I had a small crack at the top of my iPhone screen and took it in to get the screen replaced. They…read moreasked for payment upfront. I was hesitant but thought since it was in the ghetto, people probably take off without paying so I went ahead and paid with cash. After an hour of watching him struggle with my phone, he hands me my phone and I leave. I get in my car and nothing worked. I go back in and the tech acted surprised to see me. By this point, I was upset so I just told him to get it fixed and I went back to wait in my car. About 20 minutes later he came out to my car. I had my window down from smoking a cigarette and he hands me my phone and said, "it's fixed." I tell him to wait while I examine my phone and of course, nothing worked. I hand him the phone again and he went back inside. 30 minutes later he comes out and tells me he needs more time to fix my phone and asked me to return tomorrow afternoon. I said no, just give me my phone and I'll take it somewhere else. He pleaded with me and said his manager was on his way over to help him fix my phone and promised me that the phone would be fixed by 7:30 PM the latest. BIG MISTAKE! I arrived back at the shop at 7:25. As I entered the store i can see that the manager has another phone screen attached to my red iPhone. He tells me that the home button is broken and they are attempting to somehow install the digital home screen button on my phone. Confused and at a lost for words, I asked why are you doing that? Just fix it. The manager, a Nigerian dude proceeded to tell me he cannot fix the broken home button that I broke and I stopped him and told him, No. My phone was working just fine when I brought it in. I told him to put my phone back together and return my money. He got aggressive and said I was not getting a refund after all the time they spent on my phone. I laughted and told him he was crazy because I brought in a working phone and i am not leaving with a broken phone. He then got out from behind the service stand and tried to fight me. I didn't have any way to call for help so I went outside and stopped a lady walking by to call the police for me and the manager ran up and locked the doors. With all the ICE protesting happening, the police never showed up so I drove to the police station and filed a theft report. See you in court.

Great communication, work got done in less than 30 minutes and was by far the most affordable…read moreoption I found.

Ivan was fantastic- quick service clear explanation and great to work with. Highly recommendread more

My home warranty company sent this company out. He was on time, great communication and was very…read moregood. He figured out the issue, and went out of his way to try to get it repaired as fast as possible, even on a Saturday. I would recommend and use again.

My old refrigerator died in July and was surprised to learn that a replacement would be a year to…read moreorder and deliver from the manufacturer. Since I had medications that needed refrigeration I bought a small dorm fridge. That soon proved inadequate so I started shopping around for a used counter-depth fridge. Again, somewhat rare like the replacement. Was nice to find these folks on Craigslist and happy to report they delivered what I needed. The delivery people were nice and respectful and handled the stairs and drop-off professionally. The fridge works perfectly so far and I am happy with this transaction.

This has hands down been the worst sales experience I've ever been apart of. I've worked in…read morecustomer service for years in retail, appliance, and management and I would never treat a customer the way I've been treated. I baught a refurb washer and dryer 3 weeks ago signed a contract stating I'd not be able to refund my purchase which should have been my first red flag. Paid for delivery and waited for my unit to show up. Delivery went fine except for the delivery team taking an old drain hose I needed for my washer. I knew this was an honest mistake but when I called to get my hose back they said they'd call their manager and then call me back. They never called back... I called multiple times trying to get this hose back and finally resorted to "asking for a manager." To my surprise A1 appliance explained to me that they "don't really have a manager" this was the second red flag. I did get referred to the delivery manager (I guess they have managers now) Alfredo who drove in to the store to confirm that the hose was on the delivery truck. I requested this hose be returned to me since I paid for delivery service but he refused. He said I could "pick it up at the store." I'm expected to drive in using my gas after paying for a delivery service that made a mistake. No one offered to comp my gas or time and so I again requested to speak to a manager. Instead they have Lisa who's not a manager but her role is to "handle complaints" I imagine they get a lot. She never called me back but I did finally track her down after calling and explaining the situation at least 5 times. Meanwhile i set up my refurbished washer only to discover that it doesn't work plus it smells bad but that's besides the point. Lisa was apologetic claiming she would send someone out to drop off the hose which a kind man named Greg did that day. She also connected me to the service department that sent out a technician. She had spotty communication but things appeared to move forward. He worked on the washer machine and told me to reach out if there were any more problems. I tried the washer machine the next day and it still didn't work. I called back in and left a message with Lisa. She again never called me. I called her days later she answered said that they would exchange this unit for something else but they wouldn't do a return for me. I just want to be done at this point so I agree but explain that based on the lack of quality communication, service, and management I didn't want to risk purchasing another used machine from them. She said I could get an unused machine but I'd have to pay more. I asked that after 2 weeks of back and forth and multiple disappointment is there any way they'd be willing to exchange this unit for a new one which based on the "sale" was a $300 difference. The sales department explained the only person who could authorize a discount was Lisa. She said she'd take $50 off the price and I now need to pay $250 more and hope that there aren't any more issues. I know no one really believes "the customer is always right" but at this point you do what you can to make a customer happy even if you loose $250. I don't trust their ability to repair anything or follow through so i feel stuck. I just want the nightmare to be over. Ive been unable to do laundry for 3 weeks playing phone tag spending close to $1000 and the "discount" just isn't worth it. I waited to post this hoping for someone to actually try to make this right but now I need to tell the story. Don't waste your time! If you have a little issue YOU have to fix it. If you have a big issue... good luck. Most importantly... no refunds.

