My grandmother stayed here for 18 days while trying to recover from hip surgery. She said the food here was fantastic. The care was okay not amazing but just okay. The problem came once insurance ran out. Nathan the social services director acts like this is his first week on the job.
He's the one in charge of setting up home health doctors appointments ordering walkers etc... The doctors appointments weren't set up correctly so there for we are unable to receive home health or PT. Nathan didn't order a walker only ordered an arm attachment for the walker. When questioned he said he didn't know he needed to order them separately. It's been a week since the walker and arm attachment were ordered and we still haven't received the items. When we ask for assistance Nathan just says this isn't his fault and gives us a tracking number. Azle manor needs to consider the companies it's using and referring out. The companies they refer out to call center's are in another country and nobody is interested in helping. I called and spoke with Chris Porter and he said this was unacceptable and he would get us some help. Absolutely nothing happened because he told Nathan to call us and the only thing Nathan did was keep saying this isn't his fault. If it's not Nathan's fault than whose fault is it because he's the one who's in charge of setting all this up. What Azle Manor needs to work on is customer service taking charge fixing the problem that they created. read more