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    Ayuste Pediatrics

    4.3 (6 reviews)
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    Downers Grove Pediatrics - Check ups at Downer's Grove pediatrics!

    Downers Grove Pediatrics

    2.6(13 reviews)
    3.4 mi

    I've had wonderful experiences with both Dr Swanson and Dr Ahktar. I am giving this a 1 star due to…read moremy experience with the billing department. They have 1 lady, Brenda, who very clearly does not know how to do her job. She left me an extremely rude voicemail about a claim from over a year ago. This was the first time this claim was being brought to my attention and Brenda told me my insurance has been waiting on additional information from me for this claim to be processed - which is completely false. She told me I was responsible for working with my insurance company to get this cleared up. Brenda could not articulate what was needed, just that someone needed to pay this claim. It turns out this claim was paid in full by my husbands insurance. Brenda said my insurance still needed to pay it (even though it was covered 100% by my husbands) because she doesnt have a way of keeping track that payment was received. I spent multiple hours on the phone with both brenda and united healthcare and it turned out united healthcare had all the proof that payment was made. They told me I should not be involved since I am the patient in this instance and the doctors office should work directly with the insurance company. My insurance rep called Brenda and actually had to hang up on her because Brenda was yelling at her and being extremely disrespectful'. The UH rep was trying to help and explain which policy paid,when they paid, proof of payment, etc. Its very obvious Brenda messed the billing up on her end and doesn't know how to get out of it. Very disappointing in the amount of hours I had to personally spend on this matter because billing doesn't know how to keep track of payments received. Not sure if she didn't get the proper training, or is new, but in no instance should they be able to speak to a patient or insurance rep the way Brenda did.

    great care; accommodating and friendly staff. Have been going here for 5 years and each doctor is…read moregreat.

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    Ayuste Pediatrics - pediatricians - Updated May 2026

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