I had purchased a TV from Ultimate Electronics that had a mechanical problem and they eventually…read morereferred me to this shop because the model I bought was not being made any more. The staff was friendly, cordial, and always called ahead of time before showing up at our door. The actual repair tech impressed me in two ways. First, when he did our repair, my 4 year-old son sat and watched and asked him all kinds of questions. The tech was patient with him and answered all his questions. Apparently, he had a son the same age so he understood and knew how to deal with kids. Even I get impatient when I'm asked too many questions by my own son, let a lone a stranger's kid. Secondly, the initial repair broke something else. When we called the next day, the tech made a special trip between his scheduled jobs to come out and take a look. I don't know where his other jobs were in relation to my house, but I was pleased he took the time to stop by. We eventually got a replacement TV, so we won't be needing their services any more. But if ever I need an electronic repair in the future, these guys will be the first people I call.

LG assigned my repair to In Home tech solutions on 10/15 and was given a due date of 10/18, as of…read more10/22 they haven't responded to any of their emails or calls or any of my calls. Called a different repair man from LGs list and he called me back in less than 2 hours, as a single person doing this. So I don't accept any excuse of too busy or short staffed. You were sent a repair order from LG and have failed to even follow up with them or me over am 8 day span. If you cannot do the repairs on a schedule maybe you shouldn't be a registered repair tech for them. I've escalated this complaint to the highest levels including the BBB and every outlet I've been able to. At this point the president of LG support is trying to help me get this fixed and it seems so far this has all been In Home tech solutions fault for a complete lack of any follow up. My repair order number from LG was RNN241016050609 before they claim this never happened. I was even reassured today by LG that they had talked to Matt about my repair and he woukd be in contact with me today. It's now 7pm and still no call or email. I'm sure the amount of smoke I'm creating over this may cost them their contract with LG and rightfully so. Don't make promises you can't keep or keep customers hanging in the lurch.

Great employees, always willing to help. You cannot beat the prices and fast delivery.read more

Do not buy from Appliance Outlet Center!!! They are total scammers. We bought a washer and dryer…read morewith our credit card from Steve Anderson on August 17th, 2026. They tried to deliver them on August 21st but said our doorways were too small and took them back. We called Steve that day and he said they couldn't put the money back on our credit card and they would mail us a check. After 5 weeks and several calls with no response we still hadn't received a check. A check finally showed up today(9/29). If we had not stayed on them we would not have received our money back. I do not recommend using Appliance Outlet Center!

I went to Best Buy prepared to purchase a new refrigerator and stood in their fridge second for…read morehalf an hour with not a single employee coming to help. I left and googled stores close by. Decided to give Plaza a try. SO glad I did! I was immediately helped by Dave and Matt who knew their inventory very well. They quickly found a fridge that would work with the size of my space and in my budget. That was Sunday. Today Wednesday, the new one is already delivered and installers were great. Sale price was the same as other retailers...I will go back to Plaza for future appliances 100%!

We have gone back to Plaza TV and Appliances a third time. At our other home we purchased a flat…read moretop stove, double oven and dishwasher. They were the only store that was able to find us a double oven with dimensions that would fit into the old oven space. They

What did I do to Dey?…read more I gave them money for the part I needed to fix my dryer. Did I wait for an hour while they looked up numbers and scratched their heads? Absolutely not. They found my new part in about 30 seconds (no exaggeration). Dey is a distributer of appliance repair parts. Do they fix appliances? Not directly. Thats your job. Their job is to get you the part you need. These people know appliances and more specifically the parts that tend to fail on them. In almost 20 years I have yet to stump them.

Bought a couple parts to fix a stove, stove controller was the problem since the part was removed…read morefrom the bag they didn't return Out $300 Customer Service was shit and no help! I wouldn't buy anything from them! Over priced and poor customer support

I recently went in to Alex TV to have my 36" Sony tv repaired and I was amazed. I was greeted as…read moresoon as I walked in the door by Sara, Alex's wife, I believe. I was fully expecting her to tell me that my TV was too old, and not worth repairing. She assured me that the techs in the back would be happy to take a look and was sure they could repair it. She said she would give me a call the next day and let me know what they could do. I explained that I knew it was an older model and really didn't want to spend a lot, but the picture had always been excellent. She agreed that this model typically had an excellent picture, and that she understood my concerns as to the cost. Well, to make a long story short, she called the very next day and said the problem with my set was very repairable and at a cost that I found to be very reasonable. What amazed me, was that I had actually found a tv repair that did exactly what they had promised and didn't attempt to gouge me. That is very rare, and I would highly recommend Alex TV to anyone that values honesty, and professionalism. Thank You Alex TV! I will be back with all my electronics repair issues, and I will tell all my friends to do the same!

Sara did a quick evaluation of what I thought was a problem with my receiver not producing sound…read morefrom the speakers, which demonstrated her thorough understanding of the electronics involved. She determined that there was no problem with my Harmon Kardon receiver, and I was out the door in 15 minutes . Amazing!! Thank you Sara! Rolf