I was locked out of my computer and spent hours talking to Microsoft and HP trying to reset my password. A real nightmare. I called PCSOS, took my computer in and they tried everything in their arsenal and finally were able to fix the problem. They were prepared to wipe my hard drive, save it to an external hard drive and re install windows 10. Fortunately they didn't have to. While they were doing this they also cleaned the computer - inside and out - and installed a new security program. They were thoughtful and considerate. Never once did I feel condescended to. AND they charged only their basic fee even though they spent hours on this. They have contracts with several big companies in and around Tucson, but they took my issues as seriously as I did myself. read more