I'd tried several times to call AZAudio & Video to see if they could repair my Magnavox DVR but always got a busy signal. Finally decided to take my DVR to them and see if they could help, only to find that the address shown for them is now a totally different company not related to appliance/video repair. Wasted trip. read more

AWFUL! This company never reimbursed us as were supposed to. Refused to take our calls and would not call us back! Very unprofessional!!!!!

Was scheduled for warranty repair. Never showed up in 4 hour window. Never called me. I called and got voicemail. They never returned call. I called Frigidaire and they told me they rescheduled for 2 weeks from now and were surprised they didn't tell me. I had Frigidaire select a different company to do my freezer repair. New place has an A+ BBB rating versus an F with these clowns. How in the world is AZ still in business? Their spartan website doesn't even mention they do appliance repair! Stay away!!! read more

Purchased an LG washer WT5070CW (1st mistake), an extended warranty through Warrentech (2nd mistake) who evidently contract with AZ Audio & Video to repair LG washers (I kid you not). Gave AZ the information needed to make the repair (model # & error code on washer). Was told a technician would be out a week later to repair. The guy showed up and even called beforehand to let us know he was on the way over (+). However he did not appear to be a repairman. He was there for 10 minutes to verify the model # & error code and to say he needs to talk to his IT guy. Meantime AZ isn't returning phone call. I've been on hold with Warrentech for 85 minutes to see if there is anyone else to come out. I really like to support local businesses, but customer service is key. Unfortunately I do not have a choice at this point except to chuck our 3 year old washer which will not be an LG!!! read more

Appliance warranty company sent them to fix my dishwasher. They showed up. Supposedly ordered parts. Never called back, never responded to voicemails. I contacted warranty company and they said their records showed they fixed my issued and they were paid by warranty company. read more

Really bad! They were assigned by LG to fix my high end refrigerator(with the parts being under warranty). They came right out and diagnosed the problem and ordered the parts. I told them I was going on vacation, and they told me the parts would be waiting when I got back, and I could schedule the repair. Two and a half weeks later when I got back I called them and they said they hadn't seen the parts yet so they would call LG and get right back with me. This was a Monday morning, when they didn't call me back by Tuesday I called them, got voicemail. I left a message, no response. I tried them back several times and always right to voicemail. this went on through Thursday, finally I called LG back and LG told me I had to wait another 5 days from this point(LG e-mailed them) to let them respond. they never did respond. read more

As a customer frustrated with my non-working washing machine, I was initially irritated when I called the manufacturer, and they told me that they had subletted the job to Az Audio and Video. I needed a working washing machine as soon as possible, and didn't want to wait. After contacting Az, I was pleasantly surprised. The customer service was excellent, they worked around their own schedules in order to make a Saturday appointment work for me. They went above and beyond. I was very satisfied with the rapid results, and exceptional customer care! I would recommend them to a friend no doubt. read more

Terrible Work! We brought our tablet in for replacement of a broken screen. New screen is scuffed, there are particles behind the glass, the seal is mangled and the touch-screen feature doesn't work. We had to take them to court to get our repair fees back. Lesson 1: Check reviews and/or judgments before taking items in for repair. JFK read more

My first mistake was signing up for Assurant and an extended warranty on my microwave. Well, after it failed a couple months after the warranty expired, we filed a claim, and AZ Audio is the company who has been contracted to complete the repair. I've given up a Saturday in the traditional 4 hour block of time waiting. I got a call 2.5 hrs after the original scheduled appt yesterday from someone barely able to speak English, and he said he couldn't make it cause it was raining, but he'd be willing to come any time tomorrow (Sunday). I decided to miss church and scheduled the appt for 10am. Well guess what happened: No show-No call-No common courtesy! I even called the number he called me on yesterday, but it went right to VM. I'm sure they'll have an excuse......whatever. I run a commercial service business and am shocked at poor excuse for service today. If you are the owner of this business and care to discuss what good service is, feel free to reach out to me. You have my number. I highly doubt I'll get a call. Lose this number and depending on your appliance or component, you'll likely be better off just purchasing a new device. Crazy but this is what it has come to. read more

OMG what bad service. I received many promises to call me, not one call. She then lied about trying to call me several times but "your phone was always busy" Not possible. My audio was never repaired and I never got an estimate. When I finally got fed up and picked up my audio she actually yelled at me! Don't use this business unless you enjoy abuse. read more

The gentleman they sent to repair our dryer was rude, did not explain what was wrong (or what he actually fixed). He stood on the drawer of our washing machine to get up high enough to look behind. Let me repeat that-- he pulled out the drawer of our front-loading washing machine to get a look behind our dryer! When he finished he handed me a paper to sign but it said nothing on it. When he left I started a load of laundry in the dryer and immediately found that he did not hook it back up to the vent. We called to get them to come back to hook it up but they never returned the call. At this point, we wouldn't want anyone from this company coming into our house. I strong recommend against hiring these folks. read more

Absolute worst company service - AZ was assigned to 3 separate service calls for a dryer repair by Best Buy (as they are an authorized servicer for appliances customers purchase at Best Buy). The first time they called and canceled the appointment with no reason given; the next two times they never showed up and never called to explain why they were no-shows. They NEVER return phone calls either. Avoid them completely - unbelievably unreliable and I am shocked that they have a contract with Best Buy. read more

We purchased an extended warranty for our washer and dryer. The dryer needed service after just two years and we were set up with this company. They were booking eight days out, which was inconvenient, but we went with it. They gave us a four-hour time block for arrival. The gentleman who came to do the work was rude, barely acknowledged me when I let him in. When attempting to inspect behind my dryer he pulled out the drawer on the washing machine (these are front-loading machines with bottom storage compartments) and HE STOOD ON THE DRAWER to look behind! He then pulled out the dryer, did some work, shoved it back in and handed me a paper to sign. I started a load drying after he left and found he had not reconnected it to the venting. DO NOT USE THIS COMPANY. read more

Some of the worst service ever. Service technicians no-showed for appointments and now we are getting a bill stating that we owe for 'services' rendered. NO services were rendered as no one ever showed up at our house. Also, there is a note on it that states our account will be sent to collections if we don't pay. DO NOT USE this group. read more