it was not compatible format (says zip drive).
In other words, for some reason Lisa did the work to clean my roof, but she refused to take close up photos that insurance required to resinstate my insurance. She got so MAD at the request and abandoned me.
If it were not for another Decra roofer who went to my house to take the photos for free, my insurance would not have been reinstated, even though Weathershield did clean my roof to their satisfaction.