The team of girls here go above and beyond! I appreciate them checking up on me as I'm shopping and even suggesting for me some items to get for any planned events or occasions. I was impressed by how warm and friendly they are, and even in the fitting room, the service I got from Bella was great! She hyped me up as I showed her how the clothes fit, and she kept my shopping experience pleasant. I also want to shoutout the other ladies too who also had the same upbeat attitude. Definitely a great environment and it shows through their personalities. Check out was quick and easy. read more

Staff is so friendly! They welcome you in and let you know their specials at the door! Store is pretty empty inside and only have like random clothing that I feel most people won't wear, I wish they would have more of the stuff they had online that was actually selling /sought after read more

Came here to make a return and the girls at the counter made it so quick and easy! I will definitely be retuning here for future returns and exchanges. Their selection of fall and winter clothes was really good at the moment as well, just wish they had a bigger shoe selection! read more

BUYER BEWARE!!!!! In March I was scammed and one of the Companies that the Thieves ordered from was Fashion Nova! I am a Great Grandmother and I was sent $ 2,500 of size 0 and XS clothes. Size to fit an Infant! I wrote to the Company and said Do Not Send I didn't order it. They sent it and wouldn't give me a place to send it back or drop it off! Nobody I know can fit into this. I am going to donate to a shelter! Thanks for nothing FASHION NOVA read more

Fashion nova is a bad business. It asked what type of refund you want online and even though I asked to be refunded to my original payment they issued a gift card and said they do not issue refunds. Even after emailing them because there is no phone number for this business they will not budge and will not issue me a refund to my original payment. Horrible experience will never buy from them ever again. read more

My wife and I stopped by this store inside Northridge mall because she was looking for a dress to wear to a wedding. When we walked in, a worker greeted us and asked if we needed any help. I told her my wife was just browsing at dressed and she told us most dresses for wedding would be in the front. They had some nice selections but my wife didn't like any of them for a wedding. So we just walked around the store so my wife can see what else she might like. read more

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I want to share my experience with Fashion Nova, hoping it helps others make an informed decision. My experience has been consistently disappointing, especially around marketing practices, shipping promises, and customer service. They use deceptive marketing around shipping to get customers to place order. There were claims of one-day shipping, but in practice this was not fulfilled. The gap between promise and reality created unnecessary frustration and a sense of distrust. Interactions with customer service were unhelpful. The responses didn't address the core issues effectively, leaving me frustrated and dissatisfied. When the product did not meet expectations due to under-delivery, the refund process was problematic. Instead of a straightforward refund, I was offered a $15 gift card, which felt insufficient and insensitive given the inconvenience and the service mismatch. If you're considering Fashion Nova, proceed with caution regarding shipping timelines and the wording of "one-day shipping" promises. Be prepared for potential challenges with refunds and customer service, and consider documenting communication for recourse. Compare policies on shipping and returns before buying, and weigh alternatives from other retailers with stronger, more transparent customer service reputations. Based on this experience, I cannot recommend Fashion Nova for shoppers who value accurate marketing, dependable shipping, and robust customer support. I've decided to save my money and shop with other companies that align better with my expectations for reliability and service. read more

A girl Bella was so friendly, immediately greeting me and was willing to help me find what I was looking for. Unfortunately I didn't find anything at the store but she was so sweet and elevated my experience at the store! read more

Terrible!!! If negative stars were a thing they'd definitely get it. I previous sent a very detailed review and they had the nerve to delete it and state it wasn't their store. I won't shop there ever again! read more

Ahniyah she was very helpful and most of all I love fashion nova, the employees at this location are very nice and sweet

Zoye and Savannah Alex were so patient and authentic with our shopping process! will definitely return!

Super friendly staff! Jatanna and Zoya were super helpful, even though it was pretty close to closing. Definitely appreciated their help!

Great service the ladies were very attentive and helped with all of our needs .They checked many times for the sizes we needed and brought them from the back great service . read more

Always come here when I need a new wardrobe, never disappointed! The staff is always very warm and friendly, Savannah today helped reaffirm the jacket I was trying on looked great! It's always wonderful that the staff is just as inclusive as the selections! read more

Love shopping here! They always have last minute fits for any occasion. The girls are always helpful and they never seem to be super busy. This is my go to store from all the others. read more

Great location, great team! The service was amazing and the clothes are on point. Highly recommend this location and store

Great customer service. The staff is very helpful. Will definitely be back to this location.

After I had added my items to the cart, a promotional deal popped up offering a discount if I added another item. I took the offer and added it, but before checking out, I didn't see any indication that I had accidentally added a duplicate item. After placing the order, I noticed there were now two of the same item listed, making it a total of four items instead of the three I had intended to purchase. I immediately contacted customer service, explaining the situation and asking if they could remove the duplicate item before the order was processed and shipped. Instead of addressing the actual issue, the representative told me it might be an "authorization hold" from my bank--a common temporary hold placed when an order is made. This explanation made no sense since I could clearly see four items listed in my order summary, not just a billing issue or hold. I reached out again, hoping for better assistance, but this time I didn't receive any response at all. It's incredibly frustrating to not only be ignored but also be told that I will have to accept store credit for an issue that wasn't my fault. I was proactive in trying to correct the order before it shipped, but the lack of help from customer service made the situation worse. Mistakes happen, but when a company makes it difficult to resolve them fairly, it makes customers feel unheard and undervalued. Store credit isn't a real solution when I didn't want the extra item in the first place. Customer service really needs to be better--more responsive, more understanding, and actually helpful when issues like this arise. read more

