Unfortunately, this is not the first time I have experienced poor customer service at this…read morelocation. I have previously overlooked several disappointing interactions, hoping they were isolated incidents. However, after my experience today, I felt that I could no longer continue shopping at this location. If I could give it zero stars I would. This location has it bad. Teenage attitude is crazy.
I have attempted to contact Customer Service, as well as the store directly to speak with a manager, but I have been unsuccessful in getting assistance or being provided with the appropriate management contact information.
Today, I visited the store to pick up an online order consisting entirely of underwear. Upon arriving, I was not acknowledged by the employees near the pickup area. Two associates were engaged in a personal conversation, and one walked away without acknowledging me or offering assistance.
Once I was eventually assisted, the associate handed me my entire order of underwear without providing a shopping bag and simply said, "Here you go," before immediately continuing her conversation with another associate. I had to interrupt their conversation to ask if I could please have a bag for my purchase. I was then told that I would have to pay for one. Paying for a bag after I already paid for my pick up is crazy. It should have already came in a bag.
I understand that there may be store policies regarding shopping bags and associated fees. My concern, however, is the way the entire interaction was handled. Being handed multiple pieces of underwear with no bag, explanation, or consideration for how I was expected to carry them through the mall was extremely uncomfortable and embarrassing. I felt humiliated having to stand there holding my underwear while trying to get an employee's attention simply to ask for a bag.
Following the interaction, I attempted to obtain the names of the employees involved and asked to speak with a manager so that I could address my concerns directly. Unfortunately, no one was willing to provide me with the requested information or connect me with a manager.
As a frequent customer, I do not expect special treatment. I do, however, expect to be acknowledged, treated respectfully, and provided with a reasonable level of customer service. What was especially disappointing was not simply the issue with the bag, but the overall lack of professionalism, courtesy, and willingness to address my concerns afterward. They are just straight up mean.