A very disappointing first time experience. I bought a few pastries (I believe they're called delcias...not sure. It's flaky with sugar powder on the top, with a egg/sugar filling...yellow in colour).
When I eat them, I have a habit of lifting the top part off and eating the pieces separately. This is when I discovered mold! It was growing on the yellow egg/sugar part.
I took a picture, and called the bakery immediately to tell them what happened, and also to make sure they removed the remaining similar desserts from their display.
Later, when I went in for the refund, I noticed the same pastries were still in the display case! It's for this very reason that I'm writing this bad review. They took no action to ensure other customers did not receive any moldy pastries.
When I talked to the closing supervisor, and explained my concern, she said she checked a couple of the pastries, then got in trouble, and was told to leave them to sell. They said the pastries weren't that old, and deferred the blame to their Mississauga supplier, where they receive their pastries from.
They gave me a full refund of course, but it's their lack of action that concerns me. I talked to Lucy the following day, and received an obligatory apology, but if anything, she seemed more annoyed with my complaint, rather than showing genuine concern over a potential Canadian Food Inspection Agency violation.
Overall, I hope they get their act together. Please treat my post as constructive criticism, and take action to improve your service, and make sure this doesn't happen again.
Joe Speicher
Kitchener Ontario read more