Excellent customer service from Ashley! Overall great experience. Quick, clean, and kind!read more

When we arrived with our rv the main gate had a piece of the metal bars missing, a large enough…read morespace for someone to fit through. So much for security. When I asked when it would be fixed, the manager, Sylvia, said she didn't know because the maintenance man was sick, and they could not hire someone else to fix it. Then I asked if they had any break ins in the past year. Answer was no, however a customer who was moving his rig to another storage center told us it was broken in to recently. So much for honesty. Price is good, but another example of you get what you pay for. If you value security and good customer service, this is not the place.

I downloaded the online app and was able to reserve a nice trailer and I was also able to contract…read morewith a couple of great movers that came into our apartment on time with their own packing supplies and packed up our heavier furniture and beds and followed us to the new apartment unpacked everything, and it turned out perfect. All within the two hour estimate I originally had. Overall, an excellent experience

My experience with U-Haul was just okay. They didn't have a furniture dolly, so they gave me an…read moreappliance dolly instead--no big deal at first. However, I was quoted one price but ended up being charged $265.31 on my card. Then, they claimed I didn't return a furniture dolly (which I never even received). On top of that, they charged me for fuel and a dolly that was already in the vehicle. When I called to sort it out, the young lady on the phone was unaware of the situation and not very helpful. They only wanted to refund $86, even though the difference should have been more. Math was not mathing. Lesson learned--I should have checked the reviews first! If you rent from here, double-check your charges and take pictures of everything. I still have a hold on my card as well and returned the vehicle 4 days ago.

Scott has been nothing but helpful for me! I appreciate him finding me a smoking deal I couldn't…read morepass up. They are like family here, and I know my items are secure as well. Thanks Scott. Keep up ur great customer service skills. Much appreciated again!

Been there for just under a year and the price is now close to double after two price increases…read more Was expecting 160.00 bill after getting used to the first increase only to find out it increased by $80 this month according to customer service. Plus you have to be on auto pay in order to have after hours access.

There facility is neat and clean and well monitored and Lou at the front desk is the best…read more Personable and caring. Highly recommend!

Lou is great! We've been here for a year and they have always been helpful if needed. Would highly…read morerecommend this storage spot!

Angel was super helpful and quick to show me the unit sizes available without issues. Facility is…read moresuper clean and organized along with multiple carts to help move items. 10/10

Thank you for letting us store our belongings! It was a great experience, it was easy to access. It…read morewas easy to store things. The staff is friendly.

Jacqueline was AWESOME ! I had a storage there about a month ago and check out because well it…read moreserved its purpose but then after talking speaking with Jaqueline and realizing I had yet other another need she presented me with some less expensive options with respect to the size of unit. After giving it some thought I took her up on it and actually saved me money. No pressure tactics not pushy just really listened and offered to help in any way she could. It made sense....

Jennifer was great you are truly missed. Up until about a month ago it was a great place. Facility…read morewas always clean and welcoming. We got a new manager and everything is dusty there's been bugs spotted. Customer service really sucks the both of the managers need to be seriously retrained if something. The guy is really bad with words. I was walking through the storage and noticed all kinds of issues this is a new occurrence. Bugs is the last thing I thought I would see baby lizards oh no. Nest great place if you want to have a nest of creatures in your unit. Don't waste your time. Save your money. Always lots of billing issues.

We stored an RV for 6 months. The service and location were great. Michelene was awesome getting us…read moreset up here. The location is safe and has RV wash/dump on site!

Horrible Horrible Horrible company with rats in their units that your spending way over a grand…read morefor the year. And they don't care at all let you suffer in the unit alone and just say damn that's crazy it's apart of it. No help no feeling bad no trying to fix anything just says that's crazy call your insurance. And this is all stuff money can't buy. I left all my valuable paperwork for my business in my storage and a bunch of personal family memories and pictures so much personal and important stuff. Im okay with stuff happening it happens but the disrespect I felt this day with my mother was insane. Never never never go with this company so many other company's out there. And i understand it's the desert, rats happen. Just the disrespect we felt from this day is absurd.

A very easy and painless process! If you are moving or need storage this will be your one stop…read morestorage!!

Stay far away.The owners don't care about complaints.They try and have them removed from sites such…read moreas Google.They have multiple names in 2 states.The so called General Manager Shiela is terrible at customer service.Shiela then turns the blame on the customer for her company's unethical way to business.The storage facility in Goodyear at 3970 Estrella Parkway not only has filthy storage so bad you sometimes can't lock your pull down door to all the debris that's been blown inside. Then comes to the gate out front that is broken half the time it's been left wide open for many many weeks at a time. Take your business elsewhere. I was paying $785 a month for three units. It seems you get a different answer, depending on who you talk to at their facility in Goodyear.