I was due for my annual lab work and this location was the closest one nearby that had an…read moreappointment not only the same day, but within the hour. I scurried over to make it to my appointment on time. Appointments are such a game changer at this and all other Sonora Quest locations. I checked in on the kiosk and was called back a few minutes after I sat down thanks to the appointment. My phlebotomist was okay. I've always been told that I have shy veins and that my hand is the easiest stick. Despite informing the phlebotomist of this, she still tried to draw from my arm which was fruitless. I ended up needing to be stuck twice which would have been avoided if she had listened to me about my own body. Kind of frustrating.

My doctor ordered a 24 hour urine test. This requires you to basically stay home for 24 hours in…read moreorder to collect every drop of urine that day. I followed the instructions and dropped off 3078 mL of urine. I know the number because they measured it - and then inexplicably cancelled the test. They didn't inform me. They didn't tell me I would need to repeat the test. They just stopped processing it. Now, I have to repeat the test because someone at Sonora Quest didn't care about doing their job properly. I will never use Sonora Quest again.

Sonora Quest Labs is located in the Safeway store at The Summit. It is easy to make an appointment…read moreon line, otherwise you will not be accepted as a walk-in. I was their only customer at the time. Staff were quick with the business needed. I was out of there in minutes. Shared parking lot and WiFi in the store.

Nice staff, quick, painless, and friendly service. They even accepted my lab orders as a walk in…read more15min before closing.

Checkin kiosks are obviously designed by /and for able bodied individuals without any visual or…read moredexterity limitations. Patient is expected to be able to stand upright and manipulate ID and insurance cards without a place to sit or place wallet/ purse etc while doing do. Once "checked in" you are instructed to wait for a text to be calked to front desk. Tough to follow this instruction as there is sign above kiosks stating "Cell Phone use Prohibited". On positive side we were verbally called with minimal wait time. Never did receive a text. Phlebotomist was accurate fast and painless

Rude staff did not greet me upon entering the office, but told me to go to the kiosk to check in…read more Then they could not find my lab order. When I showed them that I had received an email from Lab Corp that they had received an order, they looked again and found it. Once they realized that it was their error, not mine, they were extremely rude to me as if to cover for their incompetence. Will choose a different lab next time.

They saw me within 30 minutes and took care of me in a professional manner. Polite and educated…read morestaff.

This place is complete TRASH!!! What is the point of this place if they make you wait an hour after…read moremaking an appointment online and they don't have ANY equipment!! They can't give you an iv- they don't have ANY equipment whatsoever! My urgent care in California has EVERYTHING! Now I have to go to the emergency room and wait TEN hours!!! Absolutely ridiculous waste of time and money!!!!

My nurse in overflow radiology, (Quinn) provided one hundred percent the best care I have received…read morein a medical setting. They navigated through my process thinking ahead and making sure that I was able to have the necessary imaging done without any complications or discomfort. An actual angel through and through. This should be the standard quality of care for this specialty and department. No notes.

This is the second time that I have brought the same patient to the ER on Mayo blvd for a suspected…read moreUTI. For them to tell me that she was negative. I used text strips to confirm their incompetence . Had a professional confirm and ordered antibiotics. I am not a fan of mayo but it wasn't my choice to go there. Dawn Packer Independent CNA Caregiver.