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Booked our 22 anniversary there scheduled to arrive 8/28/25. The room according to the website is available at 4pm, which I have never heard of this late a check in time, but my wife had stayed there in the past and wanted to go. So, I call about 2:30 to see if we can check in, "nope, it is still being cleaned." OK, we stall until 4.
1. 4:17 after waiting 17 minutes on other guest and try and check in and the room is still not ready.
2. 4:35 "oops, the room is not unclean it is double booked. "no problem we will find you something even if we have to upgrade."
3. 4:50 here is an upgraded room w/ a fireplace, it is supposed to not be pet friendly but we will make it work. We set off to the new room, unpack out things, climb to the second floor only to discover the room has one bed instead of 2.
4. 4:55, go back, wait in line and inform them it won't work while my family is waiting in the parking lot w/ all our stuff. While I was standing in line 4 other people in front of me are there for various complaints, key card won't work, double booked and someone is in the room, 1 bed instead of 2, gal allergic to dogs in put in a pet room, etc.
5. 5:30 they have scrambled and talked to various employees trying to find a room, the check in employee is not from there and not familiar w/ the rooms.
6. 5:40 the new employee discovers the room building we were originally booked to move in has several rooms open which she could have given me at 4:17, but she didn't know the layout.
7. While I am waiting, she offers me the free breakfast, "Great what is it?" " I don't know she states. "Is the spa up and running I ask." "No that is not working." Later the staff told me the spa hasn't been opened in months and corporate won't change the website.
8. 5:50 we move all our stuff from the one originally given to our new room. We finally get in the room at 6pm.
9. The room... Have to give kudos where they are due in order for it to be a good review. Spacious, nice new mirrors, vanity/sink area is large and the bathroom is nice but it ends there.
10. 6pm we finally settle in the room. We find the pillows are only 1.5-2" thick, wrap 4 layers of cardboard in a towel and you get the idea. so my wife sends my son off to the original room to find the personal pillow they had left behind. He found the gal who was allergic to pets in the same room we had already brought our pet into.
11. Towels are so thin and dingy they are identical to what I use in my shop as rags. Coffee pot doesn't work. Toilets flush, but you need to hold down on them for 30 seconds and you have a 50/50 chance of it flushing completely. Minimal but a bed reading light is out. So much for first impressions.
12. The heat was stuck at 78d all night and we couldn't lower it, sweated all night until maint, found it didn't work in the am. Only thing to do was to turn it off.
13. The "Ocean View" is looking over a parking lot, then a large area of a broken down, beat up building that looks like it should be destroyed which is the spa area. The spa area about 30' long and 12' high making the primary view below the ocean. You can see the ocean over the top of it, not bad view but completely disrupted by the decrepit spa building. Maintenance told us of the 3 spas there, all had broken at various times in the past and none were working but the corporation owning the hotel wouldn't spend any money on it.
14. They have a balconies including chairs and a table but are so narrow if you sit in the chair anyone passing has to turn sideways or the person in the chair has to turn their legs like in a movie theater. Not as bad, but close. If someone is carrying luggage, forget it, the sitting person has to stand up.
15. 8 am. The maintenance crew start work on the floor above us, so much for sleeping in
16. Midday, we have to move our cars in the parking lot as they are spray painting.
17. Every guest I talked to there had a complaint of one sort or another. The guest next to us had urine stained carpet that smelled of urine.
18. I complained to the manager the next day and she was very nice, patient etc. citing new employees as the challenge. She even comped me a room for one night. To be honest she was quite pleasant and apologetic about the whole affair. All the staff were really nice, but not one staff member had anything positive to say about the management of the hotel.
The hotel has great potential. A great location, great access to the beach, the view of the spa building could be pleasant if it was kept up but not as is. The breakfasts were biscuits and gravy, next day eggs and potatoes. Pretty good for a smaller hotel, unfortunatley they ran out by 9am. Can't change the balconies but buy some pillows and towels, clean the rooms, fix the spa, prepare enough breakfast for what you have booked and hire someone who knows how to book and is familiar w/ the hotel. Paint on the outside wouldn't hurt either. It is not nice or pretty.