I've visited this fashion nova before several times in the past. It's located in the northridge mall on the upper level. The reason I visited the store this time around was because I ordered an item online and I did not like the fit. The return policy is pretty standard, you get store credit to use in the store or online. The reason I gave 3 stars is because when I returned the item I ordered online the staff behind the register seemed so preoccupied with what she was doing and not focused on the customer who was in line. Even when I got to the counter she was still doing whatever it was she was doing with paperwork, etc. I had my item still in the bag it was delivered in and she mentioned to take it out and put it in the correct package that it came in. The issue was I could barely hear her instructions because she seemed to be doing everything else besides helping the customer. The three stars is for the not so good customer service I experienced that day. Pro: the store is very clean and neat. They have a lot of different spring wear, summer items and even some items you can possibly wear in the fall. The selection of clothing is great and even better online. read more

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Fashion Nova always has what i'm looking for!! Plus the staff is the sweetest and helped me find the perfect new years dress :))

María helped me pick out an outfit she was soooo nice ! I would come back. The prices are just right . They value the customer and our time

Great experience! Appreciated all the customer support. Thank you fashion nova northridge!!!

Hello! This is not an in store purchase but an online order and I still haven't received my order. Is there a customer service number or email address? Fashion nova got their money and I paid for next day delivery. read more

10/10 glissy was amazing also Janelle was helpful I love the whole store !!!!!! got a few items that are super cute

Fashion Nova Clothing Review Fashion Nova store at North ridge,has made a name for itself as one of the most popular fast-fashion brands, especially known for its trendy, form-fitting, and affordable clothing. The attendants are really caring and friendly, they make sure they answer all your questions and attend to all your needs,The brand caters to a wide audience, offering everything from casual wear to club outfits, activewear, and even formal attire.Fashion Nova is a great option for those looking for stylish, budget-friendly clothing, read more

My experience was so amazing with Savannah she helped me with my outfits. Her customer service was a 10/10.

Kat is the young lady who helped me, great attitude, customer service, and work ethic. Thank you Kat so much!

Savannah and Kallie are amazing and so helpful. Love fashion nova. The best service and amazing style

Love this store! Well organized and Sofia is always quick to help. Thanks again for getting us ready for Chromakopia

They answers their phones always which is nice and I can tell they work hard cause I'll hear them helping and greeting everyone in the store. They have 30% off right now so go go go! Sadly I couldn't exchange my order because I didn't have the bag I got the item it. I was hoping the tag was enough, but next time! read more

I ordered an Ed Hardy Pants suit for my grand daughter for Christmas. as reflected on my order form , I ordered a size medium. I received a size small. By the time it got to me, i did not have time to send it back before the holidays so I I tried to reorder , but by the time I received it, all of the medium size was sold out. When I went to return it, I was told I would get a gift card for the refund amount and I had to pay $7.99 to return it. I should not have to pay $7.99 to return something that was clearly their fault and I would have no reason to use a gift card to order anything else. With it being the company's mistake, I should be able to get a full refund and free return label. With these restrictions, I will not be using this company to ever order another gift. read more

My order number is 158295905. The wrong item was sent. It was a pair of jeans size 13!!!?? I order the standby on business pant set - charcoal size 2x. No item or refund. read more

Had a really amazing experience overall. Clothes and workers were very polite and helpful.

Worst company customer service EVER!! My next day ordered has been delayed about 2 weeks now. I want it canceled and my money refunded back to my original payment because this was a major inconvenience and I don't want to shop with this company any longer due to poor communication and poor resolution to reoccurring issues with this company. read more

Be careful when returning items back to this store. On 6.24.2024 I received 2 orders. 5 of the items did not fit. I purchased return labels from Fashion Nova because there is no physical return address to send your items back, with insurance and return receipt signature. Basically if the "Agent" the third party company Fashion Nova hires to pick and process there returns loses or steals your pacakge you are just out of luck. USPS is not going to claim responsibility and neither is Fashion Nova. As of today 9/13/2024 Fashion Nova claims they still have not received my returns that I gave to USPS on 7/12/2024. And they are saying they are not responsible for lost packages even though I gave proof there "Agent" has my package since 7/12/2024. Do not trust there return shipping process unless you want to lose money read more

Trinity really helped me find a last minute outfit for tonight. She's super sweet and makes sure to find something that's ur style.

They get on my nerves lying about next day shipping. This the second time that this happened. I call they tell me they can't do anything since it's free shipping. They need to work on that or at else day two day shipping. read more

Best place to shop!!! Love the ladies they r always helpful!!! Clothes r so affordable too!

Had a blast choosing my dress for my birthday . Love the staff and service is amazing, and the value of my dress is worth it. The price is affordable read more

Been shopping at fashion nova Northridge since they first opened the owner is Amazing. Jayanna helps me mostly the store is always clean and everyone's fashion sense is upper astral line. Everyone's super kind in the store and they always have what you need. read more